NHTSA owner reports · September 18, 2026 snapshot.
Latches/locks/linkages complaints
61 reportsClear category filterMileage unknown · Jun 27, 2017
Electrical SystemLatches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THE SLIDING DOOR LATCHES FAILED TO FUNCTION PROPERLY FOR THE REAR DOORS ON BOTH SIDES. THE CONTACT HAD TO CHECK THE DOORS TO ENSURE THAT THEY WERE SECURED AND WHEN THE FAILURE HAPPENED, THE CONTACT HAD TO MANUALLY CLOSE THE TWO ELECTRIC DOORS WITH FORCE. THE VEHICLE WA…
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TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THE SLIDING DOOR LATCHES FAILED TO FUNCTION PROPERLY FOR THE REAR DOORS ON BOTH SIDES. THE CONTACT HAD TO CHECK THE DOORS TO ENSURE THAT THEY WERE SECURED AND WHEN THE FAILURE HAPPENED, THE CONTACT HAD TO MANUALLY CLOSE THE TWO ELECTRIC DOORS WITH FORCE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 04V186000 (LATCHES/LOCKS/LINKAGES) AND NHTSA ACTION NUMBER: PE04027 (STRUCTURE, LATCHES/LOCKS/LINKAGES) BUT THE CONTACT HAD EXPERIENCED THE FAILURE CONCERNING THE RECALLS. TWO DEALERS HAD BEEN NOTIFIED (BUSAM NISSAN,1501 E KEMPER RD, CINCINNATI, OH 45246,(513) 771-8100 AND JEFF WYLER NISSAN OF CINCINNATI, 8680 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-1400). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURER MAY PROVIDE A SOLUTION BEING EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #11001623
Mileage unknown · Jun 5, 2012
Latches/locks/linkagesVisibility
2004 NISSAN QUEST. CONSUMER STATES SAFETY PROBLEM WITH THE POWER WINDOWS AND POWER DOORS *TGW THE CONSUMER STATED THE PASSENGER SIDE WINDOW WOULD NOT STAY CLOSED. WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, HE WAS INFORMED TO FIX THE PROBLEM IT WOULD REQUIRE REPLACING THE MOTOR, WHICH WOULD BE VERY EXPENSIVE. THE CONSUMER…
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2004 NISSAN QUEST. CONSUMER STATES SAFETY PROBLEM WITH THE POWER WINDOWS AND POWER DOORS *TGW THE CONSUMER STATED THE PASSENGER SIDE WINDOW WOULD NOT STAY CLOSED. WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, HE WAS INFORMED TO FIX THE PROBLEM IT WOULD REQUIRE REPLACING THE MOTOR, WHICH WOULD BE VERY EXPENSIVE. THE CONSUMER DECLINED THE REPAIR. LATER ON, THE WINDOW REVERTED BACK TO ITS PROPER CLOSING PROCEDURE AND OPERATED AS IT WAS DESIGNED. HOWEVER, THE DRIVER'S WINDOW WOULD NOT CLOSE AUTOMATICALLY AND THE CONSUMER WAS FORCED TO HOLD DOWN THE BUTTON MANUALLY. THE DOOR ON THE PASSENGER SIDE WOULD NOT CLOSE COMPLETELY. IT WOULD STOP ABOUT HALF WAY. THE CONSUMER HAD TO PHYSICALLY PUSH THE DOOR CLOSED WHICH LASTED FOR WEEKS. THEN, SUDDENLY THE DOOR BEGAN CLOSING CORRECTLY WITHOUT ANY ATTEMPT AT REPAIR. THE SLIDING DOOR ON THE DRIVER'S SIDE DIDN'T FUNCTION AS IT SHOULD. IT ALL STARTED WHEN THE CONSUMER'S GRANDSON WAS EXITING THE VEHICLE BY PUSHING THE OPEN BUTTON FROM THE INSIDE. AS HE WAS GETTING OUT, THE DOOR REVERSED ITSELF BEFORE IT OPENED COMPLETELY AND BEGAN CLOSING, HITTING HIM AND WOULDN'T STOP AS IT WAS SUPPOSED TO WHEN MEETING AN OBJECT. FORTUNATELY, HE WAS ONLY FRIGHTENED, BUT NOT INJURED. THE DOOR CONTINUED TO MALFUNCTION, SO THE CONSUMER NO LONGER USED IT ANYMORE. THE CONSUMER REFERENCED RECALL # 04V186000. HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL. *JB
NHTSA ODI #10460492
58,000 miles · Nov 12, 2009
Latches/locks/linkages
TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE POWER SLIDING DOOR WOULD OPEN WHILE THE VEHICLE WAS IN OPERATION. ALSO THE DOOR WOULD NOT FULLY CLOSE. THE MANUFACTURER WAS CONTACTED, BUT THEY WOULD NOT ASSUME RESPONSIBILITY FOR ANY REPAIRS MADE TO THE DOOR MECHANISM. HE WAS INELIGIBLE FOR A FREE REMEDY BECAUSE HIS VEHICLE IDENTI…
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TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE POWER SLIDING DOOR WOULD OPEN WHILE THE VEHICLE WAS IN OPERATION. ALSO THE DOOR WOULD NOT FULLY CLOSE. THE MANUFACTURER WAS CONTACTED, BUT THEY WOULD NOT ASSUME RESPONSIBILITY FOR ANY REPAIRS MADE TO THE DOOR MECHANISM. HE WAS INELIGIBLE FOR A FREE REMEDY BECAUSE HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL CAMPAIGN ID NUMBER: 04V186000(LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT WAS 63,000.
