2015 Nissan Murano

I bought this Nissan Murano after the owner of Suncoast Quality Cars gives me the NADA - Consumers Report, which states the car was scored as an 82, in "Good Condition" with major repairs needed. After picking the Murano up 1-week after I made the purchase, when driven more than a couple of miles, you could feel the transmission slipping. While the owner of Suncoast said that his mechanic had done a full diagnostic test and had confirmed NADA's scoring, just to make sure I took it to Courtesy Nissan of Tampa and paid for their Certified Nissan Mechanics to do a full diagnostic test. Courtesy Nissan's Diagnostic test revealed that the transmission would need to be replaced, which while I did purchase a used car warranty from Suncoast, the car has been out of commission since roughly a week after receiving delivery from Suncoast. When I contacted [XXX] (Owner) by email on 4-separate occasions, from 2-separate email addresses, and text, he states he never received them. Given the owner's approach, and refusing to own up to his lies, or take any kind of responsibility here, I would like a full refund, as I would have never purchased the car, if I knew it had a major safety issue and would have to have the transmission replaced immediately after delivery, and I most certainly wouldn't have paid the price of a car that NADA stated was in "Good Condition", as the cost of the transmission is actually 65% of the price I paid for the car. With the transmission needing to be replaced, the same measuring tool (NADA) that Suncoast used to sell me the car, actually states the car is worth thousands-less. Attached, you will also find a copy of the results from the Certified Nissan Mechanic at Courtesy Nissan of Tampa. Warm regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

VEHICLE INFREQUENTLY SURGES WHEN INITIALLY PRESSING DOWN ON THE GAS PEDAL. ALSO IT HAPPENS WHEN DRIVING AND PULLING UP BEHIND VEHICLES AT STOP SIGNS OR TRAFFIC LIGHTS. IT CAUSED AN ACCIDENT WHEN TRYING TO PARK IN A TIGHT SPOT. SURGE WHEN TRYING TO EASE FORWARD CAUSED VEHICLE TO RUN ONTO STONE WALL. NOT AN ACCIDENT INVOLVING AN PERSONAL INJURY BUT POTENTIAL IS THERE FOR A SERIOUS ACCIDENT. UNRELIABLE ACCELERATION IS A POTENTIALLY DANGEROUS ISSUE. A SECOND OCCASION WAS IN TRAFFIC AFTER MERGING OFF A FREEWAY. SEVERAL CARS WERE WAITING AT STOP SIGN. AS EACH PULLED OUT WE ALL EASED UP. WHEN I TRIED TO EASE UP IT SURGED ON ME AND ALMOST PUT ME INTO REAR OF CAR IN FRONT OF ME.

TWO DANGEROUS ISSUES. FIRST IS WHEN I AM WAITING TO PULL INTO TRAFFIC AND HAVE TO GIVE IT A FAST START. THE CAR TOTALLY FAILS AS I DO THIS. I MOVE ABOUT 5 FEET AND THE CAR DOES NOTHING, LEAVING ME HANGING OUT WITH TRAFFIC APPROACHING. EVENTUALLY, AFTER PUSHING THE GAS PEDAL, IT RESPONDS. THE SECOND ISSUE HAPPENED RECENTLY. THE CAR WOULD NOT DRIVE MORE THAN 30 MPH. I WAS DRIVING DOWN A TYPICAL RURAL ROAD AND THE CAR JUST GAVE UP, ALLOWING ME TO GO 30 MPH AT THE MOST. EVENTUALLY COOPERATED AFTER I STOPPED. BOTH PROBLEMS ARE VERY DANGEROUS.

