2017 Nissan Murano

I TOOK MY CAR IN FOR SERVICE, INCLUDING TIRE ROTATION. WHEN I GOT HOME, I NOTICED THAT 2 LUG NUTS LOOKED LIKE THEY WERE MISSING. I HAVE HAD MANY ISSUES WITH DEALERSHIP BEFORE AND GOING BACK AT THE TIME TO GET FIXED WAS INCONVENIENT, I DID NOT KNOW THE POSSIBLE CONSEQUENCES OF ISSUES. I TOOK CAR BACK IN TODAY FOR SERVICE AND THE SERVICE ADVISOR TOLD ME I HAD 2 BROKEN WHEEL STUDS, THIS COULD HAVE CAUSED MY TIRE TO FALL OFF. IN THE REPAIR PAPERWORK, THEY ONLY WROTE THEY REPLACED LUG NUTS. THE ISSUE IS WHETHER MISSING LUG NUTS OR BROKEN WHEEL STUDS, THEY SHOULD HAVE NEVER LET ME DRIVE OFF THAT LOT WITH A TIRE ISSUE THAT COULD HAVE CAUSED A MAJOR ACCIDENT AND CAUSED MY LIFE.

THE FORWARD EMERGENCY BRAKING IS GETTING FALSE TRIGGERS AND DISABLES ITSELF AFTER SUCH INCIDENT. MANY TIMES TRIGGERS WITHOUT ANYTHING IN FRONT OF VEHICLE. HAS ALSO APPLIED BRAKES ON ONE OCCASION WHEN THERE WAS NO VEHICLE OR PEDESTRIAN IN FRONT OF VEHICLE. THE FEB SENSOR WAS UPDATED IN 2019 WITH A NEW PART THAT DOES NOT SEND FALSE TRIGGERS. THIS IS A COMMON PROBLEM WITH MURANOS FROM 2015-2018. THIS SAFETY FEATURE IS ONE OF THE REASONS WE BOUGHT THIS CAR AND NOW THAT FEATURE IS NOT RELIABLE. I THINK NISSAN SHOULD SUPPLY UPDATED PART AND LET CUSTOMER PAY LABOR TO HAVE THIS SAFETY FEATURE BE MORE RELIABLE.

WHEN DRIVING ON THE HIGHWAY WITH THE CRUISE CONTROL ON, THE ICC SYSTEM WILL BEEP, FLASH A WARNING MESSAGE AND TURN THE CRUISE CONTROL OFF AUTOMATICALLY. THE WARNING MESSAGE SAYS, "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' THEN, THE CRUISE CONTROL AND FRONT RADAR ARE NO LONGER AVAILABLE TO USE UNTIL THE SYSTEM RE-SETS ITSELF OR THE CAR IS TURNED OFF. IT HAPPENED MULTIPLE TIMES IN ONE TRIP.

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC) HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO YOUNGBLOOD AUTO GROUP DEALER (3505 S CAMPBELL AVE, SPRINGFIELD, MO 65807) AND WAS REJECTED TO BE SERVICED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A CASE NUMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMED PART NOT AVAILABLE.

I PURCHASED THIS USED VEHICLE ON 4/4/20 AND DURING A TEST DRIVE THE UNAVAILABLE FRONT RADAR OBSTRUCTION CAME ON AND THEY STATED IT WAS BECAUSE WE WERE CLOSE TO OTHER CARS. THE SENSOR KEPT GOING OFF WITH NOTHING AROUND WHILE DRIVING SO TOOK IT TO LOCAL NISSIAN DEALER AND THEY DIAGNOSED IT AS A BAD SENSOR WHICH IS ABOUT $1400 TO REPAIR. ASKED NISSIAN TO PAY AS A GOODWILL GESTURE AND THEY DENIED IT. I PURCHASED AN EXTENDED WARRANTY WHICH WILL NOT COVER IT. AS EXPLAINED TO THE SELLING DEALERSHIP AND NISSIAN CORPORATE THIS IS A SAFETY HAZARD AND I SHOULD NOT BE HELD RESPONSIBLE FOR REPAIRING THE SENSOR. WHENEVER THE CAR IS IN MOTION THE SENSOR GOES OFF..ABOUT 8-10 DURING A 12 MILE TRIP. I NEED HELP WITH THIS SENSOR. THE SELLING DEALERSHIP KNEW THIS WAS FAULTY AND SO DOES NISSIAN AND NO ONE WILL HELP. THIS IS PLACING MY LIFE AND OTHER DRIVERS AT RISK. PLEASE HELP....

