2017 Nissan Murano

Technical Incident Report: Electrical Component Failure Reference: Technical Service Bulletin NTB19-004 Part Number: 873D6-5AA6A (Control Unit/Actuator) Incident Overview On 2/16/26, the vehicle was being operated by the primary driver when a suspected electrical failure occurred. Upon subsequent inspection, the 873D6-5AA6A control unit and its associated wiring harness were found to be severely compromised by thermal damage. Detailed Observations: Thermal Damage: The control unit housing showed significant melting. Residual smoke was present during the inspection, indicating a high-temperature event caused by a short circuit or component failure. Harness Integrity: The wiring harness insulation was melted and charred. Due to the extreme heat, the plastic connector had become brittle and lost all structural integrity. Component Failure: During the attempt to disconnect the unit for safety inspection, the connector shattered, leaving the internal wiring of the harness exposed. Documentation: High-resolution photographs have been captured to document the state of the melted housing, the shattered connector, and the exposed wiring.

MY TRUCK AIR CONDITION STOPPED WORKING. I TOOK IT TO NISSAN AND THEY INFORMED ME THAT THE WIRE HARNESS HAD GONE BAD. THEY ALSO INFORMED ME THAT THIS COULD CAUSE THE CAR TO CATCH FIRE WHILE DRIVING, STALL AND POSSIBLY THE HEAD LIGHTS DIM WHILE DRIVING. I HAVE EXPERIENCED THR DIM LIGHTS AND STALLING. I FEEL THESE ARE SAFETY ISSUES. IT HAS NOT BEEN INSPECTED BY THE MANUFACTER, POLICE OR INSURANCE. I CURRENTLY HAVE NO CHECK ENGIN LIGHTS ON SO THERE WAS NO WARNING.

Rear lift-gate failed to latch. Paid for assessment and repair in August 2024. I was told it could occur again that there is hatch issue with this vehicle. Eight months later, the rear lift-gate failed to latch again. I took it back to the dealership. While driving, it is unsafe as the warning lights are flashing on the dash and an alarm is screeching for the entirety of the trip. You cannot safely drive a vehicle when the door will not latch. After inspection of the vehicle, they advised to repair the lock assembly($770) though $180 was paid at first assessment . I was told this may not be the final solution to the problem. This time there was no discussion of the hatch issue with this vehicle. Hmmm, there is an online forum for other Nissan owners with the same problem. I never received any warning lamps prior to the issue. The rear lift hatch was working until it wasn't. Thank goodness I was not on a road trip (I have two adult children who live out of state). It is unnerving and unsafe to drive while all of the warning lights and sounds are ON all while your rear door is unable to latch. In my opinion, this is a SAFETY issue. There have been two class action suits on the 2017 Murano. One for foggy headlamps and one for the CVT transmission. I did not join the suits. At the time I was contacted, my headlamps were not foggy, now they are. Knock on wood, I have no issues with my transmission. I can drive safely with foggy headlamps. I can NOT drive safely when my rear door will not latch. There are 3 buttons for this feature (the dash, the rear door, and the glove box). The button in the glove box allows you to turn off the auto lift feature. Even when you turn it off, the door will not latch. In my opinion, there is a faulty design. This should be a RECALL, not a repair. I am long past the days of soccer and basketball tournaments where a rear door gets a workout. It's just me. Having a door close and latch seems fundamental to the safety of a vehicle.

The seat heating function on my vehicle failed due to electrical components becoming so hot that they melted the control module connector. The issue has been reviewed and confirmed by a Nissan dealership's service department. The service manager stated that he and his team would not plug the control module connector back in without my express direction because they considered it a fire hazard and a safety risk. There was no warning of this failure; the component simply stopped working but remained a fire risk. The only way I learned of the control module melting was after having the dealer's service department diagnose why the feature was no longer working. From the dealer's diagnosis (in writing): "Driver's climate control seat control module connector melted. Recommend replacing driver's climate control seat control module and driver's front seat harness. Left driver's front climate control seat control module connector unplugged to prevent further issues with system." It is unknown when the component melted. The problem was diagnosed by a Nissan dealership's service department on 29 November 2023.

I bought the car used from a used dealership on February 28. On May 12th, I brought it to the shop for a few things but mainly due to the battery being corroded along with a battery light that comes and goes, but also for there being a slight skip in the transmission. The car would buckle when shifting from 1st to 2nd gear. The shop called me back on May 23rd and said the car was ready and they found nothing wrong with the transmission. They claimed they found no codes or could not recreate the issue. I brought the car back a week or two later due to the battery light still flashing randomly. While taking the car for a test drive with the mechanic, it buckled pretty hard and I told the mechanic that’s what I had been talking about and he just brushed it off. On July 23, while driving home, my car bucked REALLY hard 5 times and then stopped accelerating past 20 miles per hour. On august 11th, I tried taking it for a test drive and it drove completely fine, like nothing had ever happened. While heading back to my house, I lost all gears and the car stopped accelerating while I was going up a hill. My rpm’s went way up but my car started to roll backwards down the hill. My grandmother happened to be behind me and she ended up pushing into my bumper and pushing me up the hill due to there being no pull of section and the speed limit being 50 mph. There were no lights on my dash indicating there was a problem. If my grandmother wasn’t there, it could have been much worse. I talked to someone at a local Nissan dealership and he claimed that my transmission is going and that even though my car is doing the same thing as a lot of the recalls and cars they offered extended warranties on, that mine didn’t qualify for one.

