2011 Nissan Quest

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING 2 MPH INTO A GAS STATION, THE VEHICLE PERFORMED AS IF IT WERE GOING TO STALL. THE CONTACT STOPPED THE VEHICLE AND REFUELED. THE CONTACT ALSO STATED THAT THE FUEL GAUGE INDICATED THAT THERE WAS FUEL PRESENT IN THE FUEL TANK AT THE TIME OF THE FAILURE. THE INSTRUMENT PANEL ALSO INDICATED THAT THERE WAS ENOUGH FUEL LEFT TO TRAVEL APPROXIMATELY FIFTY MILES. THE FAILURE RECURRED ON AN INTERMITTENT BASIS AND THE VEHICLE STALLED ON A FEW OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT UNWANTED MOISTURE MAY BE ENTERING THE FUEL TANK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT TAKEN BACK FOR ADDITIONAL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,750.

THE FIRST TIME I HAD AN ISSUE WITH THIS VAN WAS ABOUT 3 MONTHS AGO APPROXIMATELY 6,000 MILES. I HAD JUST DROPPED MY DAUGHTER OFF AT SCHOOL. THERE WAS A LOT OF TRAFFIC. I HAD 1/4 TANK OF GAS. I WAS LEAVING THE SCHOOL AND ON A SLIGHT DECLINE WHEN MY CAR STALLED. I HAD SEVERAL CARS AND LARGE BUSES BEHIND ME. I COULD NOT DO ANYTHING. I WAS TERRIFIED. WHEN THE CAR STALLED MY BRAKES WENT OUT AND I WAS LUCKY I PUT THE PARKING BREAK ON WHEN I DID OR I WOULD HAVE HIT THE CAR IN FRONT OF ME. I USED THE PARKING BREAK AND ROLLED THE VAN OVER TO THE SIDE OF THE ROAD INTO THE BUSHES LEAVING JUST ENOUGH ROOM FOR CARS TO GET PAST ME. I NOTICED THE GAS GAUGE REGISTERED AS EMPTY. I SAT THERE FOR ABOUT 10 MINUTES BEFORE THE VAN WOULD START AGAIN. WHEN IT DID I IMMEDIATELY FILLED UP WITH GAS. I CALLED THE NISSAN DEALERSHIP THEY SAID THEY WOULD LOOK INTO IT. IN THE MEANTIME I WAS DROPPING MY OTHER DAUGHTER AT AN ACTIVITY. I WAS ON A DECLINE AGAIN THE CAR STALLED. I HAD TO ROLL DOWN TO LEVEL GROUND AND SIT AND WAIT UNTIL MY CAR WOULD START AGAIN. AGAIN I HAD ABOUT 1/4 OF A TANK. I CALLED THE DEALERSHIP THEY SAID THAT THEY WOULD REPLACE THE FUEL TANK AND NOT TO LET THE TANK GO BELOW 1/2. YESTERDAY AT 12,000 MILES THEY REPLACED THE FUEL TANK. I THOUGHT THE PROBLEM WAS FIXED. I HAD JUST UNDER A HALF A TANK AND IDLED ON A DECLINE, MY CAR STALLED AGAIN. NOW THE DEALERSHIP IS SAYING THAT IT IS THE CLUSTER GAUGE. THEY DECIDED THIS WHEN THEY FILLED UP THE CAR FOR ME (AFTER IT STALLED) AND HAD TO PUT 14.7 GALLONS IN IT. THE SERVICE MANAGER TOLD ME IT WAS A 16 GALLON TANK SO THAT IS PROOF TO HIM IT'S THE GAUGE. I HAVE READ THE 2011 QUEST HAS A 20 GALLON TANK SO I RAN OUT OF GAS WITH 6 GALLONS IN THE TANK. I WAS TOLD NISSAN WOULDN'T ISSUE A RECALL UNTIL IT BECOMES A SAFETY CONCERN. I AM VERY CONCERNED FOR MY FAMILY'S SAFETY. WHEN IS IT A SAFETY ISSUE FOR NISSAN? WHEN A LIFE IS LOST? *TR

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED WHEN THE VEHICLE WAS ON AN INCLINE IT WOULD NOT START, OR IT WOULD STALL WITHOUT WARNING ALTHOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FUEL SYSTEM. THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THEY COULD NOT RECREATE THE FAILURE OR CORRECT IT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 12,000.

I WAS APPROACHING A RED LIGHT, APPLYING BRAKES, SO CAR WAS GOING ABOUT 2MPH WHEN IT SUDDENLY BEGAN SHAKING AND RUMBLING. I WAS ON A SMALL DOWN HILL INCLINE. THE ENGINE JUST CUT OFF AND THE CAR DID NOT ALLOW ME TO PRESS ON THE BRAKES ANY LONGER. THE CAR CONTINUED ROLLING THROUGH THE RED LIGHT/ INTERSECTION WHEN I APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. PUT CAR IN PARK AND ATTEMPTED RESTARTING 4 TIMES, BUT IT WOULD NOT ALLOW ME TO PRESS MY FOOT ON THE BRAKE IN ORDER TO START THE CAR. AFTER 4 ATTEMPTS, I WAS ABLE TO GET THE CAR TO START. FUEL INDICATOR TOLD ME I HAD 33 MILES TO EMPTY. I DROVE ANOTHER 10 MILES AND FILLED THE GAS. *TR

