2015 Nissan Murano

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V087000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOHN SINCLAIR NISSAN (478 SIEMERS DR, CAPE GIRARDEAU, MO 63701) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

THE FORWARD COLLISION AVOIDANCE LIGHT FREQUENTLY COMES ON WHEN I START MY CAR. SOMETIMES RESTARTING THE CAR WILL MAKE IT GO OFF. WHEN THE LIGHT IS ON, ALL MY CAMERAS, CRUISE CONTROL & SIDE SENSOR LIGHTS DO NOT FUNCTION. MY BIGGEST FEAR IS THAT THE CAR WILL STOP ITSELF IN TRAFFIC. I AM AFRAID TO DRIVE THIS CAR. I TOOK IT TO MY DEALERSHIP. THEY PUT IN A NEW SENSOR ($1300). THE LIGHT WAS BACK ON THE NEXT DAY. ANOTHER SENSOR WAS PUT IN. AFTER A MONTH, THE LIGHT IS BACK ON. THE CAR GOES BACK TO THE DEALER TOMORROW.

I PURCHASED THIS VEHICLE FROM THE LOCAL NISSAN DEALER IN OCTOBER 2019. SINCE THEN, THE FORWARD EMERGENCY BRAKING SYSTEM CONTINUALLY TURNS OFF WITHIN JUST A FEW MILES OF DRIVING THE CAR. THIS ALSO SHUTS DOWN THE CRUISE CONTROL TO THE VEHICLE. I HAVE TAKEN THE VEHICLE BACK TO THE NISSAN DEALERSHIP SEVERAL TIMES WHERE I HAD TO PAY FOR THEM TO REPLACE THE RADAR SENSOR THAT CONTROLS THE SYSTEM. IT DID NOT HELP AND THE PROBLEM OCCURS STILL EVERY SINGLE TIME I DRIVE THE VEHICLE. THE ONLY WAY TO RE-ENGAGE THE SYSTEM IS TO STOP THE VEHICLE AND TURN OFF THE ENGINE AND THEN START THE VEHICLE BACK UP. THIS IS THE SAME SYSTEM THAT HAS CAUSED NUMEROUS PROBLEMS WITH THE NISSAN ROGUE. THE QUESTION BELOW IS NOT FOR WHEN DID THIS HAPPEN, IT IS MORE OF A CASE OF WHEN HASN'T THIS HAPPENED? THIS VEHICLE IS AN ABSOLUTE LEMON AND SHOULD NOT BE AVAILABLE TO THE PUBLIC.

AFTER HAVING THE ANTI LOCK BRAKE RECALL REMEDIED I NOTICED A WARNING LIGHT CAME ON AS I WAS DRIVING HOME THAT HAD NEVER OCCURRED BEFORE. IT WAS THE AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT. I WAS DRIVING STRAIGHT ON A HIGHWAY AND THERE WERE NO CARS OR OTHER IMPEDIMENTS AHEAD OF ME. THERE WAS NO REASON FOR THE LIGHT TO ILLUMINATE.I CALLED THE DEALERSHIP AS SOON AS I GOT HOME. THEY TOLD ME I NEEDED TO BRING THE CAR BACK IN AGAIN. I DID. THEY DID A DIAGNOSTIC TEST AND TOLD ME THE AEB SENSOR WAS DEFECTIVE. BECAUSE I HAD PURCHASED THE GOLD WARRANTY WHEN I BOUGHT THE CAR NEW 5 YEARS AGO, I WOULD ONLY HAVE TO PAY THE DEDUCTIBLE AND NOT THE FULL PRICE FOR THE REPLACEMENT WHICH WOULD NORMALLY RUN APPROXIMATELY $1000.00. I MADE THE APPOINTMENT. AFTER THE SENSOR WAS REPLACED, AND ON MY WAY HOME THE SAME AEB LIGHT CAME ON. AGAIN, I WAS DRIVING ON STRAIGHT WITH NO CAR OR OTHER IMPEDIMENT IN FRONT OF ME. I WAS ON A HIGHWAY. I CALLED THE DEALERSHIP AS SOON AS I GOT HOME. I NOW HAVE ANOTHER APPOINTMENT FOR THE SAME PROBLEM. I DECIDED TO RESEARCH THE PROBLEM. I FOUND OUT THAT MANY NISSAN VEHICLES ARE HAVING SIMILAR PROBLEMS AND YOU HAVE BEEN NOTIFIED OF THIS. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL. AS YOU KNOW, IF THE AEB ISN'T WORKING NEITHER IS YOUR CRUISE CONTROL WHICH I USE FOR LONG DISTANCE DRIVING. SCARINGLY I HEARD OF SOME WHO'S CAR STOPPED AS THEY WERE DRIVING ON AN EXPRESSWAY. I DRIVE EXPRESSWAYS FOR WORK AND TO SEE MY CHILDREN. I WOULD BE DEAD IF I HAD THAT PROBLEM ON THE BUSY EXPRESSWAYS I TRAVEL. THIS PROBLEM IS SERIOUS AND SHOULD BE ADDRESSED. I URGE YOU TO CONTACT NISSAN TO HAVE A RECALL. I'M NOT SURE IF THIS NEXT APPOINTMENT WILL RECTIFY THE PROBLEM OR NOT. I'M VERY UPSET THAT I'VE SPENT AT LEAST 12 HOURS AT THE DEALERSHIP DEALING WITH THE RECALL AND NOW THIS ISSUE. I WOULD LIKE YOU TO FOLLOW UP WITH ME REGARDING THIS COMPLAINT.

