2015 Nissan Murano

THE EMERGENCY BRAKING SYSTEM SHUTS OFF WITH NO WARNING AND IN TURN DEACTIVATES THE ADAPTIVE CRUISE CONTROL. THIS HAS HAPPENED SEVERAL TIMES AND THE LAST OCCURRENCE HAPPENED ON A TWO LANE HIGHWAY IN CLEAR WEATHER CONDITIONS WITH AN 18-WHEELER FOLLOWING IN CLOSE PROXIMITY. WHEN I BROUGHT THE VEHICLE TO THE MECHANIC AT THE DEALERSHIP, THE CODE SHOWED THAT THE DISTANCE SENSOR 'MUST BE REPLACED' BECAUSE IT WAS OUT-OF-DATE. WHEN I ASKED THE MANUFACTURER OF THE CAR TO PAY FOR THE REPLACEMENT, THEY REFUSED. I HAVE DEALT WITH FOUR PEOPLE AT THE CORPORATE OFFICE AND THEY REFUSE TO PAY THE $1400 TO REPLACE THE FAULTY FACTORY ORIGINAL PART. ALSO NOTE, I HAVE REPLACED THE TRANSMISSION TWO TIMES IN 9 MONTHS ON THIS VEHICLE AND THOSE WERE COVERED UNDER THE CERTIFIED PRE-OWNED WARRANTY. I AM BEGINNING TO SUSPECT I HAVE A LEMON.

THE FORWARD COLLISION AVOIDANCE LIGHT FREQUENTLY COMES ON WHEN I START MY CAR. SOMETIMES RESTARTING THE CAR WILL MAKE IT GO OFF. WHEN THE LIGHT IS ON, ALL MY CAMERAS, CRUISE CONTROL & SIDE SENSOR LIGHTS DO NOT FUNCTION. MY BIGGEST FEAR IS THAT THE CAR WILL STOP ITSELF IN TRAFFIC. I AM AFRAID TO DRIVE THIS CAR. I TOOK IT TO MY DEALERSHIP. THEY PUT IN A NEW SENSOR ($1300). THE LIGHT WAS BACK ON THE NEXT DAY. ANOTHER SENSOR WAS PUT IN. AFTER A MONTH, THE LIGHT IS BACK ON. THE CAR GOES BACK TO THE DEALER TOMORROW.

AFTER HAVING THE ANTI LOCK BRAKE RECALL REMEDIED I NOTICED A WARNING LIGHT CAME ON AS I WAS DRIVING HOME THAT HAD NEVER OCCURRED BEFORE. IT WAS THE AEB (AUTOMATIC EMERGENCY BRAKING) LIGHT. I WAS DRIVING STRAIGHT ON A HIGHWAY AND THERE WERE NO CARS OR OTHER IMPEDIMENTS AHEAD OF ME. THERE WAS NO REASON FOR THE LIGHT TO ILLUMINATE.I CALLED THE DEALERSHIP AS SOON AS I GOT HOME. THEY TOLD ME I NEEDED TO BRING THE CAR BACK IN AGAIN. I DID. THEY DID A DIAGNOSTIC TEST AND TOLD ME THE AEB SENSOR WAS DEFECTIVE. BECAUSE I HAD PURCHASED THE GOLD WARRANTY WHEN I BOUGHT THE CAR NEW 5 YEARS AGO, I WOULD ONLY HAVE TO PAY THE DEDUCTIBLE AND NOT THE FULL PRICE FOR THE REPLACEMENT WHICH WOULD NORMALLY RUN APPROXIMATELY $1000.00. I MADE THE APPOINTMENT. AFTER THE SENSOR WAS REPLACED, AND ON MY WAY HOME THE SAME AEB LIGHT CAME ON. AGAIN, I WAS DRIVING ON STRAIGHT WITH NO CAR OR OTHER IMPEDIMENT IN FRONT OF ME. I WAS ON A HIGHWAY. I CALLED THE DEALERSHIP AS SOON AS I GOT HOME. I NOW HAVE ANOTHER APPOINTMENT FOR THE SAME PROBLEM. I DECIDED TO RESEARCH THE PROBLEM. I FOUND OUT THAT MANY NISSAN VEHICLES ARE HAVING SIMILAR PROBLEMS AND YOU HAVE BEEN NOTIFIED OF THIS. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL. AS YOU KNOW, IF THE AEB ISN'T WORKING NEITHER IS YOUR CRUISE CONTROL WHICH I USE FOR LONG DISTANCE DRIVING. SCARINGLY I HEARD OF SOME WHO'S CAR STOPPED AS THEY WERE DRIVING ON AN EXPRESSWAY. I DRIVE EXPRESSWAYS FOR WORK AND TO SEE MY CHILDREN. I WOULD BE DEAD IF I HAD THAT PROBLEM ON THE BUSY EXPRESSWAYS I TRAVEL. THIS PROBLEM IS SERIOUS AND SHOULD BE ADDRESSED. I URGE YOU TO CONTACT NISSAN TO HAVE A RECALL. I'M NOT SURE IF THIS NEXT APPOINTMENT WILL RECTIFY THE PROBLEM OR NOT. I'M VERY UPSET THAT I'VE SPENT AT LEAST 12 HOURS AT THE DEALERSHIP DEALING WITH THE RECALL AND NOW THIS ISSUE. I WOULD LIKE YOU TO FOLLOW UP WITH ME REGARDING THIS COMPLAINT.

