2004 Nissan Quest

TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS PARKED FOR 45 MINUTES, IT SPONTANEOUSLY CAUGHT FIRE AND WAS COMPLETELY DESTROYED. AN INVESTIGATOR INSPECTED THE VEHICLE AND CONCLUDED THAT THE FIRE ORIGINATED IN THE ENGINE COMPARTMENT DUE TO A FAILURE OF THE POWER DISTRIBUTION BOX. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE INCIDENT. THE MANUFACTURER DENIED ANY RESPONSIBILITY FOR THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 11/17/08 *CN UPDATED 11/13/08. *JB

IN DECEMBER OF 2006 WE PURCHASED A 2004 NISSAN QUEST SE. THE FIRST YEAR WAS NOT ENTIRELY TROUBLE FREE, THE DRIVERS SEAT WOULD SELF ADJUST WHILE DRIVING. THE DEALER FIXED IT NO CHARGE. THE IN DECEMBER OF 07 THE TRANS WENT OUT, AGAIN THE DEALER COVERED IT AT NO CHARGE, GAVE US A LOANER AND WERE DONE WITHIN A WEEK. EXCEPT FOR THE INCONVENIENCE OF NOT HAVING OUR VAN WE WERE FINE UNTIL NOW!!! IN JUNE OF 08 WE WERE GOING FOR A SUNDAY DRIVE AND THE VAN JUST DIED IN THE MIDDLE OF THE STREET. NOTHING WOULD WORK NOTHING, NO POWER ANYWHERE. WE CALLED ROAD SIDE AND ALL THEY COULD DO WAS TOW US TO AL PIEMONTE NISSAN IN MELROSE PARK, IL. THE FOLLOWING MONDAY, THE DEALER CALLS AND TELLS US THE ECU IS BURNT OUT, AND HAS SOME CORROSION. IT'S COVERED UNDER WARRANTY SO NO NEED TO FAR RIGHT!!! A WEEK LATER WE FINALLY GET A LOANER, OK NOT TOO BAD. TWO MONTHS GO BY AND WE FINALLY HAVE WORD THAT WE HAVE A DATE WHEN THE PART WILL ARRIVE!!!!! THE PART GETS INSTALLED BUT THE VAN RUNS LIKE CRAP "OMG YOU MEAN THEY ACTUALLY TESTED IT"!!!! THEY NOW ARE REPLACING A CRACKED DISTRIBUTOR, GOD ONLY KNOWS HOW THAT HAPPENED!!!! THE DEALR DOES NOT CHARGE US FOR THAT, BUT THE VAN STILL RUNS LIKE CRAP SO NOW THEY HAVE TO REPLACE THREE OF THE 6 COILS AND WELL WE HAD TO PAY OVER $800 BUCKS FOR THAT. TOTALLY NOT EXPECTING THAT WE HAD TO CHARGE IT, PUTTING US IN THE HOLE EVEN DEEPER. YOU KNOW WE HAVEN'T SPENT ALOT OF $ ON THIS CAR BUT FOR A 4 YEAR OLD CAR IT SURE HAS HAD ALOT OF MAJOR COMPONENTS REPLACED. THE THE FREAKING DEALER DOESN'T TEST THE CAR, SO WE LEAVE AND THE REMOTES, DOORS, SUNROOF, WINDOWS DON'T WORK. THE CENTER COUNSIL IS FALLING APART AND THEY DIDN'T EVEN CLEAN THE '!@#$% CAR. I TAKE IT BACK, RIP THE MANAGER A NEW ONE, HE GIVES ME A LOANER AGAIN AND I'M BACK THE NEXT DAY TO PICK UP MY VAN, NOW THEY CLEAN IT. IT'S BEEN A FEW WEEKS NOW AND THE VAN IS FINE BUT I OFTEN THINK WHAT WOULD HAVE HAPPENED IF IT BROKE DOWN IN THE MIDDLE OF THE INTERSTATE!!!!! *TR

WAS TOLD ON 6/28/08 THAT MY QUEST NEEDED A NEW "BRAIN" FOR THE COMPUTER AND THIS IS WHAT WAS CAUSING THE VEHICLE TO NOT GO OUT OF SECOND GEAR. WE ARE STILL WAITING ON THE PART AND NISSAN USA HAS NO ANSWERS FOR WHEN THE PART WILL BE IN. THEY HAVE REFUSED US A RENTAL BECAUSE IT IS NOT THEIR POLICY BECAUSE THE 5/60 WARRANTY IS OUT, BUT THE PART TO THE ENGINE IS UNDER WARRANTY. THE CAR IS UNSAFE TO DRIVE - THE TRANSMISSION OFTEN SLIPS AS WELL AS PROVIDES NO ACCELERATION MOST OF THE TIME. *TR

