2004 Nissan Quest

TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT WAS STANDING OUTSIDE OF THE PASSENGER SIDE AUTOMATED SLIDING DOOR PLACING A CHILD SEAT IN THE VEHICLE WHEN HER CHILD DEPRESSED THE CLOSE DOOR BUTTON. THE AUTOMATED SLIDING DOOR CLOSED WITHOUT DETECTING THE CONTACT WAS IN THE PATH OF THE DOOR. THE CONTACT SUSTAINED SCRATCHES AND BRUISES TO HER LEFT LEG. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS AND WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

MY 2004 NISSAN QUEST BEGAN SHUTTING DOWN WHILE DRIVING, EVEN AT SIGNIFICANT HIGHWAY SPEEDS, REQUIRING THE VEHICLE TO BE PULLED OVER AND RESTARTED. VEHICLE HAS 69,923 MILES AT THE TIME IT WAS DIAGNOSED WITH A CORRODED ENGINE CONTROL MODULE THAT NEEDED TO BE REPLACED. I NOW UNDERSTAND THIS IS A COMMON PROBLEM THAT SEEMS TO BE MORE OF A DESIGN FLAW THAN AN "ENVIRONMENTAL FACTOR" AS NISSAN CALLS IT. THIS VEHICLE HAS BEEN WELL MAINTAINED. I DID NOT EXPECT A $1,500.00 REPAIR BILL NOR DID I EXPECT SUCH A COMPROMISE TO MY FAMILIES SAFETY WHILE DRIVING ON THE HIGHWAY. IT JUST SHUTS DOWN WITHOUT WARNING, NO POWER, NO ABILITY TO CONTROL THE VEHICLE!!! I WAS LUCKY. *TR

WARNING LIGHTS "SLIP", "TCS OFF" AND "SERVICE ENGINE SOON" WOULD INTERMITTENTLY REMAIN ON WELL PAST IGNITION -- USUALLY AFTER THE ENGINE HAD STRUGGLED TO START. DASHBOARD "TCS ON" SWITCH DID NOTHING TO REMEDY THIS. SOMETIMES, EVEN WHEN THE VAN WAS BEING DRIVEN AT 25 TO 55MPH, THESE LIGHTS WOULD SUDDENLY POP ON AND THE ENGINE WOULD STALL OUT, DEPRIVING ME OF MOST OF MY STEERING AND BRAKING CAPABILITIES WITH TRAFFIC RIGHT BEHIND ME. IN MY AREA, THE MAIN HIGHWAY IS HEAVILY TRAVELED, FULL OF CURVES AND OFTEN NARROWS TO 2 LANES WITH VERY LIMITED SHOULDERS. THE ENGINE DYING UNEXPECTEDLY ON THIS ROAD IS A SAFETY HAZARD NOT ONLY TO EVERYONE IN MY VEHICLE BUT TO ONCOMING TRAFFIC AS WELL. I AM FREQUENTLY FOLLOWED BY FULLY-LOADED LOGGING TRUCKS AND SEMIS, WHOSE DRIVERS WOULD FIND IT EXTREMELY DIFFICULT (IF NOT IMPOSSIBLE) TO AVOID HITTING ME, ESPECIALLY IF I WERE IN A SPOT WHERE I COULD NOT COAST ALL THE WAY OFF THE ROAD. AFTER READING NUMEROUS ONLINE COMPLAINTS OF OTHERS HAVING THE SAME ENGINE PROBLEM, I WROTE TO NISSAN REPORTING THE DANGER, SUGGESTING A RECALL. (FILE #7197243) THEY REFUSED TO COVER REPAIR BECAUSE MY WARRANTY HAD EXPIRED. TOLD ME TO TAKE MY QUEST TO A DEALERSHIP, WHO WANTED $104 JUST TO HOOK UP THEIR DIAGNOSTIC EQUIPMENT, PLUS THE ACTUAL REPAIR COSTS. THE PROBLEM -- A FAULTY CAMSHAFT SENSOR -- WAS SUBSEQUENTLY FIXED BY A LOCAL SHOP. THE MECHANIC THERE TOLD ME THAT THE MECHANICS' "CRYSTAL BALL" HOTLINE WAS REPORTING FREQUENT FAILURES OF THIS COMPONENT -- IN ADDITION TO A TSB NISSAN PUT OUT ON THE PROBLEM. (SO, THEY ARE AWARE!) GIVEN THE IMPORTANCE OF THIS SENSOR FOR SAFE OPERATION OF THEIR ENGINES, SHOULDN'T THE COMPANY ADDRESS THE HIGH FAILURE RATE OF THE ONES INSTALLED IN THEIR VEHICLES, REGARDLESS OF MILEAGE? I HOPE YOU WILL LOOK INTO THIS BEFORE LIVES ARE LOST AS A RESULT OF NISSAN'S REFUSAL TO ACKNOWLEDGE AND DEAL WITH THIS SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO LOSE POWER AS SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY DIAGNOSED THAT THE ELECTRICAL SYSTEM WAS COMPLETELY BURNED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 90,000.