NORMAL DRIVING AT ANY SPEED AT ANY TIME A WARNING WILL BEEP AND SHOW THE COLLISION LIGHT AND A DISPLAY WILL READ "UNAVAILABLE FRONT RADAR OBSTRUCTION" IT HAPPENS AS EARLY AS A FEW HUNDRED FEET OF DRIVING UP TO A FEW MILES. WHEN THIS HAPPENS THE CRUISE CONTROL WILL DISENGUAGE WHILE DRIVING OR NOT WORK AT ALL AND THE DISTANCE SENSOR QUITS MAKING THE CAR NOT SLOW DOWN BEHIND OTHER VEHICLES. THE CAR WILL JUST START SLOWING DOWN ON THE INTERSTATE WHEN THIS WARNING ACTIVATES FOR NO REASON IF THE CRUISE IS ON AND BEING USED.

INITIALLY THE PROBLEM START WITH THE ACTIVE CRUISE CONTROL BEING INTERMITTENT. I WOULD BE ON AND THEN THE SYSTEM RANDOMLY ERROR OUT AND DISABLE AT HIGHWAY SPEEDS. NOW CURRENTLY THE AEB SYSTEM IS COMPLETELY NOT FUNCTIONAL AT ANY SPEED AND I SUSPECT THE FRONT RADAR SENSOR THE SYSTEM USES IS FAULTY. LOTS OF RESEARCH ONLINE AND MANY MANY PEOPLE HAVE THE SAME ISSUE. *TR

AS I'M DRIVING DOWN THE FREEWAY WITH MY CRUISE CONTROL ON, A FRONT COLLISION WARNING INDICATOR ON THE DASHBOARD WILL APPEAR WHICH CAUSES THE CRUISE CONTROL TO TURN OFF RESULTING IN BRAKING/SLOWING ON THE FREEWAY UNEXPECTEDLY. THIS IS A SERIOUS ISSUE AND IS A CONCERN FOR ME AND MY FAMILY'S SAFETY AS WE ARE OUT DRIVING ON THE ROADS. WHEN IT HAPPENS, THERE IS NOTHING ON THE ROAD OR OBSTRUCTING THE SENSOR FROM PERFORMING ITS TASK. *TR

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED FOR HIS SAFETY THAT IN THE EVENT OF A CRASH, THE AIR BAGS MAY FAIL TO DEPLOY AS DESIGNED. THE VEHICLE WAS TAKEN TO SUTHERLIN NISSAN SERVICE (8125 E COLONIAL DR, ORLANDO, FL 32807) AND WAS REPAIRED HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER MULTIPLE TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.