I HAVE A 2004 NISSAN QUEST S. IN NOVEMBER 2007 I CALLED THE DEALERSHIP TO COMPLAIN THAT EVERY TIME I START MY VAN IT BLOWS OUT WHITE SMOKE. I HAD ABOUT 58,000 MILES. I BOUGHT THE VAN USED FROM A NISSAN DEALERSHIP. I WAS NEVER INFORMED THAT THE WARRANTY WAS EXTENDED TO 60,000 MILES. THE MECHANICS ADVISED ME TO PUT IN SOME NO SMOKE/ NO LEAK INTO THE OIL AND I SHOULD BE FINE. SO, BECAUSE THESE ARE PROFESSIONALS, I LISTEN. THE PROBLEM PERSISTED SO I CALLED NISSAN CONSUMER AFFAIRS DEPARTMENT. THEY ADVISED ME TO TAKE IT TO THE DEALERSHIP TO BE DIAGNOSED. I NOW HAD 61,000 MILES. I TOOK IN MY VAN AND THEY KEPT IT ALL DAY. THEY CALLED TO SAY THEY NEEDED EVERY RECEIPT OF OIL CHANGES, TO PROVE I KEPT UP THE MAINTENANCE. THEY SAID I HAVE A SLUDGED MOTOR AND NEED A NEW ENGINE. NISSAN WILL NOT HELP ME BECAUSE THERE IS NO RECORD OF ME CALLING BEFORE MY WARRANTY WAS UP AND THEY SAID IT WAS LACK OF MAINTENANCE, NOT COVERED. EVEN THOUGH I GAVE A YEARS WORTH OF OIL CHANGE RECEIPTS. ALSO, THEY NEVER ACTUALLY RAN A DIAGNOSIS TEST ON MY VAN. THEY JUST USED THEIR EXPERTISE, AND EXPERIENCE TO COME UP WITH A SLUDGED MOTOR. LATER MY VAN STARTS VIBRATING QUITE BADLY WHEN BRAKES ARE APPLIED, SO I TAKE IT TO A MECHANIC WHO SAYS I HAVE A MISFIRE, AND A BLOWN HEAD GASKET. (THEY ALSO SAY THIS COULD HAVE CAUSED THE SLUDGED MOTOR). I REPLACE THE SPARK PLUG 250.00 LATER. I CALL NISSAN AGAIN AND SAY WHAT I HAVE BEEN OLD ONLY TO BE TOLD IT STILL WOULD NOT BE COVERED, THAT I NEED A NEW ENGINE. THAT IT ISN'T THEIR RESPONSIBILITY TO MAKE SURE THE VAN WAS KEPT UP BEFORE I BOUGHT IT. I FEEL THAT IF I BUY A CERTIFIED PREOWNED VEHICLE I SHOULD NOT HAVE TO WORRY ABOUT PUTTING IN A NEW ENGINE. THEY SAID IF I DIDN'T LIKE THEIR SERVICE I SHOULD CONTACT THE BBB. I FEEL THIS IS UNETHICAL, AND POOR CUSTOMER SERVICE. THEY WILL NOT HELP WITH ANYTHING AND MEANWHILE, I AM STILL MAKING PAYMENT ON THIS VAN. THEY QUOTED ME 5,000.00 FOE A USED MOTOR AND IT WOULD ONLY HAVE A 90 DAY WARRANTY. *TR

TL*THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING WHILE HAVING THE TIRES ROTATED. THE MECHANIC WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE COMPUTER MALFUNCTIONED. THE DEALER REPLACED THE COMPUTER, BUT THE VEHICLE WOULD NOT START. IN ADDITION, THE FUEL SYSTEM DAMAGED THREE CATALYTIC CONVERTERS. THE DEALER TOOK THE ENGINE APART AND PUT IT BACK TOGETHER, HOWEVER THE VEHICLE WOULD NOT START. THE CURRENT AND FAILURE MILEAGES WERE 64,000. UPDATED 11/06/07.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. AFTERWARDS, THE ENGINE WOULD NOT RESTART, AND THE VEHICLE WAS TOWED TO THE DEALER. INITIALLY, THE DEALER DETERMINED THE BATTERY NEEDED TO BE REPLACED, BUT THE PROBLEM PERSISTED. THE DEALER LATER DETERMINED THE THROTTLE BODY NEEDED TO BE REPLACED. AFTER THE REPLACEMENT, THE STALLING CONTINUED, AND THE VEHICLE WAS TAKEN TO THE DEALER TO AWAIT INSTALLATION OF A DATA RECORDER TO RECORD ANY TYPE OF FAILURE WITHIN THE VEHICLE. THE MANUFACTURER WAS ALERTED.

