2004 Nissan Quest

VAN WAS IN SERVICE TO REPAIR A BROKEN CD PLAYER. DURING THE VISIT, THE DEALER PERFORMED A FREE 21 POINT INSPECTION, AND FOUND EXCESSIVE WEAR ON THE BRAKE PADS. THE BRAKE PADS WERE CHANGED AND ROTORS RESURFACED 6,000 MILES AGO. THE VAN HAS ONLY 21,000 MILES. THIS IS THE THIRD SET OF BRAKE PADS THAT HAD TO BE REPLACED. IN ADDITION, ROTORS WERE RESURFACED TWICE AND REPLACED INITIALLY AT 4,000 MILES. THE FIRST OCCURRENCE AT 4,000 MILES WAS COVERED UNDER WARRANTY. SECOND INCIDENT, WHICH OCCURRED AT 15,000 WAS NOT COVERED, CITING THAT IT WAS A WEAR ITEM. THE RECENT OCCURRENCE AT 21000 MILES WHICH REQUIRED NEW SET OF PADS AND RESURFACING OF THE ROTOR WAS TAKEN CARE BY THE DEALER AS A GOODWILL GESTURE. NISSAN NEEDS TO ADDRESS THE CONCERNS OF PUBLIC SAFETY. PROPER AGENCY SHOULD ALSO LOOK INTO THIS MATTER FURTHER, BECAUSE IT IS DEFINITELY A SAFETY CONCERN. *TR

BETWEEN THE DATES OF FEB 10-17, 2008; MY 2004 NISSAN QUEST MINIVAN BEGAN TO EXPERIENCE SOME ELECTRICAL ISSUES. THE TCS, SLIP, AND ABS LIGHTS CAME ON IN THE DASH AND A HUMMING NOISE WAS COMING FROM MY ENGINE. I TOOK MY VEHICLE TO THE DEALERSHIP (WERE I PURCHASED IT FROM), AND AS I PULLED INTO THE LOT THE LIGHTS WENT OFF (FEB 28). THE SERVICE REP. TOLD ME THE INFORMATION SHOULD BE STORED IN MY VAN'S COMPUTER SYSTEM. I PAID $97.40 FOR THE DEALERSHIP TO HOOK MY CAR UP FOR A DIAGNOSTIC CHECK ONLY TO BE TOLD THAT ABS SYSTEM PUMP AND MODULE ASSEMBLY NEEDED TO BE REPLACED AT A COST OF $1790. THE SERVICE REP ALSO TOLD ME THAT WHAT EVER WAS CAUSING THE HUMMING NOISE WOULD BE REPAIRED. ONLY A TEMPORARY FIX, BECAUSE ON MY WAY BACK HOME THE NOISE STARTED AGAIN. HE ALSO TOLD ME THAT MY BRAKES WERE FUNCTIONAL BUT MY ABS UNIT DID NOT AFFECT MY NORMAL BRAKES. UNTIL I COULD HAVE THE REPAIRS DONE, AND WITH NO OTHER MEANS OF TRANSPORTATION, I CONTINUED TO DRIVE MY VAN. I CALLED BACK TO THE DEALERSHIP AND ASK IF THERE WAS ANYWAY FOR THEM TO DISCONNECT THE ABS SYSTEM BECAUSE IT WAS CONTINUING TO DRAIN MY BATTERY. AND I WAS TOLD NO, THE ONLY WAY WAS TO HAVE THE REPAIRS DONE. ON MARCH 8, I PART MY VAN AND THREE HOURS LATER I RETURNED TO MY VAN AND IT WOULD NOT START. SO IT HAD TO HAVE MY CAR JUMP STARTED AND EVER SINCE THEN HAVE HAD TO REMOVE THE TERMINALS FROM THE BATTERY WHEN I AM NOT USING THE VAN. ON FEB 14, SEVERAL OTHER ISSUE CAME ABOUT: 1. SPEEDOMETER STOPPED WORKING 2. ODOMETER STOPPED WORKING 3. AIR CONDITIONER STOPPED WORKING SO ONCE I PULLED OVER, I ATTEMPTED TO START MY VEHICLE AND IT WOULD CONTINOUSLY START AND STOP. SO I MADE THE DECISION TO LEAVE THE VAN WHERE IT WAS PARKED. TWO DAYS LATER I RETURNED TO FIND OUT THAT THE VAN HAD ACTUALLY CAUGHT ON FIRE THE ON SATURDAY FEB. 15. SO WHAT AM I TO DO.........? *TR UPDATED

THE BRAKES STARTING MAKING A LOUD RUBBING SOUND. THE VEHICLE HAS LESS THAN 35,000 MILES SO I TOOK IT INTO THE DEALERSHIP. THEY SAY ALL THE PADS NEED REPLACED AND A ROTOR NEEDS REPLACED. THIS IS THE THIRD NISSAN BUT FIRST QUEST AND I HAVE PUT OVER 50,000 ON THOSE VEHICLES WITHOUT ISSUES. THEY SAY IT IS NOT COVERED UNDER THE WARRANTY BECAUSE OF NORMAL WEAR BUT I DO NOT BELIEVE THAT THIS QUICKLY CAN BE NORMAL WEAR. *NM