THE CAR HAD BEEN EXHIBITNG VARIOUS LIGHT WARNINGS. THE CAR WAS CHECKED AND THE LIGHT INDICATORS WERE NOT CORRECT. NO PROBLEMS WERE EVIDENT. I PARKED THE CAR IN FRONT OF MY HOME. TWO HOURS AFTER PARING THE CAR IT BEGAN TO SMOKE. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS PUT OUT. THE HARNESS BURNED DUE TO AN ELECTRICAL MALFUNCTION THAT IS NOT CONSIDERED WEAR AND TEAR. IT IS DUE TO A DESIGN OR MANUFACTURE THAT PUT ME AND MY PROPERTY IN POTENTIAL HARMS WAY. THIS REPORT IS FILED IN AN EFFORT TO PROTECT OTHER NISSAN OWNERS AND TO ALERT THE COMPANY OF A DESIGN FLAW,

I OWNED A NISSAN QUEST 2004 3.5 SL THAT HAS 66,556 MILES, I WAS VERY HAPPY WITH THIS CAR UNTIL LAST SEPTEMBER, WHEN OUT OF THE BLUE MY NISSAN WILL BRAKE DOWN IN THE MIDDLE OF THE BELTWAY OR STALL IF I STOPPED AT A RED LIGHT OR STOP SIGN, THE ENGINE WILL DIE COMPLETELY WITH NO WARNING SIGNS, I TOOK THIS CAR TO THE DEALER PASSPORT NISSAN OF ALEXANDRIA VA FOR THE 3RD TIME YESTERDAY BECAUSE MY VAN KEEP STALLING ANY TIME I DRIVE UNDER 5MPH OR BRAKE TO A STOP. THIS AFTER I WAS TOLD FOR 2ND TIME THAT THEY FIXED THE PROBLEM IN A MESSAGE THEY LEFT ME SAYING 'WE WERE ABLE TO DUPLICATE THE PROBLEM AND FIXED, WE HAD TO RE-PROGRAM THE ENGINE IDLE, THAT IS FIXED WE DROVE IT MANY TIMES TODAY AND DEFINITELY IS FIXED'. BUT WHEN I DROVE IT BACK THE NEXT MORNING TAKING MY KIDS TO SCHOOL MY NISSAN KEPT STALLING AND GOT WORSE BECAUSE NOW THE ACCELERATOR IS SHAKING THE CAR WHENEVER I NEED TO SPEED UP. FRUSTRATED AGAIN I CALLED THE TECHNICIAN TO LET HIM KNOW WHAT HAPPENED AND HE TOLD ME THIS'THERE IS NOTHING ELSE WE CAN DO, WE CAN'T FIX THE PROBLEM, AND MY ADVISE TO YOU IS TO BUY ANOTHER CAR!!' I ALSO GOT A NOTE FROM THE SAME TECHNICIAN SAYING THIS 'NO DTC'S, WE ARE UNABLE TO DUPLOC CUSTOMER'S STALLING ISSUE. RECOMMEND TRYING ANOTHER NISSAN DEALER FOR 2ND OPINION'. MY HUSBAND ASKED THEM, WHY IN LESS THAN 24HRS THEIR MESSAGE HAD CHANGED FROM FIXED TO THIS? THEY HAVE NO ANSWERS TO THIS QUESTIONS AND SINCE IS NOT SAFE TO DRIVE I LEFT MY VAN PARKED AT THE DEALER PASSPORT NISSAN OF ALEXANDRIA VA. *TR

