2004 Nissan Quest

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. AFTERWARDS, THE ENGINE WOULD NOT RESTART, AND THE VEHICLE WAS TOWED TO THE DEALER. INITIALLY, THE DEALER DETERMINED THE BATTERY NEEDED TO BE REPLACED, BUT THE PROBLEM PERSISTED. THE DEALER LATER DETERMINED THE THROTTLE BODY NEEDED TO BE REPLACED. AFTER THE REPLACEMENT, THE STALLING CONTINUED, AND THE VEHICLE WAS TAKEN TO THE DEALER TO AWAIT INSTALLATION OF A DATA RECORDER TO RECORD ANY TYPE OF FAILURE WITHIN THE VEHICLE. THE MANUFACTURER WAS ALERTED.

DT*: THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THE AIRBAG WARNING LIGHT REMAINED ILLUMINATED AFTER AN OCCUPANT WHO WEIGHED 115 POUNDS SAT IN THE SEAT. THE FRONT PASSENGER AIR BAG WOULD NOT DEPLOY IN THE EVENT OF A CRASH WHEN THE AIR BAG LIGHT WAS ILLUMINATED. ON ANOTHER OCCASION, AN OCCUPANT WHO WEIGHED 150 POUNDS SAT IN THE PASSENGER SEAT, AND THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC, AND DID NOT PROVIDE ANY ERROR CODES. THE DEALER AND CONTACT ENCOUNTERED A NHTSA RECALL #04V103000, REGARDING THE AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE. THE DEALER DETERMINED THE VEHICLE WAS NOT INVOLVED IN THE RECALL DUE TO THE VIN. ALSO, THE FUEL GAUGE ON THE INSTRUMENT PANEL, DID NOT DISPLAY THE CORRECT AMOUNT OF FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE FUEL TANK, FUEL PUMP, BUT THE PROBLEM RECURRED. THE MANUFACTURER WAS NOT CONTACTED.

IT IS IN THE SHOP RIGHT NOW FOR ISSUES WITH HANDLING, THE LIFTGATE ARM COMING OUT OF THE DOOR, ABS, SLIP, TRACTION LIGHTS ARE ON ALL THE TIME, CRUISE CONTROL IS INOPERABLE, REAR WIPER ASSEMBLY HAS BROKEN FOR THE SECOND TIME, FRONT WASHER FLUID IS NOT WORKING. MOST NOTABLY ARE THE ISSUES WITH THE LIFTGATE AND HANDLING. WE TOOK THE VEHICLE INTO THE DEALER SEVERAL MONTHS AGO FOR BOTH ISSUES. OUR LIFTGATE WOULD NEVER OPEN ON THE FIRST TRY. THEY CHECKED INTO IT AND KEPT THE VEHICLE FOR SEVERAL DAYS. WE WERE GIVEN A RENTAL AND TOLD THEY WOULD PAY FOR IT AND IN THE END THEY CHARGED OUR CREDIT CARD FOR IT. THEY HAD A TECH FROM NISSAN FLY OUT TO LOOK AT IT. THEY INFORMED US THAT THEY WERE WAITING ON PARTS. WE PICKED UP THE VEHICLE AND NEVER HEARD FROM THEM AGAIN. THE OTHER DAY I WENT OUT TO OPEN THE DOOR. IT HAD PULLED THE MOLDING LOOSE AND I COULD SEE METAL SHAVINGS AT THE END OF THE STRUT. WE HAVE HAD IT IN WITH COMPLAINTS ABOUT THE HANDLING BEFORE. WE SUSPECTED THAT THE ROTORS WERE TO BLAME. EVERY TIME WE BROUGHT THIS UP WE WERE TOLD THAT WASN'T THE CASE. WE WERE TOLD TO REPLACE THE BRAKES TO SOLVE THE ISSUE. WE THEN REPLACED ALL FOUR TIRES. NOTHING HAS SOLVED THE PROBLEM. WHEN DRIVING ON THE HIGHWAY THE STEERING WHEEL SHAKES AND THE VEHICLE SHUDDERS WHEN THE BRAKES ARE APPLIED. IT HAS BEEN DOING THIS SINCE APPROXIMATELY 15,000 MILES. THE AC BLOW HOT IF YOU SIT FOR MORE THAN A FEW MINUTES WITH THE ENGINE RUNNING. IF YOU REV THE ENGINE, IT JUST BLOWS HOTTER. YOU HAVE TO DRIVE AROUND FOR SEVERAL MINUTES TO GET THE AC TO BLOW COLD AGAIN. WE ARE LESS THAN HAPPY WITH NISSAN'S CUSTOMER SERVICE. WE HAVE CALLED THEM SEVERAL TIMES AND EMAILED AND HAVE HAD NO RESOLUTION ON ANY COMPLAINT. WE HAVE BEEN TOLD BY THEM THAT A REP WILL CALL US AND IT HAS NEVER HAPPENED. *JB