I PURCHASED A CERTIFIED PRE-OWED NISSAN QUEST 2004 10/25/06 FROM PORTER NISSAN 600 OGLETOWN ROAD,NEWARK DE. ON 10/26/06 I DROVE THE CAR TO NEW YORK TO SEE MY DAUGHTER AND I BECAME VERY SICK. I HAD HEADACHE, NAUSEA AND FELT ILL WHILE I DROVE THE CAR. I GOT IN THE CAR RETURN BACK TO DELAWARE, THE MORE I DROVE THE CAR THE SICKER I BECAME, HEADACHE ,NAUSEA,DIZZINESS, I HAD TO PULL OVER 3 TIMES PRIOR TO ARRIVING TO DE. I REALIZED THAT THE CAR WAS MAKING ME ILL AND CONTINUE MY JOURNEY TO RETURN THE CAR TO THE DEALER 10/27/06 APPROX 9-10 AM. I ALSO INFORMED THE DEALER THAT THE REAR FLOOR RUGS CONTINUE TO BE WET! THEN I PROCEEDED TO EMERGENCY ROOM FOR TREATMENT. LATER PORTER NISSAN FOUND A CRACK IN EXHAUST SYSTEM AND THE FUMES MADE ME SICK. I COULD HAVE DIED OR HURT SOME ON THE ROAD. I BELIEVE THAT BUYING A CERTIFIED CAR SHOULD PREVENT A CONSUMER FROM BUY A LEMON. I AFRAID TO DRIVE THE CAR AGAIN, MY HEADACHE COME AND GOES. JUST THE THOUGHT OF GETTING THAT CAR MAKE FEEL ILL. PORTER NISSAN IS TRYING TO MAKE ME TAKE THAT CAR BACK. AND I TRULY DON'T FEEL SAFE IN THE CAR. HOW EVER I DO WANT ANOTHER NISSAN QUEST BECAUSE I AM MINI-VAN DRIVER AND IT IS THE CAR THAT I WANTED. BUT I DON'T WANT TO DIE TRYING TO FIND OUT IF THE CAR IS SAFE. I DRIVE 1 HOUR TO WORK AND I AM LONG DISTANCE DRIVER , I SPEND MORE HOURS IN MY CAR THAN I DO AT HOME. A CERTIFIED PRE-OWED IS SUPPOSE TO BE SAFE!!!!!!!!! HELP ME PLEASE I HAVE A APPOINT WITH PORTER NISSAN APPROX 5-6PM 10/30/06 TRY TO CONTACT ME. HIGHLY CONCERN

DT: THE BRAKES HEAT UP AND THE ROTORS WARP. THE STEERING WHEEL WOULD START SHAKING WHEN THE CONSUMER APPLIED THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AT THAT POINT. THE CONSUMER STATED IT HAPPENED EVERY 4000 MILES SINCE SHE HAS HAD THE VEHICLE. IT FIRST HAPPENED IN MARCH OF 2004. THE DEALERSHIP IS TELLING THE CONSUMER THAT THE BRAKES ARE HEATING UP. THE ROTORS HAVE BEEN RESURFACED THREE TIMES. THEY ORDERED NEW ROTORS AND THEY HAVE BEEN ON FOR APPROXIMATELY 3 MONTHS AND THE STEERING WHEEL IS SHAKING AGAIN. SHE HAS ALSO GONE THROUGH TWO FUEL INJECTORS. SHE WAS TOLD THAT SHE IS PUTTING LOW GRADE FUEL INTO THE VEHICLE. *JB OTHER ISSUES: THE PASSENGER SIDE AUTO DOOR WOULD RATTLE WHEN THE VEHICLE WAS IN MOTION, ABNORMAL SHIFTING, ENGINE LIGHT HAD COME ON, REAR WIPER HAD BROKEN, STEERING WHEEL WOULD SHAKE DUE TO THE BRAKES, THE FRONT LEFT SEAT BACK WAS LOOSE DUE TO POOR FIT, MOUDING ON THE REAR OF THE DRIVER'S SEAT WAS COMING OFF, THE FUEL GAUGE WAS STUCK ON EMPTY AFTER TWO FILL UPS. *SC