WE HAD OUR 2015 NISSAN MURANO AT A CERTIFIED NISSAN DEALERSHIP FOR SERVICE BECAUSE OF A SAFETY FACTORY RECALL ORDERED BY NISSAN. THE RECALL WAS FOR REPLACEMENT OF AN ABS ACCELERATOR. THE NISSAN CERTIFIED TECH INDICATED TO ME, WHEN LOOSENING THE STRUT BOLTS TO GET TO THE ABS ACCELERATOR THEY SNAPPED AND NOW THE STRUTS WOULD HAVE TO BE REPLACED AT A COST TO ME OF $700. I NOW HAVE AN UNSAFE VEHICLE WITH DEFECTIVE STRUT BOLTS AND AN ABS ACCELERATOR THAT NEEDS REPLACED UNLESS I COME UP WITH $700. THE STRUT BOLTS POSSIBLY WOULD OF NEVER BEEN AN ISSUE IF NISSAN HADN'T A RECALL FOR THEIR UNSAFE ABS ACCELERATOR. I CONTACTED NISSAN CUSTOMER SERVICE AND THE COULD NOT OFFER ANY ASSISTANCE WITH MY ISSUE.

THE VEHICLE WAS IN MOTION DRIVING ABOUT 45 MILES AN HOUR (NO RAIN, NO SNOW ON THE CAR), WHEN THE SUNROOF SPONTANEOUSLY EXPLODED. THE CAR WAS GOING STRAIGHT FORWARD WITH NO BUMPS IN THE ROAD. NO ROCKS HIT THE CAR AND THERE WAS NO COLLISION. IT WAS ABOUT 1:30PM IN DECEMBER IN MICHIGAN, THERE WERE NO OTHER CARS AROUND, NO ROCKS. THE SUNROOF EXPLODED ON I'S OWN - DUE TO FAULTY EQUIPMENT. THE CAR HAD ABOUT 21,000 MILES AND HAS NEVER BEEN IN AN ACCIDENT. WE PURCHASED IT CERTIFIED, PRE OWNED FROM A NISSAN DEALERSHIP 8 MONTHS PRIOR. NISSAN HAS REFUSED TO TAKE ANY RESPONSIBILITY FOR THE ISSUE.

TWO WEEKS AGO I WAS BACKING OUT OF MY GARAGE AS ALWAYS AND HIT MY OTHER VEHICLE. THE BACKUP SENSOR DIDN'T SOUND. I NOW HAVE A DENT. IT HAPPENED AGAIN LAST WEEK AWAY FROM HOME BUT LUCKILY I HAD SOMEONE DIRECTING ME AND I WAS RIGHT ON THE CAR AND NO SENSOR WENT OFF. MY VEHICLE IS A 2015 NISSAN MURANO. I FEEL THAT I SHOULD BE A PART OF RECALL. I PURCHASED IT IN MARCH 2019 AND PURCHASED EXTENDED WARRANTY.