2004 NISSAN QUEST SE WITH A MANUFACTURE DATE OF 03/29/04 JUST SPENT 30 TOTAL DAYS IN THE DEALER'S SHOP WHILE CERTIFIED NISSAN SERVICE PERSONNEL AND THE NISSAN TECH SUPPORT PEOPLE WORKED TO IDENTIFY THE CAUSE AND CORRECT RATTLING SLIDING DOORS THAT OPENED WHILE THE VEHICLE WAS OPERATING AT 45 MPH WITHOUT WARNING: DOORS THAT OPEN AND CLOSE CONTINUOUSLY WHILE PARKED UNTIL THE BATTERY IS DEAD; AND DOORS THAT ONCE THEY GET TO FULL OPEN STATUS BEGIN TO CLOSE WITHOUT WARNING AND ARE UNSTOPPABLE. I USE THREE CAR SEATS IN MY VAN AND DOORS THAT OPEN WHILE IN MOTION ARE VERY FRIGHTENING TO EVERYONE BUT SLIDING DOORS THAT SHUT WHILE LITTLE PEOPLE ARE CLIMBING IN AND OUT WITH NOT WAY TO STOP THEM IS MORE OF A LIFE SAFETY ISSUE. I WAS TOLD MY VEHICLE WAS NOT PART OF THE DOOR RECALL 04V186000 BECAUSE IT WAS MANUFACTURED AFTER THEY CORRECTED THE PROBLEM.??? I WILL UPDATE WHEN PROBLEM IS CORRECTED. *NM

MY NISSAN QUEST HAS BEEN PLAGUED WITH ELECTRICAL PROBLEMS FROM DAY ONE. THE WINDOWS GO DOWN COMPLETELY ON THEIR OWN WITH VEHICLE TURNED OFF. THE PASSENGER SLIDING DOOR OPENS RANDOMLY ON ITS OWN. THE TIRE ALARM GOES OFF WHEN TIRE PRESSURE IS FINE. AIR VENTS FLY OFF AND LIGHTS FALL OUT OF THE CEILING. MOST TROUBLING IS THE AUTOMATIC SIDE SLIDING DOOR. OWNER'S MANUAL STATED ON PAGE 3-8 THE DOOR WILL REVERSE DIRECTION IMMEDIATELY DURING POWER OPEN OR CLOSE, A WARNING CHIME WILL SOUND AND THE DOOR WILL REVERSE DIRECTION AND RETURN TO THE FULL OPEN OR FULL CLOSE POSITION. THE DOOR DOES NOT OPERATE THIS WAY, THE DOOR WILL NOT STOP WHEN IT ENCOUNTERS AN OBJECT IT WILL CONTINUE TO PUSH THE OBJECT IN ITS WAY. MY HUSBAND AND I HAVE BOTH BEEN CAUGHT BY THE DOOR. IT HAS KNOCKED SMALL CHILDREN TO THE GROUND. I HAVE COMPLAINED TO NISSAN , AND THEY INSISTED THAT THIS WAS THE WAY THE DOOR WERE SUPPOSED TO OPERATE. THE AUTOMATIC CLOSE BUTTON IS RIGHT AT THE LEVEL A SMALL CHILD WOULD PUT HIS HAND TO ENTER THE VEHICLE AND COULD BE EASILY ACTIVATED. NISSAN SAYS THE DOOR IS DESIGNED TO REVERSE WITHIN THE LAST COUPLE INCHES EVEN THOUGH THIS IS CONTRADICTORY TO ITS MANUAL. PLEASE HELP BEFORE A CHILD IS SERIOUSLY INJURED. *AK