WITH THREE YOUNG KIDS IN THE VAN, WE WERE STOPPED AT A RED LIGHT, IN THE DARK, ON A HILL, AT AN INTERSECTION WHERE CARS MUST TURN LEFT OR RIGHT. I HAD A QUARTER TANK OF GAS. LIGHT TURNED GREEN, I PUT MY FOOT ON THE GAS AND THE CAR BECAME COMPLETELY UNRESPONSIVE. CALLED THE POLICE TO DIRECT TRAFFIC, IT WAS DARK AND CARS WERE COMING AT MY DISABLED VEHICLE FROM BEHIND, LEFT AND RIGHT. CALLED AAA. I WAS ABLE TO GET MY GIRLS OUT OF THE VAN AND CROSS A MAJOR INTERSECTION SAFELY. WE GOT GAS IN THE CAR AND GOT IT TO THE CLOSEST DEALERSHIP. AS THIS WAS A LEASED VEHICLE WITH LESS THAN 3,000 MILES ON IT, WE CALLED CORPORATE NISSAN TO DISCUSS WHAT HAPPENED AND ASKED TO BE LET OUT OF OUR LEASE (AND INTO ANOTHER NISSAN). AFTER APPROX. TWO WEEKS OF TALKING WITH NISSAN REPS (WHICH IS NOT AS EASY TALK AS THEY DO NOT RETURN PHONE CALLS AND NEVER ANSWER THEIR PHONES) AND AN ARBITRATOR, WE WERE TOLD SINCE THE VAN WAS "FIXED" AS PER THE 1ST TSB, WE WOULD NOT BE LET OUT OF OUR LEASE. I TOLD THE ARBITRATOR I FELT THE VAN WAS UNSAFE, SHE ARGUED THAT NOBODY WAS HURT IN THE VAN AND THE VAN WAS FIXED. SHE ALSO SAID THEY WOULD NOT PERFORM BOTH TSB'S ON MY VAN SINCE THE VIN NUMBER DID NOT ALIGN WITH THE DATES ISSUED IN THE 2ND TSB. NEXT DAY, THE VAN WAS DRIVEN BY A SERVICE MANAGER AND SPUTTERED ON A HILL!! THE FIRST FIX (REPLACING THE DISTANCE TO EMPTY GAGE) DID NOT SOLVE THE PROBLEM. I LEFT A MESSAGE FOR THE ARBITRATOR TO LET HER KNOW, SHE NEVER CALLED BACK. ONE WEEK LATER THE 2ND TSB HAS BEEN PERFORMED AND THE VAN IS READY FOR PICK UP. I DO NOT TRUST THE FIXES AND WILL NOT PUT MY FAMILY AT RISK. I THINK ITS A DISGRACE HOW CORPORATE NISSAN IS HANDLING THIS PROBLEM. THEY KNOW THE 2011 QUEST HAS A GAS TANK DESIGN FLAW AND ARE NOT ACTIVELY TRYING TO GET THEM OFF THE ROAD FOR MUCH NEEDED REPAIRS. I DID GET OUT OF MY LEASE PRIVATELY AND FIRMLY BELIEVE NISSAN NEEDS TO RECALL THE 2011 QUEST. *TR

TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH DOWNHILL, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE FUEL GASKETS, CHAMBER, PUMPS AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE FUEL GASKETS, CHAMBER, PUMPS AND THE SENSOR BUT TO NO AVAIL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY THEN ADVISED THE CONTACT THAT THEY HAD NOT COME UP WITH A REMEDY FOR THE FAILURE YET AND THAT THE CONTACT SHOULD NOT ALLOW THE FUEL TO GO UNDER ONE FOURTH FULL. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 5,800.

AS MY WIFE DROVE OUR BRAND NEW QUEST DOWN A SLOPE TO MAKE A LEFT HAND TURN, THE QUEST DIED. SHE STOPPED THE CAR AND TRIED TO RESTART IT TO NO AVAIL. WHEN I ARRIVED I HAD HER ATTEMPT TO START AS I LISTENED TO THE ENGINE, IT WAS TURNING AND THE CAR HAD POWER BUT IT WAS ACTING LIKE IT HAD NO FUEL. THE GAUGE SHOWED A LITTLE OVER 1/4 TANK. WHEN THE TOW TRUCK ARRIVED HE TOOK US TO A GAS STATON FIRST, AFTER FUELING THE CAR STARTED. WHEN I SUBMITTED IT TO THE QUEST DEALERSHIP THE SERVICE CHIEF SAID THIS WAS THE THIRD TIME HE'S SEEN THIS HAPPEN IN THE PAST MONTH! THE FACT THAT NISSAN HAS CLEAR EVIDENCE OF A PROBLEM THAT CAN PROVE VERY, VERY, DANGEROUS YET HAS NOT ISSUED A RECALL IS VERY DISTURBING. PLEASE ADDRESS, THANK YOU.

I WAS DRIVING DOWN A MODERATE INCLINE ON LOW FUEL WHEN THE ENGINE STOPPED RUNNING. I WAS ABLE TO SAFELY PULL TO THE CURB AND RESTART THE ENGINE. I TOOK THE CAR INTO THE NISSAN DEALERSHIP TO BE LOOKED AT AND WAS TOLD THERE WERE 3 OTHER CARS IN LINE WITH THE SAME PROBLEM. NISSAN IS WELL AWARE OF THE PROBLEM. I WAS THEN TOLD NOT TO LET THE FUEL TANK GET BELOW 1/2 TANK. *TR