NHTSA ODI #10291945
Mileage unknown · Feb 19, 2009
Electrical SystemElectronic Stability Control (esc)Equipment
I BOUGHT A NISSAN QUEST 2004 VAN FROM BROAD STREET HONDA DEALER AT RICHMOND IT HAS SERIOUS DOOR PROBLEM WHICH WAS NOT LOCKING COMPLETELY AND IT IS OBVIOUSLY NOT SAVE FOR MY THREE CHILDREN. I TOOK THE VAN TO THEM AND THE DON'T WANT TO FIX THE PROBLEM EVEN IT IS UNDER THEIR WARRANTY FOR 3000 MILE OR THREE MONTHS EVEN I ALSO BOUGHT…
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I BOUGHT A NISSAN QUEST 2004 VAN FROM BROAD STREET HONDA DEALER AT RICHMOND IT HAS SERIOUS DOOR PROBLEM WHICH WAS NOT LOCKING COMPLETELY AND IT IS OBVIOUSLY NOT SAVE FOR MY THREE CHILDREN. I TOOK THE VAN TO THEM AND THE DON'T WANT TO FIX THE PROBLEM EVEN IT IS UNDER THEIR WARRANTY FOR 3000 MILE OR THREE MONTHS EVEN I ALSO BOUGHT FROM THEM AN EXTENDED WARRANTY BUT IT IS USELESS THEY SAID EVEN I PAID 14000 DOLLARS OF IT. THEY SIMPLY WANT ME TO GIVE THE CAR TO THEM BELLOW THE PRICE I BOUGHT FROM THEM. I BELIEVE IT IS FRAUD A CLEAR FRAUD. PLEASE HELP ME. *TR
NHTSA ODI #10259300
75,000 miles · Dec 17, 2008
Latches/locks/linkages
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING 50 MPH, THE SLIDING DOORS OPENED AUTOMATICALLY. THE ELECTRONIC CONTROL WOULD NOT CLOSE THE DOORS. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE WOULD HAVE TO BE REPAIRED AT THE OWNE…
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TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING 50 MPH, THE SLIDING DOORS OPENED AUTOMATICALLY. THE ELECTRONIC CONTROL WOULD NOT CLOSE THE DOORS. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE WOULD HAVE TO BE REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 75,000.