THE BAD CONNECTION TO THE DASH LIGHTS I THINK INVOLVE THE OVERDRIVE ON & OFF, SIDE DOOR OPENING AND BACK DOOR (NO PROBLEM WITH BACK DOOR YET). THERE IS ALSO A PROBLEM WITH THE FRONT LEFT ASSEMBLY LOCATED AT THE TIRE. I MAKE A SHARP RIGHT TO TRANSFER THE WEIGHT TO THE LEFT AND I GET A BAD VIBRATION. SOMETHING IS LOOSE OR BAD BEARINGS. I TOLD NISSAN OF SMITHTOWN LOCATED IN LONG ISLAND,NY ABOUT THE PROBLEM ALL THEY SAID WAS "OK". THEY WOULD NOT GIVE ME A APPOINTMENT TO COME IN. BUT NISSAN OF SMITHTOWN DID CHARGE ME $90( UNDER WARR.) TO HAVE THE SLIPPING TRANSMISSION LOOKED AT. NOW THEY HAVE LAW SUITS FOR OTHER THINGS THEY DID FROM THE ATTORNEY GENERAL OFFICE. I LIKE TO HAVE MY CASH BACK. I ALSO LIKE TO ADD THE WINDSHIELD CRACKED ABOUT SIX MONTHS AGO IN THE MIDDLE. MUST BE AT LEAST TWO FEET LONG. THE BODY IS TWISTING TOO MUCH. YOU MAY REACH ME E-MAIL. THANK YOU FOR YOUR TIME AND CONSIDERATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY VAN HAD THE RED KEY WARNING LIGHT GO ON AND SMELLED LIKE ELECTRICAL BURNING. I HAD IT TOWED IMMEDIATELY TO A NISSAN DEALER KELLY NISSAN LYNNFIELD MA. THEY DID CHECK THE BULLETINS UNTIL AFTER TEST DRIVING IT TWICE AND BURNING OUT THE IGNITION COILS THEY JUST REPLACED AND BURNED OUT MY CATALYTIC CONVERTER (THEY PUT A NEW ONE ON WITHOUT REPORTING IT) THEY WERE ADVISED IN WRITING NOT TO DO ANY WORK EXCEPT REPLACE THE COILS THEY SAID THEY BURNED OUT AND ONLY THEN AT NO COST TO ME. THEY REPLACED MORE THAN WHAT WAS ORIGINALLY WRITTEN, CHARGED ME AND WHEN THEY TEST DROVE IT AND RUINED THE CONVERTER IT SUCKED UP DEBRIS INTO THE ENGINE AND DESTROYED MY ENGINE. CALLED CORPORATE NISSAN WHO SAID THEY COULD NOT HELP ( AFTER THEY GAVE A 300.00 COUPON BECAUSE OF THE DECEPTION PRIOR TO FINDING OUT ABOUT THE DAMAGED ENGINE). IT ALL STARTED FROM A LOOSE GROUND WIRE THAT CAUSED THE COILS TO OVERWORK AND BURNED OUT. I ENDED UP PAYING ABOUT $900 FOR REPAIRS BECAUSE THE MISDIAGNOSED AND DAMAGED PARTS, NOW THE ENGINE IS ESTIMATED AT 6800. TO REPLACE. I M DISABLED AND BARELY ABLE TO AFFORD THE ROOF OVER MY HEAD AND FOOD. THIS IS UNACCEPTABLE BEHAVIOR, NISS SAYS THE DEALERS ARE INDEPENDANTLY OWNED, YET THEY L HAVE THE SAME MAKER. I KEPT THE COILS THEY PUT IN HOWEVER THEY REMOVED A BOX WITH THE FIRST REPLACED ONES AND DID TO PUT THEM ALL BACK FOR ME AS INSTRUCTED. I HAVE TWO TECHNICIANS ONE A NISSAN TECH WHO SAYS IT IS DIRECTLY DUE TO KELLY NISSAN'S MISDIAGNOSIS AND DRIVING OF THE CAR TO THE POINT OF BURNING UP THE PARTS. WHAT DOES A CONSUMER NEED TO DO TO PROTECT THEMSELVES? THE CAR IS OUT OF WARRANTY. ALL PARTS EXCEPT THE CONVERTER THEY ALSO KEPT AND THE INITIAL COILS I HAVE. THE VAN WAS TOWED TO THE SHOP I USED AND ENGINE LIGHT CAME ON IMMEDIATELY FROM FIRST TIME DRIVEN STILL IN DEALER LOT, THEY COULD TO FIND PROBLEM ALTHOUGH HEARD SOUND FROM ENGINE AND READ THE MISFIRE CODES UNTIL SECOND LOOK AFTER IT STARTED POURING SMOKE OUT THE EXHAUST AND SOUND BECAME SO BAD AND CAR WAS DEEMED UNSAFE TO DRIVE. *TR

I BOUGHT A NISSAN QUEST 2004 VAN FROM BROAD STREET HONDA DEALER AT RICHMOND IT HAS SERIOUS DOOR PROBLEM WHICH WAS NOT LOCKING COMPLETELY AND IT IS OBVIOUSLY NOT SAVE FOR MY THREE CHILDREN. I TOOK THE VAN TO THEM AND THE DON'T WANT TO FIX THE PROBLEM EVEN IT IS UNDER THEIR WARRANTY FOR 3000 MILE OR THREE MONTHS EVEN I ALSO BOUGHT FROM THEM AN EXTENDED WARRANTY BUT IT IS USELESS THEY SAID EVEN I PAID 14000 DOLLARS OF IT. THEY SIMPLY WANT ME TO GIVE THE CAR TO THEM BELLOW THE PRICE I BOUGHT FROM THEM. I BELIEVE IT IS FRAUD A CLEAR FRAUD. PLEASE HELP ME. *TR

TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS PARKED FOR 45 MINUTES, IT SPONTANEOUSLY CAUGHT FIRE AND WAS COMPLETELY DESTROYED. AN INVESTIGATOR INSPECTED THE VEHICLE AND CONCLUDED THAT THE FIRE ORIGINATED IN THE ENGINE COMPARTMENT DUE TO A FAILURE OF THE POWER DISTRIBUTION BOX. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE INCIDENT. THE MANUFACTURER DENIED ANY RESPONSIBILITY FOR THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 11/17/08 *CN UPDATED 11/13/08. *JB