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 75 MPH, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND THE CONTACT ROLLED THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO THE LOCAL DEALER NISSAN OF LAS CRUCES (1801 S. MAIN ST, LAS CRUCES, NM 88005, (575) 523-5571) WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TERMINALS AND ALTERNATOR TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

ON 02/09/2021 APPROXIMATELY 8PM, ARRIVED TO MY DESTINATION, TURNED CAR OFF, WENT INSIDE. APPROXIMATELY 1.5 HOURS LATER (9:30PM) WENT BACK TO MY CAR TO BRING MY SUITCASE AND PILLOW IN. WHEN I REMOVED MY PILLOW FROM THE BACK PASSENGER SIDE SEAT, NOTICED THE BIG SCORCHED AREA AND THE SEAMS WERE BRIGHT RED, THE SEAT WAS BURNING HOT TO TOUCH. BURNING SMELL WAS NOTED, AND THE SEAT SWITCH WAS STILL ON THOUGH THE CAR WAS OFF OVER A HOUR. THE OTHER SEATS WERE NORMAL ( COOL ) TO TOUCH. I IMMEDIATELY DISCONNECTED THE BATTERY CABLES AND STAYED BY THE CAR MAKING SURE THE SEAT AREA COOLED TO NORMAL. NOTE.....MY PILLOW WAS SCORCHED TOO. THE CAR IS A 2017 NISSAN MURANO, BOUGHT IT NEW.

MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, IN LOWER GRILLE. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT., I WAS DRIVING HOME, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. A MESSAGE ON THE DISPLAY STATED THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO A NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE DEALER TOLD ME MY SENSOR BRACKET WAS SLIGHTLY BENT, BUT THE VEHILE WAS BOUGHT NEW AND NEVER IN AN ACCEDENT I ASKED IF THE BRAKET WAS INSTALLED FORM THE FACTORY SLIGHTLY BENT THEY SAID IT COULD OF BEEN? THIS DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR BRACKET WAS BENT IT SHOULD NEVER OF WORKED FROM THE START??? , IF THIS WERE THE CASE, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED OR NOT FUNTIONING, AND THE FRONT BRAKING SYSTEM WILL TURN OFF. THIS WAS THE 3RD TIME IT HAS HAPPENED . I DECIDED TO GET ANOTHER UNBIASED OPINION FROM A NON NISSAN DEALER REPAIR SHOP. THEY ORDERED A BRACKET FROM NISSAN AND SHOWED ME THAT IT WAS NOT BENT THAT NISSAN HAS AN ISSUE WITH THE CRASH SENSOR AND IS LOOKING FOR ANY WAY TO DENY THE REPAIR. THE SHOP OWNER TOLD ME TO CALL NSSAN AND HAVE A REP COMEOUT

ON JANUARY 22, 2020 AROUND 5:30 AM I DISCOVERED THAT MY BACKUP CAMERA WAS NOT FUNCTIONING. I TURNED MY CAR OFF AND ON AT LEAST THREE TIMES TO TRY AND GET IT TO WORK BUT THAT DID NOT RESOLVE THE ISSUE. THE BACKUP CAMERA IS SHOWING THE RED, GREEN AND YELLOW GUIDE LINES BUT THE SCREEN IS BLACK. IT IS NOT RETURNING ANY IMAGES FROM BEHIND THE VEHICLE. THE VEHICLE WAS AT HOME IN A PARKING SPOT WHEN THIS OCCURRED. ONE WEEK LATER TO TODAY, JANUARY 28,2020, THE BACKUP CAMERA IS STILL NOT FUNCTIONING PROPERLY. IT DID WORK FOR A FEW DAYS ON ITS OWN WITHOUT BEING REPAIRED AFTER JANUARY 22,2020 AND THEN STOPPED WORKING AGAIN. IT SEEM TO BE WORKING OFF AND ON AND I DO NOT KNOW WHAT IS CAUSING IT. WHEN I CONTACTED NISSAN, MY VEHICLE MILLAGE WAS AT 36,099. NISSAN OF CORAL SPRINGS FLORIDA STATED THAT THE WARRANTY EXPIRED AT 36,000 AND WILL NOT HONOR MY VEHICLE. I AM A MOTHER OF TWO YOUNG CHILDREN AND DO NOT FEEL COMFORTABLE REVERSING IN MY NISSAN BECAUSE LOOKING THROUGH THE BACK OR REAR GLASS OF THE NISSAN MURANO IS VERY DIFFICULT DUE TO ITS DESIGN.