NHTSA ODI #10252094
42,102 miles · Jan 20, 2008
Latches/locks/linkages
PASSENGER SIDE SLIDING DOOR FAILS TO LATCH OR POPS OPEN WHEN DRIVING AND THE TEMPERATURE OUTSIDE IS BELOW 30 DEGREES FAHRENHEIT. THIS VEHICLE HAS BEEN TAKEN BACK TO THE DEALER AT LEAST 4 OR 5 TIMES SO FAR. THIS RENDERS THE VEHICLE INOPERATIVE UNTIL THE DOOR LATCHES SHUT. THIS IS ENDANGERING OUR CHILDREN WHO SIT IN CAR SEATS I…
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PASSENGER SIDE SLIDING DOOR FAILS TO LATCH OR POPS OPEN WHEN DRIVING AND THE TEMPERATURE OUTSIDE IS BELOW 30 DEGREES FAHRENHEIT. THIS VEHICLE HAS BEEN TAKEN BACK TO THE DEALER AT LEAST 4 OR 5 TIMES SO FAR. THIS RENDERS THE VEHICLE INOPERATIVE UNTIL THE DOOR LATCHES SHUT. THIS IS ENDANGERING OUR CHILDREN WHO SIT IN CAR SEATS IN THE SECOND ROW OF SEATS IN THE QUEST. *TR
NHTSA ODI #10215492
10,000 miles · Oct 17, 2007
Latches/locks/linkages
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS IN DRIVE, THE FRONT DRIVER AND PASSENGER DOORS WERE LOCKED. THE HANDLE WAS PULLED AND THE DOOR OPENED. THE DEALER STATED THAT THE FAILURE WAS NORMAL. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 57,000. *UPDATED 12/12/07 *BF THE CONSUMER STATED EVEN…
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TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS IN DRIVE, THE FRONT DRIVER AND PASSENGER DOORS WERE LOCKED. THE HANDLE WAS PULLED AND THE DOOR OPENED. THE DEALER STATED THAT THE FAILURE WAS NORMAL. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 57,000. *UPDATED 12/12/07 *BF THE CONSUMER STATED EVEN THOUGH THE DEALER TOLD HER IT WAS A NORMAL FEATURE, IT WAS CORRECTED ON THE 2006 AND 2007 MODELS. THE CONSUMER STATED ON THE NEWER MODELS, THE FRONT DOORS DO NOT OPEN WHEN LOCKED AND WHILE THE VEHICLE IS IN MOTION. UPDATED 12/12/07
NHTSA ODI #10206125
Mileage unknown · Aug 17, 2007
Latches/locks/linkagesInjury
SLIDING DOORS ON BOTH SIDES OF 2004 NISSAN QUEST HAVE AT TIMES [5], FAILED TO STAY OPEN,AND ATTEMPTED TO CRUSH PERSONS IN DOOR AREA. THERE IS APPARENTLY NO SAFETY FEATURE BUILT INTO SYSTEM. *JB
NHTSA ODI #10199978
37,000 miles · Jul 30, 2007
Electrical SystemLatches/locks/linkagesPower Train
I HAVE A 2004 NISSAN QUEST, WE HAVE EXPERIENCED NUMEROUS PROBLEMS INCLUDING THE POWER SLIDING DOOR OPENING AT 60MPH.(NISSAN PUT IN A RUBBER BUMPER ON THE DOOR) THE POWER DRIVERS WINDOW WONT GO BACK UP AFTER USING AUTO DOWN(NISSAN UNABLE TO FIND A PROBLEM) TRANSMISSION STARTS OFF IN 3RD GEAR FROM A STOP ALMOST CAUSING ACCIDENTS.(…
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I HAVE A 2004 NISSAN QUEST, WE HAVE EXPERIENCED NUMEROUS PROBLEMS INCLUDING THE POWER SLIDING DOOR OPENING AT 60MPH.(NISSAN PUT IN A RUBBER BUMPER ON THE DOOR) THE POWER DRIVERS WINDOW WONT GO BACK UP AFTER USING AUTO DOWN(NISSAN UNABLE TO FIND A PROBLEM) TRANSMISSION STARTS OFF IN 3RD GEAR FROM A STOP ALMOST CAUSING ACCIDENTS.(3RD TIME WE HAVE COMPLAINED AND HASN'T BEEN FIXED YET(NISSAN DOES NOT KNOW WHY IT IS HAPPENING). *TR
NHTSA ODI #10197902
Mileage unknown · Feb 26, 2007
Latches/locks/linkagesUnknown Or Other
THE MODEL OF THE VAN IS A NISSAN QUEST MODEL YEAR 2004. THE ONLY DOOR WITH A KEY LOCK IS THE DRIVER'S SIDE DOOR. WE HAVE A REMOTE LOCK/UNLOCK WHICH WAS PROVIDED WHEN THE CAR WAS NEW. THIS REMOTE IS NOT COVERED BY WARRANTY EVEN THOUGH IF DEFECTIVE WOULD PREVENT SOMEONE FROM ENTERING THE VEHICLE IF THE DRIVER'S SIDE LOCK IS FRO…
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THE MODEL OF THE VAN IS A NISSAN QUEST MODEL YEAR 2004. THE ONLY DOOR WITH A KEY LOCK IS THE DRIVER'S SIDE DOOR. WE HAVE A REMOTE LOCK/UNLOCK WHICH WAS PROVIDED WHEN THE CAR WAS NEW. THIS REMOTE IS NOT COVERED BY WARRANTY EVEN THOUGH IF DEFECTIVE WOULD PREVENT SOMEONE FROM ENTERING THE VEHICLE IF THE DRIVER'S SIDE LOCK IS FROZEN, DAMAGED OR INACCESSIBLE.*JB
NHTSA ODI #10183565
Official recalls
4Oct 17, 2005
ON CERTAIN MINI VANS EQUIPPED WITH A FOLDING THIRD ROW REAR SEAT, WHEN THE THIRD ROW SEAT IS RAISED FROM ITS STOWED POSITION, IT ENGAGES STRIKER BRACKETS, ONE ON EACH SIDE OF THE SEAT CUSHION. THE FOLD-AWAY STRIKER LOOP IS WELDED TO A MOUNTING BRACKET. THE STRIKER MAY BECOME DETACHED FROM ITS MOUNTING BRACKET DUE TO A BROKEN WELD AT THE POINT OF ATTACHMENT TO THE BRACKET.
