2015 Nissan Murano

HAD A RECALL ON PASSENGER SIDE AIRBAG. THE LIGHT STAYS ON WHEN A PASSENGER IS PRESENT. WE TOOK IT IN TO HAVE IT FIXED ACCORDING TO THE RECALL .IT WORKED FOR A WHILE AND STARTED DOING THE SAME ISSUES. SOMETIMES IT WORKS AND SOMETIMES IT DOESN'T. AGAIN WE ASKED THEM TO TAKE A LOOK AT IT . WHAT THEY TOLD US TO WIGGLE AROUND ON THE SEAT, WHICH IS STUPID. IT'S STILL NOT FIXED.THIS IS A SAFETY ISSUE AND WE WANT IT FIX. NOT HAPPY ABOUT THIS. IS IT A SOFTWARE PROBLEM?

WE HAVE REPEATEDLY COMPLAINED TO OUR DEALER REGARDING THE PASSENGER SIDE AIR BAG NOT ACTIVATING WITH A PASSENGER IN THE SEAT. IT DOES NOT OCCUR ALL OF THE TIME, AND WILL USUALLY ENGAGE WITHIN 5 MILES OF DRIVING. I JUST HAD THE DEALER LOOK AT IT AGAIN AND REQUESTED THAT THE SENSOR BE REPLACED. THEY CAN'T RECREATE OUR ISSUE AFTER HAVING THE CAR FOR 4 DAYS, SO THEY REPLACED NOTHING AND GAVE ME THE CAR BACK. I AM COMPLETELY FRUSTRATED AT THEIR LACK OF CONCERN OVER WHAT I CONSIDER TO BE A SAFETY FAILURE. WE HAVE HAD THE ISSUE SINCE WE BOUGHT THE CAR IN APRIL 2016. *TR

TL* THE CONTACT LEASED A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE FRONT PASSENGER SIDE DASHBOARD AIR BAG. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED EXTENSIVE BRUISING TO THE LEFT SHOULDER, BRUISING FROM THE SEAT BELT RESTRAINT, BRUISES TO THE RIGHT KNEE, AND THE RIGHT SHIN. MEDICAL ATTENTION WAS RECEIVED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION CENTER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A TECHNICAL RESPONSE FROM THE MANUFACTURER. THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,300.

2015 NISSAN MURANO CUSTOMER WRITES IN REGARDS TO RECALL R1609 SAFETY ISSUE WITH THE OCCUPANT CLASSIFICATION SYSTEM - OCS. AFTER R1609 FIELD SERVICE ACTION PERFORMED ON 10/30/15 OCS INTERMITTIENTLY INCORRECTLY CLASSIFIES AN ADULT PASSENGER WEIGHING 150 LBS. AS A CHILD FOR PERIODS OF 12 SECONDS UP TO 8 MINUTES AS INDICATED BY THE CENTER CONSOLE INDICATOR. ISSUE OCCURS WHILE STATIONARY, IN MOTION ON CITY STREET OR HIGHWAY UNDER ALL CIRCUMSTANCES. SAFETY ISSUE STILL REMAINS A UNRESOLVED PROBLEM.

OCS RECALL TO HAVE THE COMPUTER RESET FOR THE PASSENGER AIRBAG INDICATOR LIGHT. I HAVE THE EXACT SYSTEMS AS SOME OTHERS IN THE COMPLAINT SECTION WITH THIS RECALL. WHICH IS THE LIGHT DOES NOT ALWAYS GO OFF WHEN SOMEONE IS SITING IN THE PASSENGER SEAT. IT IS AN INTERMITTENT PROBLEM. I HAVE NOTIFIED THE DEALER ABOUT IT BUT THEY COULDN'T DO ANYTHING SINCE IT IS A FIRMWARE ISSUE THAT NISSAN WILL HAVE TO PATCH AGAIN AND NOTIFY DEALERS BY A TSB PLUS I DID NOTIFY NISSAN CUSTOMER SERVICE ABOUT THE ISSUE BUT THEY GAVE THE USUAL RUN AROUND ANSWER GO BACK TO THE DEALER ETC. BECAUSE YOU ARE DEALING WITH A CUSTOMER SERVICE REP NOT AN ENGINEER WHO CAN ACTUALLY FIX THE PROBLEM. SO IT WILL TAKE ANOTHER RECALL ETC. BY NHTSA TO FORCE A FIX.