A FRIEND BROUGHT THIS TO MY ATTENTION JULY 2, 2020. VEHICLE'S CATCHING FIRE, GOING UP IN FLAMES, TERRIFIED TO DRIVE MY CAR. I SENT THIS MESSAGE TO NISSAN VIA EMAIL, ALL SOCIAL MEDIA AND DIRECT MESSAGING AND WAS TOLD SOMEONE WOULD CONTACT ME BUT I HAVE NOT HEARD FROM ANYONE. I WAS GIVEN A CASE NUMBER I HAVE SINCE MOVE MY CAR PARKED IN FRONT OF THE HOUSE PHONE ON THE STREET BECAUSE WE DO HAVE OXYGEN IN THE HOUSE FOR MY MOTHER WHOSE ON HOSPICE AND I'M ON DISABILITY. SEE ATTACHMENT IMAGE OF RESPONSE FROM NISSANUSA VIA MESSENGER ON FACEBOOK. I HAVEN'T RECEIVED ANYTHING REGARDING THIS RECALL AND MY CAR IS PARKED IN THE GARAGE.VIN [XXX] THIS IS TERRIFYING, MY DAUGHTER'S ROOM IS ON THAT SIDE OF THE HOUSE AND I HAVE AN 86 YR MOTHER WITH DEMENTIA AND MY OWN MEDICAL ISSUES. I CHOSE THIS CAR FOR THE LEG ROOM AND TO TRANSPORT MY MOM. IT WAS PURCHASED FROM CENTRAL AUTOHAUS, RICHARDSON, TEXAS. PLEASE CLICK ON THE LINK AND READ IT. HTTPS://WWW.CLICK2HOUSTON.COM/CONSUMER/2020/07/02/NEARLY-400000-VEHICLES-ON-THE-ROAD-COULD-CATCH-FIRE-AND-THERE-IS-NO-FIX-FOR-THE-PROBLEM/ WATCH "NISSAN MURANO OWNERS SAYS MANUFACTURER HAS BEEN UNHELPFUL AFTER VEHICLES CATCH FIRE" ON YOUTUBE HTTPS://YOUTU.BE/SOAGQPC5M_E INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE GLASS MOON ROOF EXPLODED WITHOUT IMPACT. THE MOON ROOF WAS CLOSED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED OR DIAGNOSED. THE VEHICLE WAS TAKEN TO THE LOCAL GLASS REPAIR FACILITY TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 26,000.

RADAR COLLISION DETECTION ISSUES. EVER SINCE I BOUGHT THIS CAR IN 2017, WE'VE BEEN RECEIVING PERIODIC WARNINGS "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION" AND IT SEEMS LIKE THE ISSUE IS GETTING WORSE. ON A 2 HOUR DRIVE ON THE INTERSTATE THIS PAST WEEKEND, WE WOULD SEE THE MESSAGE OVER 10 TIMES AND THIS CAUSES THE CRUISE CONTROL TO STOP. THIS SEEMS TO MOST OFTEN OCCUR IF THERE IS A VEHICLE IN FRONT OF US THAT CHANGES LANES. THIS ISSUE ALSO OCCURS DRIVING AROUND TOWN, IT'S NOT ONLY ON THE HIGHWAY. THIS IS REALLY IMPACTING OUR SAFETY BECAUSE THE WARNING MESSAGE SCARES WHOEVER IS DRIVING THAT SOMETHING IS WRONG. I HAVE TOLD NISSAN OF THIS ISSUE AS EARLY AS SUMMER 2019 AND THEY MADE ADJUSTMENTS, BUT IT ISN'T FIXED. THEY ARE NOT WILLING TO COVER THIS UNDER WARRANTY. PLEASE HELP. I DON'T KNOW WHAT TO PUT IN THE 'WHEN DID THIS HAPPEN' FIELD BECAUSE THIS HAS BEEN AN ONGOING ISSUE. *TR