Consequence & remedy
Consequence: IF THE THIRD ROW SEAT STRIKER WELD FAILS, THE STRIKER COULD SEPARATE FROM THE MOUNTING BRACKET. STRIKER SEPARATION COULD AFFECT THE RISK OF INJURY IN CERTAIN TYPES OF CRASHES.
Remedy: DEALERS WILL REPLACE THE THIRD ROW SEAT STRIKER BRACKETS FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 19, 2005. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261.
Oct 13, 2005
ON CERTAIN MINI VANS, THERE IS A SEAT ADJUSTMENT MECHANISM THAT CONTAINS EXPOSED MOVING COMPONENTS LOCATED AT THE REAR INSIDE EDGE OF THE SECOND ROW SEAT.
Consequence & remedy
Consequence: WHEN THE OPERATOR ATTEMPTS SEAT ADJUSTMENT, A FINGER MAY BE PINCHED IN THE MOVING SEAT ADJUSTMENT MECHANISM WHICH COULD CAUSE AN INJURY.
Remedy: ON EARLIER MODEL VEHICLES BUILT THROUGH JUNE 28, 2004, DEALERS WILL REPLACE THE INBOARD SECOND ROW SEAT ADJUSTMENT HANDLE, RIVET A PLASTIC REINFORCEMENT TO BACKSIDE OF THE EXISTING SEAT BACK COVER CARPETING, INSTALL TIE-DOWNS AND A FLANGE TO THE INBOARD SIDE SHIELD. ON VEHICLES PRODUCED FROM JUNE 29, 2004 THROUGH SEPTEMBER 26, 2005, DEALERS WILL RIVET A PLASTIC REINFORCEMENT TO THE BACKSIDE OF THE EXISTING SEAT BACK COVER CARPETING, INSTALL TIE-DOWNS AND A FLANGE ON THE INBOARD SIDE SHIELD. THE RECALL BEGAN ON DECEMBER 19, 2005. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261.
Apr 16, 2004
ON CERTAIN MINIVANS EQUIPPED WITH A POWER SLIDING DOOR(S), AT AN AMBIENT TEMPERATURE BELOW APPROXIMATELY 40 DEGREES FAHRENHEIT, THE ACTUATOR FOR THE POWER SLIDING DOOR(S) MAY EXPERIENCE BINDING DUE TO AN OUT-OF-SPECIFICATION CONDITION. IN ORDER TO OPEN, CLOSE OR REVERSE A POWER SLIDING DOOR, THE SHIFT SELECTOR LEVER MUST BE IN "PARK." IF THE ACTUATOR IS EXPERIENCING BINDING AND THE DRIVER SHIFTS THE VEHICLE OUT OF "PARK" WHILE A POWER SLIDING DOOR IS STILL CLOSING, THE DOOR LATCHES MAY NOT ENGAGE.
Consequence & remedy
Consequence: THIS CAN RESULT IN THE DOOR COMING OPEN UNEXPECTEDLY UPON RAPID ACCELERATION, AND AN OCCUPANT COULD FALL OUT OF THE DOOR AND BE INJURED.