CAR HESITATES WHEN ACCELERATING CAUSING A DANGER WHEN CAR DOES NOT GO AS EXPECTED WHEN PULLING INTO TRAFFIC. IT ALSO JERKS AND SHUDDERS AT LOWER SPEEDS, THE CAR SHAKES SOMEWHAT VIOLENTLY AND WILL STOP IF YOU FLOOR THE GAS PEDAL. BOUGHT THE CAR BRAND NEW FROM DEALER AND HAVE BROUGHT IN FOR THE ISSUE TO BE TOLD THE COMPUTER DOESN'T SEE A PROBLEM. I DRIVE THE CAR DAILY I KNOW THERE IS AN ISSUE AND IT IS DANGEROUS TO DRIVE WHEN IT CHOOSES NOT TO GO WHEN ACCELERATING.

MY CAR THAT HAD LESS THAN 60,000 MILES ON IT HAS HAD TO HAVE THE ANTILOCK BRAKE SYSTEM REPLACED, THE TRANSMISSION REPLACED, THE LEATHER SEATS HAVE TEARS ON BOTH SIDES OF THE REAR SEAT, THE WINDSHIELD HAS OVER A DOZEN CHIPS IN IT AND MOST RECENTLY, WHEN DRIVING, MY GAS GAUGE WENT TO EMPTY ALTHOUGH I HAD JUST FILLED IT UP LESS THAN 16 HOURS EARLIER AND HAD NOT DONE ANY DRIVING. I PULLED OVER ON THE SIDE OF THE HIGHWAY, TURNED MY CAR OFF AND BACK ON AND THE GAUGE RESET ITSELF. MY CAR IS NOW OUT OF WARRANTY AND I'M WAITING FOR THE NEXT MAJOR THING TO HAPPEN.

IN NOVEMBER 2015, THE CAR FUEL LIGHT CAME ON DURING A TRIP. BEFORE I COULD GET TO A GAS STATION, THE CAR SUDDENLY BECAME SLUGGISH AND WOULD NOT GO OVER 20 MILES PER HOUR. THE ENGINE DID NOT TURN OFF INDICATING IT STILL HAD GAS. I WAS ABOUT A MILE AND A HALF FROM AN EXIT AND WAS ABLE TO DRIVE ON THE SHOULDER AND GET TO A STATION AND REFILL THE CAR. I TOPPED IT OFF AT 16 GALLONS (CAR HOLDS 19). THE CAR RAN FINE AFTER IT WAS FULL. THIS WAS A DANGEROUS SITUATION GIVEN THAT TRAFFIC WAS MOVING AT 70 MILES PER HOUR WHEN THE CAR DROPPED TO 20 MILES PER HOUR. I CALLED NISSAN USA AND MY DEALER AND WAS TOLD THEY COULDN'T DO ANYTHING UNLESS AN ENGINE LIGHT CAME ON OR THEY COULD REPLICATE THE PROBLEM. IN MARCH 2016, THE CAR FUEL LIGHT AGAIN CAME ON WHILE ON A RESIDENTIAL ROAD. WHILE THE CAR REGISTERED 35 MILES LEFT UNTIL EMPTY, THE CAR AGAIN BECAME SLUGGISH AND WOULD NOT EXCEED 20 MPH. I DROVE TO A GAS STATION AND TOPPED IT OFF AT 15.5 GALLONS. THIS TIME, LIKE THE LAST, THE CAR WORKED NORMALLY WHEN IT WAS FULL. IN APRIL 2016, THE DEALER AGREED TO REPLACE THE TWO FUEL LEVEL SENSORS. SINCE THEN I HAVE NOT HAD THE ISSUE BUT ALSO HAVE FILLED UP BEFORE OR IMMEDIATELY AFTER THE FUEL LIGHT COMES ON. EACH TIME I HAVE ONLY BEEN ABLE TO GET SLIGHTLY OVER 15 GALLONS IN THE TANK. I HAVE NOTICED THAT OTHERS HAVE REPORTED SIMILAR PROBLEMS WITH THIS MODEL ON AUTOMOTIVE WEBSITES. THIS ISSUE APPEARS TO BE A DESIGN FLAW THAT COULD LEAD TO SERIOUS INJURY FOR THOSE WHO SUDDENLY LOSE POWER ON A FREEWAY. CAR OWNERS SHOULD BE WARNED TO FILL UP IMMEDIATELY IF THE FUEL LIKE COMES ON.