I WANTED TO NOTIFY YOU OF THE DEFECT IN THE POWER DOOR MECHANISM OF THE 2004 NISSAN QUEST SL. MY VIN NUMBER IS [XXX]. I HAVE TAKEN IT TO PORTER NISSAN DEALERSHIP IN NEWARK, DE TO BE FIXED ON AT LEAST THREE DIFFERENT OCCASIONS SINCE IT WAS PURCHASED AND IT STILL MALFUNCTIONS. I HAVE ALSO RAISED CONCERNS ABOUT THE SAFETY OF THIS MECHANISM WITH THE DEALER ON MANY OCCASIONS. I BELIEVE THE DEFECT IS 2 FOLD. 1. INCONSISTENT CLOSING: WHEN A BUTTON IS PUSHED TO CLOSE THE DOOR, IT DOES NOT ALWAYS CLOSE. IT GOES TO ABOUT 6 INCHES FROM CLOSURE AND THEN BACKS OPEN. THIS GETS TO BE VERY FRUSTRATING. 2. MORE DANGEROUS IS THE FACT THAT THE SENSOR DOES NOT WORK PROPERLY WHEN THE BUTTON IS ACCIDENTALLY PUSHED AND SOMEONE IS IN THE WAY. THE DOOR PROCEEDS TO CLOSE DESPITE AN OBSTRUCTION AND REQUIRES TREMENDOUS FORCE TO OPEN AGAIN. BOTH MY HUSBAND AND I HAVE BEEN CAUGHT IN THE DOOR. LAST WEEK MY HUSBAND HURT HIS BACK TRYING TO FORCE OPEN THE CLOSING POWER DOOR. THIS PROBLEM HAS EXISTED SINCE WE PURCHASED THE VEHICLE AND I BELIEVE THAT IT IS A SERIOUS SAFETY CONCERN. MOST IMPORTANTLY, I AM WORRIED THAT IT CAN HURT ONE OF MY CHILDREN WHO WON'T BE ABLE TO PUSH IT OPEN WITH FORCE. I AM WRITING THIS IN HOPES THAT THIS GETS ADDRESSED QUICKLY. I HAVE TRIED CALLING NISSAN AND THEIR MESSAGE SIMPLY SAYS THAT THEY ARE TOO BUSY AND TO CALL BACK LATER. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DT: THE CONSUMER NOTICED WHEN THE DOORS WERE SHUT, THE LIGHTS ILLUMINATED AS IF THE DOOR WERE OPEN. THE VEHICLE WAS TAKEN TO THE DEALER, AND THEY REPORTED IT WAS FIXED. THE PROBLEM RETURNED WHEN CONSUMER DROVE THE VEHICLE HOME THAT DAY. THERE WAS A PROBLEM WITH THE HATCHBACK DOOR LOCK. WHEN CLOSING THE DOOR, THE CONSUMER HAD TO BANG IT HARD TO GET IT CLOSED. THE SLIDING DOOR WAS HAVING PROBLEMS AS WELL, IT MUST BE SLAMMED IN ORDER TO CLOSE IT. THE DEALERSHIP HAS ATTEMPTED TO FIX THE PROBLEMS WITH THE DOORS. THE TIRE PROBLEMS BEGAN ABOUT 2 WEEKS AFTER THE PURCHASE OF THE VEHICLE. TIRE LIGHTS ARE COMING ON, INDICATING THAT THE TIRES ARE LOOSING AIR. OWNER ADVISES THAT ONE TIME THE TIRE LIGHT WOULD COME ON ABOUT EVERY BLOCK. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AFTER THIS. THE TIRE HAD A NAIL IN IT. THERE IS ALSO PROBLEMS WITH THE TRANSMISSION. WHEN SHIFTING FROM PARK TO DRIVE, IT IS VERY DIFFICULT TO SHIFT. OWNER RECEIVED A RECALL LETTER ABOUT THIS LAST YEAR AND IN JANUARY OF 2005. THE RECALL NUMBER IS NOT AVAILABLE. THE DEALERSHIP STATES THAT THIS RECALL IS CLOSED. THE DEALERSHIP WON'T LOOK ANY FURTHER INTO THE TRANSMISSION. THERE IS A PROBLEM WITH THE FRONT PASSENGER SEAT, YOU COULD SEE THE METAL IN THE SEAT. THE RADIO HAS BEEN REPLACED THREE TIMES. IT IS NOW NEEDING TO BE REPLACED AGAIN. THE CAR HAS A BAD SMELL, LIKE ROTTEN EGGS. THE SMELL IS COMING FROM ENGINE. DEALERSHIP REPORTS IT IS COMING FROM A COMPUTER CHIP AND IT STILL SMELLED AFTER REPLACEMENT. THE SAME SMELL RETURNED AND THEN THE OWNER RETURNED THE CAR TO THE DEALERSHIP, THEY KEPT IT FOR TWO MONTHS. THE DEALERSHIP REPLACED THE CATALYTIC CONVERTER. THE OWNER ADVISES THAT THERE IS STILL A BAD SMELL. THE DEALERSHIP REPORTED THE SMELL MUST BE SULFURIC ACID. THE OWNER WENT TO THE DOCTOR IN REGARDS TO THE BAD CHEMICAL SMELL THAT BURNS. THE VEHICLE HAD PROBLEMS WITH THE BATTERY. OWNER PAID FOR CAR RENTAL. *JB THE DRIVERS SEAT MOVED WHEN THE CONSUMER APPLIED THE BRAKES.*JB