Remedy: DEALERS WILL REPLACE THE ACTUATOR FOR THE POWER SLIDING DOOR(S). OWNER NOTIFICATION BEGAN ON JUNE 23, 2004. OWNERS SHOULD CONTACT NISSAN AT 1-800-647-7261.
Mar 1, 2004
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE ADVANCED AIR BAG REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE AIR BAG FOR THE FRONT PASSENGER SEAT IS TO BE TURNED OFF (SO THAT IT DOES NOT INFLATE) WHEN CERTAIN OCCUPANTS, SUCH AS SMALL CHILDREN, ARE IN THE FRONT SEAT.
Consequence & remedy
Consequence: THIS REDUCES THE RISK OF SUCH OCCUPANTS BEING UNJURED BY AN INFLATING AIR BAG IN A COLLISION.
Remedy: DEALERS WILL INSPECT THE FRONT PASSENGER SEAT CUSHION/SENSOR ASSEMBLY. IF THE SEAT CUSHION/SENSOR IS FOUND TO BE OPERATING IMPROPERLY, THE SEAT WILL BE REMOVED AND RECALIBRATED. OWNER NOTIFICATION BEGAN ON JUNE 23, 2004. OWNERS SHOULD CONTACT NISSAN AT 1-800-647-7261.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4PE08004 · Side Air Bag NON-DEPLOYMENT
Opened Jan 25, 2008 · Closed May 30, 2008
Status: closed (inferred from source dates) · Air Bags:side/window
THE SUBJECT VEHICLES ARE EQUIPPED WITH OPTIONAL SEAT-MOUNTED SIDE AIR BAGS.ALL VEHICLES ARE EQUIPPED WITH STANDARD FRONTAL AIR BAGS AND SIDE AIR CURTAINS.INSTALLATION OF THE INCORRECT SRS DIAGNOSIS SENSOR UNIT DOES NOT IMPAIR DEPLOYMENT OF THE FRONTAL AIR BAG AND SIDE AIR CURTAIN IN THE EVENT OF A CRASH.NO REPORTS OF NON-DEPLOYMENT OF THE SUBJECT SEAT-MOUNTED SIDE AIR BAGS HAVE BEEN RECEIVED BY THE MANUFACTURER OR BY NHTSA.THE WARRANTY REPORTS CITED ABOVE REPRESENT VEHICLE INSPECTIONS CONDUCTED UNDER THE SERVICE CAMPAIGN AND SENSOR REPLACEMENT WAS REQUIRED IN 32 OF THESE CASES.THE MANUFACTURER REPORTS A TOTAL OF 151 SENSOR UNITS SOLD AS REPLACEMENT PARTS FOR ALL PURPOSES.INVESTIGATION DISCLOSED A LOW INCIDENCE OF SENSOR REPLACEMENT REQUIRED UNDER THE SERVICE CAMPAIGN TO DATE.NO INCIDENTS OF REAL WORLD NON-DEPLOYMENT OF THE SUBJECT AIR BAGS WERE IDENTIFIED.THIS PRELIMINARY EVALUATION IS CLOSED.
EA05012 · Finger Pinch Point
Opened Aug 19, 2005 · Closed Oct 20, 2005
Status: closed (inferred from source dates) · Seats:mid/rear Assembly
THE SEAT ADJUSTMENT MECHANISM CONTAINS EXPOSED MOVING COMPONENTS, LOCATED AT THE REAR EDGE OF THE SECOND ROW SEAT.WHEN THE OPERATOR ATTEMPTS TO ADJUST THE SEAT, A FINGER MAY BE PINCHED IN THE MOVING SEAT ADJUSTMENT MECHANISM.NISSAN WILL CONDUCT A SAFETY RECALL ON AN EXPANDED SCOPE OF NISSAN QUEST VEHICLES.ON VEHICLES PRODUCED FROM MARCH 26, 2003 THROUGH SEPTEMBER 26, 2005, NISSAN WILL RIVET A PLASTIC REINFORCEMENT TO THE BACKSIDE OF THE EXISTING SEAT BACK COVER CARPETING, INSTALL THREE TIE-DOWNS AND INSTALL A FLANGE TO THE INBOARD SIDE SHIELD.ON VEHICLES PRODUCED FROM MARCH 26, 2003 THROUGH JUNE 28, 2004, IN ADDITION TO THE ABOVE CORRECTIVE ACTIONS, NISSAN WILL REPLACE THE INBOARD SECOND ROW SEAT ADJUSTMENT HANDLE WITH THE CURRENT PRODUCTION SEAT LEVER. NISSAN NORTH AMERICA, INC. WILL RECALL 109,437 MY 2004-2005 NISSAN QUEST VEHICLES PRODUCED FROM MARCH 26, 2003 THROUGH SEPTEMBER 26, 2005.ODI IS AWARE OF A TOTAL OF 11 COMPLAINTS, FIELD REPORTS AND WARRANTY CLAIMS REPORTING 11 FINGER INJURIES.THE RECALL IS IDENTIFIED BY NHTSA NUMBER 05V474.
