2017 Nissan Sentra

Complaint Information Business Name Conicelli Nissan Person to whom you spoke Gary Rymarowicz Business Address 1200 Ridge Pike Conshohocken, PA 19428 USA Map It Business Phone Number (610) 825-4200 Product or Service Purchased Fuel Pump Date Purchased [XXX] Purchase Price $1078.61 Form of Payment Credit Card Complaint Summary Attached is the documentation proving that I should not have been charged for replacing the recalled part (Fuel Pump) for "PREMATURE FAILURE" on my car. Further, while my 2017 Nissan Sentra was under warranty I had the car serviced by Nissan 309 and then Conicelli Nissan. I informed the Nissan dealers that the car was not running as smoothly as it should and asked them to check for issue(s) with the fuel filter/fuel system. They acted like they had never heard of a problem with the fuel SYSTEM/PUMP and did not check my car for the fuel system issues requested. Instead they told to use Premium Fuel when I noticed the issue. When the car failed to start Conicelli Nissan finally tested the fuel system they said the Fuel Pump needed to be replaced. and I would have to pay, even though there were known problems and Recalls for Nissan Sentra Fuel Pumps for over 20 years!!! The documentation proves that there have problems with Nissan Sentra FUEL PUMP PREMATURE FAILURES for 21 Years including 2017. The Recall Notice states : "If the Fuel Pump fails, the vehicle may stall without warning, increasing the risk of a CRASH" If you need any other documentation let me know. [XXX] [XXX] [XXX] What would you like the business to do to resolve your complaint? Since there were Nissan Sentra Fuel Pumps problems for over 20 years, and they denied there were any issues with Nissan Sentra Fuel Pumps while the car was under Warranty and Recall, full credit for the fuel pump replacement $1,078.61 is required. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Over some period of time that I do not remember, months likely, my average fuel mileage started to go down. I started to then notice that I had a faint at first, then stronger, smell of gasoline, after filling up, that would linger for days. It would be inside and outside of my vehicle. I then got a loose fuel cap warning after filling up one day. It wouldn't be immediate but it would come the second time I started my car after filling up. It would keep coming back after each filling up. I just dealt with losing my fuel efficiency and the smell until January 2022, I noticed after a fill up it had actively leaked gasoline. A mechanic looked at my vehicle and says that the gasket at the top of my gas tank was completely flat instead of round and that it was leaking from there and had been for awhile due to the build up off debris he saw.

TL* THE CONTACT OWNS A 2017 NISSAN SENTRA. WHILE DRIVING VARIOUS SPEEDS OR WHILE PARKED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO UNITED NISSAN (3025 E SAHARA AVE, LAS VEGAS, NV 89104 (702) 832-5480), BUT THE FAILURE COULD NOT BE DUPLICATED OR DIAGNOSED. THE DEALER ADVISED THE CONTACT TO CHANGE THE FUEL FROM 87 TO 91 OCTANE. THE CONTACT DID AS THE DEALER SUGGESTED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS STILL UNABLE TO BE DIAGNOSED. THE CONTACT STATED THAT DIAGNOSTIC TESTING WAS COMPLETED AND THE RESULTS WERE SENT TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AN INVESTIGATION WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,400.