2007 Nissan Quest

TL* THE CONTACT OWNS A 2007 NISSAN QUEST. WHILE DRIVING AT VARIOUS SPEEDS, THE FUEL GAUGE DISPLAYED THAT THE FUEL LEVEL WAS EMPTY AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FUEL GAUGE WOULD FLUCTUATE FROM FULL TO EMPTY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED THROUGH A MANUFACTURER'S SATISFACTION CAMPAIGN; HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.

TL* THE CONTACT OWNS 2007 NISSAN QUEST. THE CONTACT STATED THAT THE FUEL GAUGE WAS PROVIDING INCORRECT READING LEVELS. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A MANUFACTURER CUSTOMER SATISFACTION CAMPAIGN FOR THE FUEL LEVEL GAUGE SYSTEM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.

I RAN OUT OF GAS ON TWO SEPARATE OCCASIONS. BOTH TIMES I THOUGHT I HAD PLENTY OF GAS DUE TO WHAT THE GAUGE SAID. THE FIRST TIME, I HAD MY 2 KIDS WITH ME AND IT RAN OUT AS I WAS GOING AROUND AN UNFAMILIAR CURVE IN THE INTERSTATE. THE VAN BECAME VERY HARD TO STEER. LUCKY FOR ME I WAS IN A LANE NEXT TO A SHOULDER SO I WAS ABLE TO FIGHT IT OFF OF THE ROAD. IT WAS VERY HARD TO STOP AT THAT POINT. THE SECOND TIME, I HAD 7 PEOPLE IN THE CAR INCLUDING MY 2 KIDS AND 4 OF THEIR YOUNG FRIENDS. THIS TIME IT RAN OUT JUST AS I CAME TO A CURVE ON A ROAD WHERE PEOPLE TEND TO SPEED. I DID NOT HAVE THE STRENGTH TO KEEP THE VAN FROM CROSSING INTO THE ONCOMING LANE, BUT LUCKY FOR US, NOBODY WAS IN THE OTHER LANE AT THAT TIME. I WAS ABLE TO COAST OFF OF THE OPPOSITE SIDE OF THE ROAD. BOTH TIMES I MISSED VERY IMPORTANT MEETINGS BUT WAS THANKFUL TO BE ALIVE. I HAVE SINCE LEARNED TO RESET MY MILEAGE COUNTER WHEN I FILL UP AND WATCH TO MAKE SURE I DON'T PUSH IT TO FAR, BUT ALWAYS AFRAID I MAY GUESS INCORRECTLY. I AM PROBABLY FILLING UP AT 1/2 TANK FOR FEAR OF STALLING AGAIN WITH MY KIDS IN THE VAN. AFTER THE FIRST TIME, I THOUGHT I RECEIVED A NOTICE ABOUT A PROBLEM WITH THE GAUGE. I HAD MY VAN IN FOR SERVICE AT THE LOCAL NISSAN DEALER AND ASKED THEM ABOUT IT. THEY LOOKED IT UP AND SAID THEY DID NOT SEE ANYTHING ABOUT IT. THAT WAS AROUND 2015/03. I AM TIRED OF CONSTANTLY FILLING UP, SO I AM LOOKING INTO HOW TO GET IT FIXED. THAT IS HOW I FOUND OUT ABOUT ALL THE OTHER COMPLAINTS ABOUT THE FAULTY GAUGE ISSUE.

WE TOOK OUR 2007 NISSAN QUEST IN FOR THE RECALL TO REPAIR OUR FAULTY FUEL GAUGE READING ON 10/24/15 AND NISSAN HAD OUR VAN UNTIL 11/13/15 AND FAILED TO RESOLVE THE ISSUE. CODE P0462 FOR THE "FUEL LEVEL SENSOR CIRCUIT LOW INPUT" IS STILL ACTIVE AN.D OUR FUEL GAUGE STILL DOES NOT WORK. NISSAN CLAIMS TO HAVE REPLACED THE PART STIPULATED IN THE RECALL, BUT REPLACING THAT PART FAILED TO RESOLVE THE PROBLEM. AFTER OUR QUEST SPENT 21 DAYS AT NISSAN TO HAVE OUR FUEL GAUGE RECALL FIXED WE WERE INFORMED WE WOULD HAVE TO PAY TO RESOLVE THE ISSUE. WE TOOK OUR QUEST BACK TO NISSAN ON 12/28/15 TO HAVE THE ISSUE OF THE FAULTY FUEL GAUGE RESOLVED. WE WERE TOLD TO REPLACE THE FUEL PUMP TO MAKE THE FUEL GAUGE WORK. THE COST OF THE FUEL PUMP IS OVER $500. AND DOES NOT INCLUDE LABOR CHARGES. AFTER NISSAN REPLACED THE FUEL PUMP OUR FUEL GAUGE STILL DOES NOT WORK, AND WE RUN THE RISK OF RUNNING OUT OF FUEL. NOW WE ARE TOLD WE MUST REPLACE THE INSTRUMENT CLUSTER TO RESOLVE THE PROBLEM. THE COST OF THE INSTRUMENT CLUSTER IS OVER $300. PLUS $35. TO PROGRAM IT, AND DOES NOT INCLUDE LABOR CHARGES. WHY SHOULD WE BE RESPONSIBLE TO PAY OVER $1,000. TO HAVE AN ISSUE FIXED THAT IS COVERED BY A RECALL? WHY SHOULD I PAY FOR THE REPLACEMENT OF A FUEL PUMP IF THE FUEL PUMP DID NOT RESOLVE THE FAULTY FUEL GAUGE READING? I WOULD LIKE TO GOVERNMENT TO INVESTIGATE WHY NISSAN IS NOT RESOLVING PROBLEMS COVERED BY A GOVERNMENT RECALL.

