2010 Nissan Rogue

Upon my husband going to start the vehicle in the morning, he smelled an electrical fire. The door was locked which was odd so he attempted to use the key fob to unlock and it did not work. He went around to the passenger side door and it opened. To his surprise the interior of the vehicle smelled very strongly of smoke and the windows were black. He was able to get the drivers side door open to realize that the left side of the dash was completely melted along with the fuse box, hood latch, the door, the floor mat, the carpet, the headliner and everything on that side was burned/melted. The heat from the fire shattered the windshield. The vehicle was driven the day prior with no inclination of any problems and was parked in the driveway for the night. A phone call was made to Nissan and a case number was provided.

While parked and waiting for drive-thru service, my Nissan Rogue began to smoke and immediately turned into flames under the hood. There was no malfunction or problems before this incident. Approximately 15 minutes prior to the incident, the driver stopped and filled truck with gas. After driving from the gas station, the driver went approximately 10 miles for food, where the car began smoking, and flames coming from under the hood. There were no warning signs, messages or malfunctions prior to this incident. The car was running quietly and smoothly and had not encountered any problems prior to the incident.

I was driving the vehicle and stopped at a Sonic drive thru. I shifted the car into park and I began to hear a very loud creaking noise. When I shifted the car into drive, the car wouldn’t move. I called a Firestone mechanic and he concluded that it was the CV belt that is connected to the transmission. Regardless, only a transmission shop could handle this issue. I called CARMAX AUTO, and spoke with a JASON HEWITT. Mr Hewitt informed me that CarMax will have a tow truck come get the car. The following day, the car was towed by CarMax to Amaco for an official diagnostic. I was notified the following day that my vehicle had a damaged axle and appears to have been cause by a “car accident.” Mr Hewitt told me to file a claim in my insurance. I told Mr Hewitt that most likely the tow company damaged my axle. He stated he didnt know what exactly caused it but they will not be able to address the transmission issue until this axle and converter is paid for. Additionally, I’ve had the car for 14 months and 6 months into my lease agreement, the check engine light came and stayed on due the catalytic converter. The air and heat stopped working in September of 2023.

I WAS DRIVING AT NIGHT ON A BACKROAD HIGHWAY & NOTICED THE DRIVER HEADLIGHT OUT SO I STARTED USED MY BRIGHTS, THEN NOTICED SMOKE & FLAMES COMING FROM THE DRIVER SIDE HEADLIGHT I IMMEDIATELY PULLED OVER CALLED 911 & TRIED POURING WATER ON IT MYSELF WHILE I WAIT. TOOK ABOUT 8 MINS FOR POLICE & MAYBE 12-15 FOR FIRE DEPARTMENT. THE POLICE TRIED TO USE A FIRE EXTINGUISHER WHICH DID NOT WORK, BY THE TIME FIRE DEPARTMENT GOT THERE THE WHOLE CAR WAS COMPLETELY UP IN FLAMES & BURNT TO THE GROUND.

VEHICLE WAS IN MOTION, ON A COUNTRY RD. THERE WAS A SMELL, ALMOST LIKE IF WINDSHIELD WASHER FLUID SPILLS, THEN SMOKE FROM UNDER THE HOOD. THEN FLAMES ON THE RIGHT FRONT, UNDER THE HOOD. I PULLED OVER, TURNED THE CAR OFF, GRABBED MY PURSE AND RAN. 2 GOOD SAMARITANS PULLED OVER AND JUST HAPPENED TO HAVE A FIRE EXTINGUISHER AND WERE ABLE TO PUT IT OUT. THE WHOLE RIGHT HEADLIGHT WAS MELTED AWAY.

I PARKED THE CAR ON FRIDAY EVENING ON STREET, CAUGHT FIRE ON SUNDAY MORNING, NEIGHBORHOOD CALLED FIREFIGHTERS AND FIREFIGHTERS DID THEIR JOB BUT I DIDN'T KNOW ANYTHING ABOUT IT. MY HOUSE WAS COUPLE OF BLOCKS AWAY. I SAW MY BURNED CAR ON MONDAY AFTERNOON. BURNED STEERING WHEEL AREA, BRAKE AREA AND DASHBOARD. I COLLECTED FIRE INCIDENTS REPORT FROM FDNY AND IT MENTIONED HEAT SOURCE WAS ELECTRICAL ARCING AND OTHER. I HAD TO MOVE THE CAR BECAUSE IT WAS ON THE STREET.

I TOOK THE CAR TO THE DEALERSHIP I PURCHASED THE CAR FROM BECAUSE THERE WERE WINNING NOISES COMING FROM THE LEFT SIDE IN THE ENGINE/TRANSMISSION COMPARTMENT. IN ADDITION TO CUT AND UNSEALED WIRES UNDER THE DASH AND IN THE FUSE BOX, AS WELL AS A STUCK CALIPER (THAT THEY REPLACED FOR MY CONVENIENCE ACCORDING TO THE SERVICE MANAGER). THE CAR HAS BEEN IN THE DEALER FOR A TOTAL OF 2 WEEKS IN THE 1 MONTH I HAVE OWN THE CAR AND THEY HAVE ONLY FIXED THE CALIPER. MY CONCERN WITH THE CUT AND UNSEALED WIRES IS THAT LIGHTS (PARKING BRAKE AND BATTERY) IN THE DASH TURN ON WHILE I AM DRIVING AND IT HAS TURNED OFF ON ME WHEN COMING TO A STOP. IT HAPPENED TO MY WIFE (WITH MY NEWBORN IN THE CAR) WHEN SHE WAS DRIVING THE CAR IN THE HIGHWAY, SHE CAME TO A STOP BECAUSE OF TRAFFIC AND THE CAR TURNED OFF ON HER CREATING AN UNSAFE ENVIRONMENT FOR BOTH MY NEWBORN AND CHILD. THE RESPONSE FROM THE DEALER WAS "WE ARE UNABLE TO DUPLICATE THE FAILURE, THE COMPUTER DOESN'T SHOW ANY CODES" YET IT HAPPENS TO ME FREQUENTLY.