PE05019 · Finger Pinch Point
Opened Apr 21, 2005 · Closed Aug 19, 2005
Status: closed (inferred from source dates) · Seats:mid/rear Assembly
ODI HAS RECEIVED FIVE REPORTS ALLEGING THAT THE CONSUMER WAS INJURED USING THE VEHICLE'S SECOND-ROW SEAT RELEASE LEVER TO FOLD THE SECOND ROW SEAT.NISSAN STATES, ...THE CUSTOMER OPERATION OF THE LEVER IN SOME CASES AND SUBSEQUENT ORIENTATION OF THEIR FINGERS IS DIFFERENT THAN EXPECTED.NISSAN ALSO REPORTED ADDITIONAL COMPLAINTS FOR A TOTAL OF 11 INJURIES.NISSAN MODIFIED THE LEVER FOR PRODUCTION TWICE.THE LATEST (SECOND MODIFICATION) DESIGN PROVIDES A LARGER SIZED HANDLE THAT CONTAINS A CUP INTO WHICH THE SEAT OCCUPANT CAN PLACE THEIR FINGERS TO OPERATE THE ADJUSTMENT LEVER.NISSAN REPORTS NO INJURIES ASSOCIATED WITH THE CUP DESIGN LEVER.BEGINNING JUNE 2004, NISSAN INITIATED A CUSTOMER SATISFACTION INITIATIVE THAT INCLUDED REPLACING THE ORIGINAL DESIGN HANDLE WITH THE FIRST MODIFICATION HANDLE (THIS IS NOT THE CUP DESIGN HANDLE MENTIONED ABOVE).THE INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA05-012) TO ALLOW FURTHER ANALYSIS OF THE ISSUE.
PE04027 · POWER-SLIDING Door Opening
Opened Mar 15, 2004 · Closed Jun 2, 2004
Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch; Structure:body:door
IN JANUARY 2004, NISSAN RECEIVED REPORTS OF POWER SLIDING DOORS COMING OPEN WHILE DRIVING.NISSAN DETERMINED THAT AT TEMPERATURES BELOW 40 DEGREE F, AN OUT-OF-SPEC DOOR ACTUATOR COULD BIND AND PREVENT THE DOOR LATCHES FROM FULLY ENGAGING.THIS CAN LEAD TO THE DOOR COMING OPEN UNEXPECTEDLY.NISSAN NOTIFIED NHTSA BY LETTER DATED APRIL 1, 2004, THAT IT IS CONDUCTING A SAFETY RECALL CAMPAIGN (NHTSA NO. 04V186) ON MY 2004 NISSAN QUEST VEHICLES WITH POWER-SLIDING DOORS PRODUCED FROM MARCH 26, 2003 TO DECEMBER 17, 2003.NISSAN MODIFIED THE ACUTATOR DOOR MOTOR ON VEHICLES BUILT AFTER DECEMBER 17, 2003 FOR REASONS NOT RELATED TO THE INADVERTENT DOOR OPENING ISSUE.NISSAN REPORTS THAT VEHICLES BUILT AFTER DECEMBER 17, 2003 ARE NOT SUBJECT TO THE FAILURE MODE THAT CAUSES INADVERTENT OPENING.ODI'S REVIEW OF THE ODI OWNER REPORTS WITH KNOWN BUILD DATES (7 OF 9 REPORTS, PLUS ONE REPORT RECEIVED PRIOR TO DEC 17 BUT WITH UNKNOWN BUILD DATE) INDICATES THAT COMPLAINT VEHICLES WERE MANUFACTURED BEFORE THE DOOR ACTUATOR IMPROVEMENT DATE (DEC 17).ALSO, NISSAN REPORTS NO COMPLAINT VEHICLES WITH BUILD DATES AFTER DECEMBER 17.NISSAN'S ACTION ADDRESSES THE CONCERNS OF ODI.THEREFORE, THIS INVESTIGATION IS CLOSED.