THIS IS PROBABLY THE 4TH TIME I HAVE STALLED OUT I LOOSE POWER STEERING WHEN CAR STALLS AND I WAS DRIVING IN A LOT OF TRAFFIC. THE FIRST TIME IT HAPPENED I WAS ON THE FREE WAY. GAS GAUGE SHOWS I HAVE OVER A QUARTER OF A TANK THE DISTANCE TO EMPTY SHOWS THAT I HAVE ANY WHERE FROM 18-70 MILES LEFT AND I STALL OUT. AFTER PUTTING GAS IN THE TANK THE CAR FUNCTIONS AGAIN. THERE IS NO ILLUMINATED LIGHT, NO NOTIFICATION IN THE FORM OF A SOUND OR DING. I WATCH MY MILES BUT WHEN YOU VARY BETWEEN IN TOWN AND HIGHWAY MILES THEY ARE NOT ALWAYS THE SAME. I HAVE DRIVEN 400 MILES BEFORE NEEDING TO FILL UP AND 283 MILES ON THE ODOMETER WHEN TANK HAS EMPTIED AND STALLED OUT. I HAVE BEEN DRIVING FOR 19 YEARS WITHOUT EVER RUNNING OUT OF GAS IN AT LEAST 14 OTHER VEHICLES, AND I HAVE RUN OUT 4 TIMES BECAUSE OF THIS FAULTY GAUGE IN THE NISSAN QUEST. VERY FRUSTRATING!!!

MY FUEL GAUGE SHOWED ABOUT A QUARTER TANK OF GAS AND I WAS DRIVING AT ABOUT 35 MPH WHEN IT SUDDENLY STALLED. LUCKILY THERE WERE NO CARS BEHIND ME AND I WAS ABLE TO COAST TO THE SHOULDER. I GOT THE CAR TOWED TO THE SHOP . THERE WERE CO CHECK ENGINE LIGHT OR ANY CODES. THE SHOP AFTER TESTING THE FUEL PUMP AND OTHER THINGS FIGURED OUT IS WAS EMPTY ON GAS. ONCE WE PUT GAS, IT WAS GOOD TO GO. THIS IS A SAFETY HAZARD. WHAT IF IT HAPPENS ON A BUSY HIGHWAY WHERE I AM NOT ABLE TO PULL OVER TO THE SHOULDER. I SEE THAT THERE HAS BEEN SIMILAR COMPLAINTS, BUT THERE IS NO RE-CALL. PLEASE RE-OPEN THE CASE.

WHILE DRIVING THE VEHICLE ON DECEMBER 1, 2012, I CAME TO A STOP AT THE RED LIGHT. WHEN THE LIGHT CHANGED, I PUT MY FOOT ON THE GAS PEDAL AND IT MOVED SLIGHTLY THEN JUST COASTED, (THROUGH THE LIGHT) AND CAME TO A STOP IN THE RIGHT TURN LANE OF THE PARKING LOT. FORTUNATELY, THERE WERE ONLY A FEW CARS BEHIND ME AND I MADE IT THROUGH THE INTERSECTION. I TRIED TO START THE VEHICLE BUT TO NO AVAIL. I CALLED A TOW TRUCK AND THE LOCAL NISSAN DEALERSHIP TO LET THEM KNOW I WAS ON THE WAY. WHEN THE DRIVER ARRIVED, HE PUT MY VEHICLE ON THE TOW TRUCK AND DROVE TO THE KROGER GAS ISLAND IN THE PARKING LOT. HE PUT $5 IN THE TANK BUT NOTHING HAPPENED. AT THE NISSAN DEALERSHIP I EXPLAINED WHAT HAPPENED. THE INVOICE READS: CUSTOMER STATES THE CAR STALLED OUT CAUSE: GAS GAUGE SHORTED OUT AND STUCK ON 1 (THAT'S ALL THAT PRINTED). I HAD 1/2 TANK OF GAS WHEN THIS HAPPENED. I KEEP TRACK OF MILEAGE AND FILL-UPS. IT TOOK MORE DAYS TO CORRECT THE PROBLEM THAN INITIALLY DISCUSSED. THEY WOULD CALL AND LET US KNOW THAT SOMETHING DIDN'T WORK WHEN PROVIDING A STATUS UPDATE. FINALLY THEY TOLD US THEY BELIEVE THE PROBLEM TO BE FIXED. WE PICKED UP MY VEHICLE ON DECEMBER 6, 2012, AND PAID OVER $775 FOR THE REPAIRS. I HAVE TRIED TO CONTACT THE DEALERSHIP (LEFT VOICE MAIL, LEFT MESSAGE WITH PERSON, AND SENT EMAIL) BUT HAVEN'T HEARD BACK YET. I BELIEVE THE PROBLEM I EXPERIENCED IS THE SAME AS THE NOTIFICATION/ RECALL CAMPAIGN AND 1) MY VEHICLE SHOULD BE REVIEWED TO MAKE SURE THE PROBLEM IS 'CORRECTED' AND 2) A FULL REFUND TO BE MADE AS THIS INCIDENT IS IN LINE WITH THE DOCUMENTED INFORMATION IN THE RECALL CAMPAIGN. NISSAN HAS THE PAPERWORK TO GO BACK AND CONFIRM THIS REPAIR. THE NHRTA ACTION NUMBER I FOUND IS PE14012. (MODEL YEARS 2007-2009)