THE CAR IS INTERMITTENTLY STALLING WHEN I GET TO ABOUT 1/4 TANK OF GAS. SOMETIMES IT DOES NOT CHANGE GEARS, OTHER TIMES IT STALLS OUT AND TURNS OFF COMPLETELY. THIS IS VERY DANGEROUS AS IT HAS DONE SO WHEN I PULLED OUT IN TRAFFIC AND THREE TIMES ON THE HIGHWAY. TWICE THE CAR WAS GOING APPROXIMATELY 55 MILES PER HOUR AND WHEN I TRIED TO SPEED UP THE VEHICLE STALLED OUT AND WOULD NOT GO OVER THIS SPEED. I HAD TO PULL OFF OF THE INTERSTATE. AGAIN, IT HAPPENED GOING ABOUT 5MPH WHILE ATTEMPTING TO TURN INTO TRAFFIC, THE VEHICLE THEN TURNED OFF.

STARTED ABOUT 1 1/2 WEEKS AGO (APPROX 2900 MILES ON THE ODOMETER), FIRST TIME WASNT EXPECTING IT AND HOPED IT WAS JUST A FLUKE, 2ND TIME IT HAPPENED EARLY MY DAUGHTERS WERE WITH ME AND ASKED WHAT WAS WRONG WITH THE CAR WHEN IT HAPPENED, AND THEN AGAIN THE OTHER MORNING AT THE END OF MY 45 MIN RIDE INTO WORK. EACH TIME IT HAPPENED WAS WHEN I WAS MERGING FROM AN ON RAMP INTO TRAFFIC. THE LAST OCCURANCE, AND I BELIEVE THE OTHERS AS WELL, I WAS GOING APPROX 35MPH, STAYING STEADY ON THE SPEED LOOKING FOR A SPOT IN TRAFFIC TO MERGE INTO, GIVING IT GAS AND STARTED MY MERGE ONLY TO FEEL AND HEAR NO CHANGE IN RPM OR SPEED, GIVING IT MORE AND MORE PETAL, AND STILL NO CHANGE IN SPEED AT ALL, AFTER AVOIDING THE OTHER DRIVER THAT ALMOST HIT ME BECAUSE OF IT, I MOVED BACK OVER AND HAD A MOMENT AND TRIED AGAIN TO GET INTO THE PETAL AT ALMOST WIDE OPEN THROTTLE AND STILL NO RPM CHANGE AND NO MOVEMENT UP IN SPEED (ALSO STILL NO LOSS OF SPEED), DURING EACH OCCURRENCE THE CAR WAS SMOOTH (NO ENGINE BUCKING JUST WOULDN'T RESPOND TO GAS INPUT). THE SAME SYMPTOMS HAVE OCCURED THE THREE TIMES IT'S OCCURED. THE RESOLVE EACH TIME WAS THE SAME, LET OFF THE GAS FOR 1-2 SECS, GIVE IT GAS AND THE CAR DROVE AGAIN AS NORMAL. DEALERSHIP HAS LOOKED AT MY CAR WITH NO EXPLINATION, NO TROUBLE CODES WERE GENERATED, AND THEY STATED TRANNY FLUID WAS FINE. IT ACTED LIKE THE CVT WAS STUCK ON A PARTICULAR BAND AND ALSO WOULDN'T ALLOW ANY ADDITIONAL GAS, HENCE NO ADDITIONAL SPEED. THE LAST OCCURANCE IT WAS ABOUT 35 DEGREES OUT. I HAVE TRIED TO REPRODUCE THE PROBLEM MANY TIMES WITH NO SUCCESS AT ALL, AND WITH NO CODES BEING GENERATED TO POINT THE DEALEFSHIP TO ANY ISSUE, THIS IS A BIG SAFETY CONCERN FOR ME AND MY FAMILY AS IT GOES UNRESOLVED.