2025 Nissan Rogue

The contact leased a 2025 Nissan Rogue. The contact stated that upon pushing the button to open the hatch, the hatch would automatically come down once a person moved from under the liftgate. A beeping noise would emit from the hatch as it's coming down which resulted in the contact being hit on her head. The contact stated that failure occured while she was assisting a client who was legally blind. The contact stated that she felt dizzy immediately after incident and sat down in the vehicle to regain composure. As the contact dropped off her client, she informed them of what happened and was informed that there was a bump on the back of her head. The contact iced the bump on the back of her head and sustained a headache due to the failure. The contact did not seek medical attention. The contact took the vehicle to the dealer where the mechanic experienced the failure first hand upon inspection of the vehicle. The mechanic could not diagnose the cause of the failure and could not repair the vehicle. The contact later received a text message from the dealer that informed her that there was a recall(recall unknown) on the vehicle to address the failure; however, her vehicle's VIN was not included in the recall. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

The front camera and sensors are constantly popping up that they are disabled. The front sensor failed to indicate warning and failed emergency brake. Car should have stopped but I stead it hit the car in front. Sensors, and other electrical services are constantly disabling themselves, or failing to work. What is the point of safety features if they constantly fail.

The rear camera goes out/ screen flickers and turns black for a period when in reverse. It doesn’t happen every time but it happens often and at different times of day or different weather/ temperatures. I have not been able to determine associated factors ( humidity, temperature, etc). It does seem to be more frequent when first starting car after awhile (a few hours) but not always the case. I have brought in to Nissan but it hasn’t been duplicated in their presence yet. It happens about every third to fourth time of driving it. So that is frequent in my opinion.

On November 17, my 2025 Nissan Rogue caught fire after my hour commute to work. During my commute, there were no warning signs on the dash for the entire duration. Got to the office, parked the vehicle, and within a few minutes a coworker called me to let me know the car was up in flames. The fire quickly intensified and got hot enough to melt the hood, and made its way into the interior after it shattered the windshield. The fire started in the engine compartment, near the battery. The insurance company has a fire investigator attempting to determine the cause of the fire. The car had approximately 12,000 miles.

Our car is currently at the dealership again, (2nd time) for this particular issue that we feel is a safety issue. We are still experiencing an issue with the lift gate. It is coming down at random times, often coming down on us. The sensor always beeps (so far) so you have a very short warning before it comes down on you. However, when it comes down, it takes alot to stop it (force). Even though it meets resistance with putting up our hands to stop it, it takes quite a bit to make it halt. It has also come down with my back to the car, with no motion under the sensor (no feet under the car to trigger the sensor). I do not have a video of it however I do have someone who witnessed it. We are not sure if this is related to the other electrical issues we are having. We've been experiencing issues with it being hard to start, the complete computer screen going blank (on video) or car changes randomly the temperature and shuts down the radio randomly. We were told yesterday that they were able to duplicate the issue and acknowledged that the gate came down "hard" not fast, but does not respond quickly when coming against opposing pressure. However, today we were contacted and told that Nissan wanted them to test other cars on the lot for the same issue, and now they are telling us that those cars respond the same way ours does, (very sensitive- she did not mention anything about them coming down hard.) However, the loaner car they gave us was also a 2025 Nissan Rouge and we have NOT had that issue with it. The hatch opens and closes without issue. The computer has not malfunctioned or completely went blank. It has not been hard to start, nor has the computer malfunctioned-shutting the radio off or changing the temperature information. It was recommended that maybe to "shut off" the lift gate and raise it by hand. However, we find it a little "rich" of the dealership to even "go there" as the car is 10 months old! We would like it to be fixed.

I took ownership of this vehicle on December 11, 2024. Here are some of the problems I've encountered with this 2025 Nissan Rogue SL model: (1)Blind Spot, lane departure has been malfunctioning as of 12-11-2024. (2)The seat belt symbol started malfunctioning a few days later. The red seat belt sign on the dashboard remains on for an extended period. (3)The AM/ FM radio was working for a short time then off and on. Whenever the AM/FM radio goes out, Sirius XM radio remain strong. I brought the SUV back to the leasing company twice after which they programmed and reset the radio and the safety features. It seemed to work for a day. I called the leasing company and they said that I should take the Rogue to one of Nissan's service departments for a diagnostic workup. I made an appointment with the service dept. where the technician spent a good amount of time going over the vehicle.  We then took a test drive where he explained how the system worked. The tech said that this vehicle’s blind spot kicks in after it reaches 30 miles according to the training video. He went on t say, in addition you have to press the blue blind spot logo to activate the system. I  took the vehicle to the Nissan service.  Since driving this Nissan Rogue another problem occurred that complicates all of the other issues above. That is this dangerous rear lift gate. Let me be clear, I’m a disabled veteran and all of these safety components are extremely important to my family. I can’t afford to worry or be hit again by this lift gate. This lift gate has hit me twice which organizing my belongs in this new SUV. Whenever your working near the rear bumper the rear lift gate is likely to come down! I’m back from the Holidays and this vehicle is going back to the Nissan service Dept again. Thanks in advance for your time and consideration.