WHILE DRIVING THE VEHICLE ENGINE SUDDENLY CUT OFF AND STOPPED RUNNING. HAD VEHICLE TOWED TO NISSAN DEALER AND WAS TOLD FUEL PUMP HAD TO BE REPLACED COSTING $1163.31. THEN ON DECEMBER 15, 2014 WHILE DRIVING THE VEHICLE STALLED. HAD FUEL DELIVERED AND STARTED RIGHT UP, THE FUEL GAUGE INDICATED 1/4 TANK LEFT WHEN IT STALLED. ONCE FILLED I MONITORED USAGE AND CONCLUDED THE GAUGE IS OFF BY 1/4 TANK OR MORE. TRIED TO HAVE THIS COVERED AS PART OF THE PERVIOUS REPAIR BUT THEY COULD NOT COMMIT THAT THIS WAS PART OF THE PREVIOUS REPAIR. THEN IN JANUARY I RECEIVED NOTICE OF THE FUEL GAUGE RECALL PE14012. WHEN I CALLED THE DEALER THEY INDICATED MY VEHICLE VIN WAS NOT SHOWN TO HAVE A PROBLEM EVEN THOUGH I HAVE EXACTLY THE DESCRIBED PROBLEM. I HAVE JUST RECEIVED NOTICE THAT THIS NOW A KNOWN PROBLEM AND TO CALL THE DEALER TO SCHEDULE FUEL GAUGE REPAIR. HOW MANY OTHERS HAVE HAD A SIMILAR FAILURE WHICH I BELIEVE IS AN EXTENDED PART OF THIS RECALL. THE INITIAL REPAIR SHOULD BE PART OF THIS RECALL AND ANY CHARGED PAID FOR THIS SHOULD BE REFUNDED.

I WAS DRIVING FROM PEKIN TO WORK IN PEORIA AND NOTICED THAT I HAD A LITTLE LESS THAN 1/4 TANK OF FUEL SO I FIGURED I WOULD BE ABLE TO GET GAS ON THE WAY HOME. WHEN I CHECKED THE TRIP GAGE IT SAID THAT I HAD 8 MILES TO GO BEFORE I RAN OUT OF GAS. THAT IS A HUGE DIFFERENCE THAN WHAT MY GAS GAUGE SAID. I STOPPED AND GOT GAS IMMEDIATELY AND WHILE DOING SO I NOTICED THAT IT TOOK 17 GALLONS OF GAS. IF IT HAD ACTUALLY HAD A 1/4 TANK IN IT THERE IS NO WAY THAT I SHOULD BE ABLE TO PUT 17 GALLONS OF GAS IN AN 18 GALLON TANK. I HAVE CALLED MY NISSAN DEALERSHIP ABOUT IT AND WAS TOLD THERE WAS NO RECOLLECTION OF THIS BEING AN ISSUE. THIS ISN'T THE FIRST TIME IT HAS HAPPENED BUT I CANNOT REMEMBER THE FIRST TIME IT HAPPENED. SINCE THIS HAS BEEN HAPPENING I HAVE BEEN KEEPING TRACK OF MY MILEAGE AND FILLING UP ACCORDING TO MY MILEAGE RECORDS. I HOPE THIS CAN GET FIXED SOON I AM A MOTHER AND THE LAST THING I WOULD WANT TO HAPPEN IS TO GET STRANDED ON THE SIDE OF THE ROAD WITH MY BABY IN THE CAR BECAUSE OF AN ERROR THAT WASN'T MY FAULT.