2015 Nissan Murano

Please note that although this system does not show that the recall repairs were complete, we have documentation from Nissan that we completed the recall work twice. On Tuesday, [XXX] at approximately [XXX]. our Nissan Murano spontaneously caught fire in our driveway. My family, including my [XXX] and a [XXX], woke up to the airbags exploding. We got our family out of the house as we spoke to the 911 dispatcher and the Murano went up in flames. Our doorbell camera caught the incident in its entirety (from the smoke under the hood to the inferno of flames) and the Montgomery County fire and explosive expert agrees that the start of the fire is likely from the ABS actuator issue stemming from Nissan’s recall in 2019. We are also hearing that it’s the worst spontaneous vehicle fire anyone has ever seen. After the incident, in good faith, we contacted Nissan North America who referred us to Nissan’s regional office for our area...they told us we have to hold the wreckage in our driveway for 8 weeks or possibly longer and that they will not help us mitigate it or provide a rental. Had our Nissan been parked in our garage, it would have been next to our mudroom which contains the gas line to our dryer. Our house would have exploded and my entire family would have died. My children cannot sleep and my pediatrician has recommended a psychologist for the entire family. My son and I have coughs from breathing in the fumes and cannot attend doctors’ appointments because we have no safe transportation. I have missed work, the burned vehicle in our driveway is melted and is a safety and health hazard for us and our neighbors. Our garage door, gutters, and soffits are melted, and there is potential damage to our roof. There is exploded glass everywhere, and my other car is un-drivable, structurally unsound, and melted on the right side, having been parked next to the Murano and torched under 1,500 degree heat for almost 40 minutes. Will provide videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

I bought a Murano on 3/31/2016 with 17,000 miles on it. I now have 58,000 miles on it & dealership says I need a new transmission.I had no idea that there was a CVT transmission when i bought it. It was never explained or disclosed about the class action lawsuit with these transmissions. I understand these defective transmissions can cause the driver to lose control of the vehicles when it stuttering & jerking at low speeds. My car has been doing this at about 20,000 miles. I have had every recommended service done on the car, including the 30,000 miles transmission maintenance. There have been 2 Disturbance Alerts with 2 issues that come up on a app on my phone stating 2 Issues Critical. 1. Cylinder 2 Misfire Detected/Code P0302 & 2.Random/Multiple Cylinder Misfire Detected/Code P0300. I told the dealership about these issues but they could never find anything wrong with the car.

The contact owns a 2015 Nissan Murano. The contact stated that while parking the vehicle, she noticed an abnormal burning odor. The contact stated that the odor persisted. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking externally from the head gasket bank #1 and bank #2, and was entering the combustion chamber, causing damage to the engine and the CVT transmission. The dealer determined that the engine and the CVT transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a partial cost of the repair would be covered. The failure mileage was approximately 50,300.

The contact owns a 2015 Nissan Murano. The contact stated while driving 45 MPH, the vehicle jerked while accelerating before the vehicle lost motive power. The traction control and impact warning lights were illuminated. The contact stated that the warning lights had illuminated while stopped. The vehicle was not taken to a dealer and was not repaired. The contact stated the vehicle was not included in NHTSA Campaign Number: 19V807000 (Service Brakes, Hydraulic). The manufacturer was not made of the failure. The approximate failure mileage was 77,000.

Car began shaking on acceleration and low speeds and wouldn't stop shaking until approx 40mph or above. Upon braking to take a right hand turn car died, just stopped accelerating even though all lights on and running. No response at all when pushing pedal to the floor. Would go in reverse but only very low speed. Replaced alternator. Seemed ok but 4 months later same exact problem happened and car is not drivable again.

I bought this Nissan Murano after the owner of Suncoast Quality Cars gives me the NADA - Consumers Report, which states the car was scored as an 82, in "Good Condition" with major repairs needed. After picking the Murano up 1-week after I made the purchase, when driven more than a couple of miles, you could feel the transmission slipping. While the owner of Suncoast said that his mechanic had done a full diagnostic test and had confirmed NADA's scoring, just to make sure I took it to Courtesy Nissan of Tampa and paid for their Certified Nissan Mechanics to do a full diagnostic test. Courtesy Nissan's Diagnostic test revealed that the transmission would need to be replaced, which while I did purchase a used car warranty from Suncoast, the car has been out of commission since roughly a week after receiving delivery from Suncoast. When I contacted [XXX] (Owner) by email on 4-separate occasions, from 2-separate email addresses, and text, he states he never received them. Given the owner's approach, and refusing to own up to his lies, or take any kind of responsibility here, I would like a full refund, as I would have never purchased the car, if I knew it had a major safety issue and would have to have the transmission replaced immediately after delivery, and I most certainly wouldn't have paid the price of a car that NADA stated was in "Good Condition", as the cost of the transmission is actually 65% of the price I paid for the car. With the transmission needing to be replaced, the same measuring tool (NADA) that Suncoast used to sell me the car, actually states the car is worth thousands-less. Attached, you will also find a copy of the results from the Certified Nissan Mechanic at Courtesy Nissan of Tampa. Warm regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

JUNE 8, 2023 11:26 PM EASTERN - 2015 Nissan Murano caught fire while sitting in driveway. The vehicle burned to the ground. Background - Vehicle was taken to dealer to repair open recall in 2020 and Nissan dealer did not repair recall. The vehicle had no warning lights on or any other warnings. Vehicle was operating normal until fire. Vehicle had not been driven for 4 hours before the fire. Vehicle was parking in my driveway when the fire started. Fire fighters and police were called to scene to distinguish fire. Vehicle is a total loss. Purchased vehicle new and the ABS brakes, actuator and other parts were replaced twice during its lifetime in 2017, & 2018. All services performed at a Nissan Dealer. I have filed a formal investigation with Nissan USA and that investigation is underway.

The CVT unit shutters, lurches, and slips out of gear ratios when acceleration. There is violent jerking when pondering at low speeds and it even causes the engine to stall when coming to a halt in drive mode. Nissan knows the problem and others have served Nissan with a Class action lawsuit to remediate the issue with the CVT unit. The check engine warning light illuminates when the issue arises. Nissan has not submitted a recall request.