2015 Nissan Rogue

I am writing to formally document my experience with the service performed at Nissan Heights following a recall repair on my vehicle. My vehicle was brought to Nissan Heights on Monday, March 2, for recall service related to NHTSA Recall #22V-024 (Nissan Recall #R21B9) involving the wiring harness. I dropped off the vehicle early that morning with the expectation that the recall work would be completed properly and that the vehicle would be returned in good working condition. After the recall inspection and service process, I was informed that additional components needed to be replaced the Engine Control Module (ECM), and the Body Control Module (BCM). The cost of replacing these components was several thousand dollars. Based on the nature of the recall and the research I conducted regarding this issue, these failures appear to be directly related to the wiring harness recall. However, Nissan Heights informed me that these repairs were my responsibility. In order to retrieve my vehicle, I proceeded with the repairs and paid the required amount after 8 days. When I picked up my vehicle, I later discovered that certain parts had not been properly reassembled before the car was returned to me. I did not immediately notice this until I was already driving home. Because I had to go to work, I was unable to return to the dealership right away and had to make an additional trip back to Nissan Heights so that the issue could be corrected. More concerning, after further inspection of the vehicle, I discovered that a significant amount of what appears to be an acidic grease or liquid substance had been spilled over the exterior of my vehicle. This substance was present on the roof, sides, and doors of the car and appears to have caused damage to the paint. This damage was not present prior to leaving the vehicle at the dealership. The most likely explanation is that the substance came from another vehicle positioned above mine while it was stored or servic

Air bag light will not go out. Had it “repaired” twice by Nissan dealership in past 2 years. Light again on and will not go out. I saw a couple of recalls pertaining to air bag sensors (16V911000, 16V244000, 22V024000) but was told these do not apply to my VIN. Also, since August 1, 2023, the rear hatch back door will not stay up and came down unexpectedly on my head. I saw there was a recall for my year car for the hatch issue (recall #16V219000) and notified Nissan on 8/8 but I was told my VIN is not part of that recall either. This hatch is a very real hazard as it will not stay up for loading and unloading items. I feel both of the air bag light and the hatch pose ongoing hazards if not remedied. Having these two items addressed and repaired at Nissan’s expense is desirable since my vehicle is within the recall years and is exhibiting the issues noted in the recalls. Your helping in getting this to Nissan’s attention would be greatly appreciated. Thank you.

ON THE EVENING OF SEPT. 23, 2020, I WAS ON A CITY STREET IN MYSTIC AND HAD EXTREME DIFFICULTY SEEING, TO THE POINT WHERE I HIT A CURB. MY PASSENGER ASKED ME IF I HAD MY HEADLIGHTS ON AND I ASSURED HER I HAD, BUT IT DID NOT APPEAR THAT WE COULD SEE CLEARLY AT ALL. SHE THOUGHT I PROBABLY HAD PLASTIC HEADLIGHT COVERS THAT HAD DISCOLORED TOOK CAR TO NISSAN DEALERSHIP AND ESTABLISHED THAT WAS THE PROBLEM BUT THEY COULD NOT JUST REMOVE "GLAZE" FROM OUTSIDE SINCE GLAZE WAS INSIDE THE HEADLIGHT. QUOTED $1,000 TO REPAIR. CALLED NISSAN HEADQUARTERS AND THEY AGREED TO ADJUST COST TO APPROXIMATELY $500; I WILL HAVE REPAIR DONE SINCE I NEED TO DRIVE AT NIGHT ON OCCASION; HOWEVER, THIS IS A TOTALLY UNSAFE SITUATION IF LEFT UNADDRESSED. I DO BELIEVE THIS WAS A SERIOUS SAFETY HAZARD AND PROBABLY SHOULD BE A "RECALL ISSUE"

TL* THE CONTACT OWNS A 2015 NISSAN ROGUE. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT RETAINED WATER. THE VEHICLE WAS TAKEN TO HATCHETT HYUNDAI EAST (316-977-7800, LOCATED AT 11200 E CENTRAL AVE, WICHITA, KS) WHERE IT WAS STATED THAT THE WARRANTY EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

TL* THE CONTACT OWNS A 2015 NISSAN ROGUE. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AND PRODUCED INADEQUATE LIGHTING. THE CONTACT COULD BARELY SEE A VEHICLE LENGTH IN FRONT OF HIM OR ANY OTHER SURROUNDING VEHICLES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARBONE NISSAN (4967 COMMERCIAL DR, YORKVILLE, NY 13495, (315) 624-0402) WHERE THE MECHANIC STATED THAT THERE WAS NO FAILURE WITH THE HEADLIGHTS AND THE RANGE OF THE PROJECTION WAS FINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,954.

TRANSMISSION WAS REPLACED WITHIN 6 MONTHS OF HAVING THE CAR. THEY ALSO ADJUST IDLE SPEED WITHIN A MONTH OF HAVING THE CAR AND ALSO HAD ISSUES WITH POWER SOCKETS. CAR MAKES RATTLE NOISE WHEN ACCELERATING AND MAKE LESS GAS MILAGE THAN AVERAGE . THEY HAD REPROGRAMMED THE TCM ALREADY. THEY ALSO CHANGED THE SHIFTER . THEY HAD ADJUST BOTH FRONT BRAKE BACKING PLATES. I WON'T RECOGNIZE THE SMART KEY SOMETIMES. THEY REPLACED ONE HEADLIGHT ALREADY. IT HAS SEVERAL RECALLS.