Additional source detail variants (2)
Latches/locks/linkages:doors:latch
IN JANUARY 2004, NISSAN RECEIVED REPORTS OF POWER SLIDING DOORS COMING OPEN WHILE DRIVING.NISSAN DETERMINED THAT AT TEMPERATURES BELOW 40 DEGREE F, AN OUT-OF-SPEC DOOR ACTUATOR COULD BIND AND PREVENT THE DOOR LATCHES FROM FULLY ENGAGING.THIS CAN LEAD TO THE DOOR COMING OPEN UNEXPECTEDLY.NISSAN NOTIFIED NHTSA BY LETTER DATED APRIL 1, 2004, THAT IT IS CONDUCTING A SAFETY RECALL CAMPAIGN (NHTSA NO. 04V186) ON MY 2004 NISSAN QUEST VEHICLES WITH POWER-SLIDING DOORS PRODUCED FROM MARCH 26, 2003 TO DECEMBER 17, 2003.NISSAN MODIFIED THE ACUTATOR DOOR MOTOR ON VEHICLES BUILT AFTER DECEMBER 17, 2003 FOR REASONS NOT RELATED TO THE INADVERTENT DOOR OPENING ISSUE.NISSAN REPORTS THAT VEHICLES BUILT AFTER DECEMBER 17, 2003 ARE NOT SUBJECT TO THE FAILURE MODE THAT CAUSES INADVERTENT OPENING.ODI'S REVIEW OF THE ODI OWNER REPORTS WITH KNOWN BUILD DATES (7 OF 9 REPORTS, PLUS ONE REPORT RECEIVED PRIOR TO DEC 17 BUT WITH UNKNOWN BUILD DATE) INDICATES THAT COMPLAINT VEHICLES WERE MANUFACTURED BEFORE THE DOOR ACTUATOR IMPROVEMENT DATE (DEC 17).ALSO, NISSAN REPORTS NO COMPLAINT VEHICLES WITH BUILD DATES AFTER DECEMBER 17.NISSAN'S ACTION ADDRESSES THE CONCERNS OF ODI.THEREFORE, THIS INVESTIGATION IS CLOSED.
Structure:body:door
IN JANUARY 2004, NISSAN RECEIVED REPORTS OF POWER SLIDING DOORS COMING OPEN WHILE DRIVING.NISSAN DETERMINED THAT AT TEMPERATURES BELOW 40 DEGREE F, AN OUT-OF-SPEC DOOR ACTUATOR COULD BIND AND PREVENT THE DOOR LATCHES FROM FULLY ENGAGING.THIS CAN LEAD TO THE DOOR COMING OPEN UNEXPECTEDLY.NISSAN NOTIFIED NHTSA BY LETTER DATED APRIL 1, 2004, THAT IT IS CONDUCTING A SAFETY RECALL CAMPAIGN (NHTSA NO. 04V186) ON MY 2004 NISSAN QUEST VEHICLES WITH POWER-SLIDING DOORS PRODUCED FROM MARCH 26, 2003 TO DECEMBER 17, 2003.NISSAN MODIFIED THE ACUTATOR DOOR MOTOR ON VEHICLES BUILT AFTER DECEMBER 17, 2003 FOR REASONS NOT RELATED TO THE INADVERTENT DOOR OPENING ISSUE.NISSAN REPORTS THAT VEHICLES BUILT AFTER DECEMBER 17, 2003 ARE NOT SUBJECT TO THE FAILURE MODE THAT CAUSES INADVERTENT OPENING.ODI'S REVIEW OF THE ODI OWNER REPORTS WITH KNOWN BUILD DATES (7 OF 9 REPORTS, PLUS ONE REPORT RECEIVED PRIOR TO DEC 17 BUT WITH UNKNOWN BUILD DATE) INDICATES THAT COMPLAINT VEHICLES WERE MANUFACTURED BEFORE THE DOOR ACTUATOR IMPROVEMENT DATE (DEC 17).ALSO, NISSAN REPORTS NO COMPLAINT VEHICLES WITH BUILD DATES AFTER DECEMBER 17.NISSAN'S ACTION ADDRESSES THE CONCERNS OF ODI.THEREFORE, THIS INVESTIGATION IS CLOSED.
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