FRONT BRAKE ROTORS REPLACED AT 4000 MILES DUE TO STEERING WHEEL SHIMMY WHEN BRAKE IS APPLIED. PROBLEM RESURFACED AT 11000MILES. BROUGHT TO DEALER FOR THE SAME COMPLAINT AT 15000 MILES. THEY FOUND ROTORS RUNOUT FOR BOTH THE FRONT AND REAR TO BE EXCESSIVE. RESURFACED FOUR ROTORS AND CHANGED BRAKE PADS. DEALER DID NOT COVER UNDER WARRANTY CITING THAT IT WAS A WEAR ITEM. IT APPEARS AS THOUGH THE PARTS ARE NOT UP TO SPECIFICATION ESPECIALLY WITH THE FAILURE AT 4000 MILES. NISSAN NEEDS TO ADDRESS THAT PROBLEM. TWO OCCURANCES WITHIN 10000 MILES IS NOT THE NORM. THE ROTOR THICKNESS FOR THE SUBSEQUENT MODEL IS THICKER THAN ONE USED ON THE 04 MODEL. *NM

DT*: THE CONTACT STATED WHILE DRIVING 30 MPH AND WHEN DEPRESSING THE BRAKE PEDAL, A SCRAPING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO REPLACED THE FRONT AND REAR BRAKE PADS AND ROTORS. THE MANUFACTURER EXPRESSED THAT THE BRAKES WERE TOO SMALL FOR THE VEHICLE. UPDATED 2/12/2007 - THE CONSUMER HAD AN 1993 QUEST FOR 11 YEARS. HE EXPLAINED THAT THE 2004'S BRAKES ARE SOFTER THAN THE 1993 MODEL. THE 2004'S BRAKES ARE THE SAME SIZE AS THE 1993 QUEST EVENTHOUGH THE WEIGHT HAS INCREASED BY ALMOST 1000 LBS. THE 2007'S BRAKE SIZE HAS BEEN INCREASED. *NM

I AM VERY UNHAPPY WITH THE 2004 NISSAN QUEST. I HAVE HAD TO BRING IT TO THE DEALERSHIP ON SEVERAL OCCASIONS SINCE I BOUGHT IT WITH 12 MILES IN SEPTEMBER 2004. I THOUGHT THAT THE NISSAN NAME WOULD BE AS GOOD AS THE TOYOTAS THAT I HAVE BOUGHT, WHICH HAVE LASTED WITHOUT TRIPS TO THE DEALER EVERY FEW THOUSAND MILES. THIS COMPLAINT IS BASED ON HAVING TO REPLACE THE BRAKES AND ROTOR AT 29,000 MILES; IT WAS JUST THE STRAW THAT BROKE THE CAMEL'S BACK. ONCE I LOOKED INTO THE COMPLAINTS LISTED, I REALIZED THAT THIS COULD BE A DESIGN FLAW. WHEN I INQUIRED OF THE SERVICE MANAGER ABOUT THE BRAKES WEARING SO QUICKLY, HE STATED IT IS A HEAVY VEHICLE AND IT ALL DEPENDS ON HOW YOU DRIVE. HE STATED THAT SOME PEOPLE'S BRAKES ON THIS SAME MAKE AND MODEL WEAR OUT EVEN SOONER, AS IF THIS WAS SOME CONSOLATION TO ME. WELL, I HAVE BEEN DRIVING FOR 19 YEARS, AND I HAVE NEVER HAD A BRAND NEW VEHICLE NOT ONLY WEAR THROUGH BRAKE PADS SO QUICKLY, BUT RIGHT TO THE ROTORS WITHOUT WARNING!! THAT'S WHAT INFURIATES ME THE MOST; ONCE I HEAR A SIGN THAT THE BRAKE PADS ARE THINNING, I GET THE BRAKES REPAIRED IMMEDIATELY BECAUSE I AM AWARE THAT IF THEY ARE WORN TO THE ROTORS, THEN THE REPAIR COSTS THREE TIMES AS MUCH. *NM

ROTORS ARE BAD. HAD THE FRONT ONES REPLACED WHEN THE VEHICLE WAS AT 4000 MILES. AT 16000 MILES WERE WARPED AGAIN, AS WELL AS THE REAR ONES. ALL 4 WERE TURNED AND NEW BRAKE PADS PUT ON AT APPROXIMATELY 24000 MILES. AT APPROXIMATELY 29000-30000 MILES, ALL 4 WERE WARPED AGAIN. NEW ROTORS PUT ON THE FRONT ONLY(DUE TO THE OUTRAGEOUS COST OF NEW ONES), AND IT HAS NOW ONLY BEEN A FEW THOUSAND MILES AND I BELIEVE THE FRONT ROTORS ARE STARTING TO GO BAD AGAIN. *NM

VEHICLE STARTED OUT WITH FRONT END VIBRATIONS DRIVING HOME FROM THE DEALERSHIP. BROUGHT IN AND THEY BALANCED TIRES. PROBLEM CAME BACK, THEY THEN RESURFACED THE ROTORS, HOWEVER THE PROBLEM RETURNED AND THEY REPLACED 2 ROTORS WHEN THE VEHICLE WAS 1 YEAR OLD. THE PROBLEM HAS NOW RETURNED. I BROUGHT THE VEHICLE TO THE DEALERSHIP FOR REPAIR. I AM BEING TOLD THAT I NEED 4 NEW ROTORS AND THAT THE ROTORS ARE WARPED. THIS IS A SAFETY ISSUE THAT IS A MANUFACTURERS DEFECT AND IS ENDANGERING OUR LIVES AND OTHERS OUT THERE. THE DEALERSHIP ONLY RESURFACED THE 2 FRONT ROTORS. THEY ARE ALL STILL WARPED. MY VAN IS NOT YET 2 YEARS OLD. MANUFACTURER DOES NOT WANT TO ACKNOWLEDGE A DEFAULT. I HAVE NEVER HEARD OF CHANGING THE ROTORS ON A VEHICLE EVERY 6 MONTHS TO A YEAR. WE DO NOT WANT THERE TO BE A STATISTIC OF INJURIES OR DEATHS CAUSED BY A MANUFACTURERS DEFECTIVE BRAKING SYSTEM THAT CANNOT BE RECTIFIED. *NM