2025 Nissan Rogue

Only a few weeks after purchasing my brand new vehicle, the airbag warning light appeared. When I brought it in February, I was told a part was on backorder for about 4-6 weeks and, quite concerningly, advised to “not hit anything” in the meantime. At that point, I was not made aware that this meant the airbag system was disabled and that the vehicle was unsafe to drive. For months — and through multiple service visits and oil changes — no one at the dealership informed me of the continued safety risk or provided updates unless I reached out myself. It was not until July, after repeatedly escalating the issue and emailing Service Manager Ryan Hernandez, that I was finally provided a loaner vehicle, upon my request. Even then, the experience was disorganized, impersonal, and dismissive, especially given the nature of the safety defect. While I understand that the airbag part is on national backorder and some delays are out of peoples control, the fact remains: I purchased a new vehicle that was unsafe from the start, and Nissan — both at the corporate and dealership levels — has failed to address the issue in a reasonable timeframe. As of October 27th, I have spoken with the general manager, Josh Ingrim, about this matter for the FIRST time, because I was told service employees and by previous management in the service department that they would be expediting my situation. It has been 10 months since I’ve bought my car with no clear eta on my car repair or a an attempt to make right of the situation. The manager claims to have been in contact with consumer affairs and fixed operations manager but have not heard back.

On October 20, 2025, at approximately 10:30 a.m., my 2025 Nissan Rogue was parked in a public parking lot for several hours. When I started the engine, I heard a sudden loud pop, and the rear windshield immediately imploded, scattering glass both inside and outside the vehicle. There were no signs of impact, vandalism, or prior damage, and no hazards in the surrounding area. The vehicle’s climate control was set to “Auto” at 70°F, and the rear defroster was not on. This appears to have been a spontaneous glass failure, similar to other reports from Rogue owners. The incident created a serious safety concern due to the sudden explosion of tempered glass, which could easily cause driver or passenger injury, distraction while operating the vehicle, or potential loss of visibility if it had occurred while driving. The rear hatch now lacks structural integrity and requires full replacement. I am filing this report to document the defect and ensure this issue is investigated further for potential manufacturing or thermal-stress flaws in the rear glass assembly.

On Oct 15th, 2025 in the afternoon my vehicle was parked at my work and back hatch windshield complete shattered. Many other vehicles parked in the same parking lot. No signs of any foul play. Called State Farm insurance and they called the auto glass repair shop to file a claim and have fixed.This could have been tragic if would have been driving possibly. Seems many other owners of Nissan Rouge other year/model are having the same issue. Dealer is being contacted as well. The vehicle was bought brand new approx. 3 months ago in July 2025. No warning of any thing wrong with hatch/windshield. Vehicle may be looked at for inspection but it is to be fixed Oct 16th 2025. Pictures were taken and documented

Our car is currently at the dealership again, (2nd time) for this particular issue that we feel is a safety issue. We are still experiencing an issue with the lift gate. It is coming down at random times, often coming down on us. The sensor always beeps (so far) so you have a very short warning before it comes down on you. However, when it comes down, it takes alot to stop it (force). Even though it meets resistance with putting up our hands to stop it, it takes quite a bit to make it halt. It has also come down with my back to the car, with no motion under the sensor (no feet under the car to trigger the sensor). I do not have a video of it however I do have someone who witnessed it. We are not sure if this is related to the other electrical issues we are having. We've been experiencing issues with it being hard to start, the complete computer screen going blank (on video) or car changes randomly the temperature and shuts down the radio randomly. We were told yesterday that they were able to duplicate the issue and acknowledged that the gate came down "hard" not fast, but does not respond quickly when coming against opposing pressure. However, today we were contacted and told that Nissan wanted them to test other cars on the lot for the same issue, and now they are telling us that those cars respond the same way ours does, (very sensitive- she did not mention anything about them coming down hard.) However, the loaner car they gave us was also a 2025 Nissan Rouge and we have NOT had that issue with it. The hatch opens and closes without issue. The computer has not malfunctioned or completely went blank. It has not been hard to start, nor has the computer malfunctioned-shutting the radio off or changing the temperature information. It was recommended that maybe to "shut off" the lift gate and raise it by hand. However, we find it a little "rich" of the dealership to even "go there" as the car is 10 months old! We would like it to be fixed.

The contact owns a 2025 Nissan Rogue. The contact stated that while driving 55 MPH, the contact heard an abnormal popping sound and noticed that the rear windshield had shattered. The contact did not sustain any injuries. The contact pulled over to a safe location and called 911. The Police Officers arrived and confirmed that the windshield had shattered without impact. The defroster was not engaged at the time of the failure. The dealer was contacted and referred the contact to the Insurance Company for assistance because the VIN was not under recall. The dealer also referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and filed a case. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,830.

Did same as ever day going to work except for I used rear defrost I got to raised rear door I was standing under it I hear a pop and a crackle I look and my rear door glass shattered for no reason at first I researched it and found that it is a known problem Nissan knows about at any given time it can pop going down the road or just setting there