I RECEIVED A RECALL NOTICE FOR THE FRONT PASSENGER SEAT OCS (16V244000). THE DEALER COMPLETED THE SERVICE. SHORTLY AFTER THE VEHICLE BEGAN TO EXHIBIT THE SAME SYMPTOMS AGAIN. THE PASSENGER SIDE AIR BAG OFF INDICATOR LIGHT WAS ON EVEN THOUGH THERE WAS A 160 LB. PERSON IN THE SEAT. THIS DID NOT HAPPEN ALL THE TIME BUT PERIODICALLY. I JUST HAD THE VEHICLE IN FOR SERVICE AGAIN AND REPORTED THE PROBLEM STILL EXISTS. THE DEALER HAD SOMEONE SIT IN THE PASSENGER SEAT AND THE LIGHT DID NOT COME ON AT THAT TIME. THEY SIMPLY GAVE ME A SHEET OF PAPER TELLING ME HOW THE LIGHT WORKS WHICH IS NO DIFFERENT THAN WHAT THE MANUAL SAYS. THEY SAID THE PERSON SITTING IN THE SEAT HAD PROBABLY NOT BEEN SITTING RIGHT CAUSING THE SYSTEM TO THINK NO ONE WAS IN IT? THERE IS STILL A PROBLEM WITH THE PASSENGER SIDE AIRBAG SENSOR, DESPITE THE INITIAL RECALL. THE PROBLEM DOES NOT HAPPEN ALL THE TIME BUT IT DOES HAPPEN PERIODICALLY.

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED INCONSISTENTLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER APPROXIMATELY FIVE MONTHS AGO AND REPAIRED PER AN UNKNOWN RECALL. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONSULTED WITH THE DEALER. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

I NOTICED THAT MY PASSENGER AIRBAG OFF INDICATOR LIGHT WAS ILLUMINATED WHEN I WAS SITTING IN THE PASSENGER SEAT. IT WOULD HAPPEN INTERMITTENTLY. NISSAN ISSUED A RECALL FOR THE AIRBAG AND I TOOK THE CAR IN TO HAVE IT SERVICED AND ASSUMED IT WAS A RELATED ISSUE. AFTER THE RECALL WAS COMPLETED, THE SAME ISSUE OF THE LIGHT OCCURRED INTERMITTENTLY. I RETURNED THE CAR TO NISSAN WHO REPLACED THE ENTIRE AIRBAG MODULE. AFTER THAT, I STILL NOTICED THE LIGHT WOULD INTERMITTENTLY BE ON WHILE THERE WAS A PASSENGER IN THE SEAT. SPECIFICALLY, MYSELF OR MY DAUGHTER. BOTH OF US ARE 110-120 LB ADULTS. I AGAIN RETURNED THE CAR TO NISSAN WHO ADMITTED THAT THERE IS NO DEFINITE WEIGHT THAT WILL ACTIVATE THE AIRBAG AND THE 110-120 RANGE IS INDETERMINATE. THE SUGGESTION WAS THAT I PULL OVER AND RESTART THE CAR TO RESET THE SYSTEM TO RECOGNIZE A PASSENGER IN THE SEAT. I AM UNABLE TO ESTABLISH ANY PATTERN OF WHAT CAUSES IT TO HAPPEN. IT SEEMS VERY RANDOM. OCCASIONALLY WHEN AT A STOP LIGHT, THE CAR WILL RECALCULATE AND ACTIVATE THE AIRBAG. I WOULD ESTIMATE 40% OF THE TIME A PASSENGER IS IN THE SEAT, THE LIGHT ILLUMINATES TO INDICATE THE AIRBAG IS OFF. I FEEL THIS IS A FAULTY AND DANGEROUS DESIGN. NO ONE DISCLOSED WHEN I BOUGHT THE CAR I MAY NOT HAVE AIRBAG PROTECTION. INITIALLY I WAS TOLD THE WEIGHT SETTING WAS ANYTHING GREATER THAN 70LBS WOULD ACTIVATE THE AIRBAG WHICH IS REASONABLE TO PROTECT SMALLER INFANT PASSENGERS THAT SHOULDN'T BE IN THE FRONT SEAT TO BEGIN WITH. BUT ADULTS AND TEENS OVER 70LBS SHOULD HAVE RELIABLE AND CONSISTENT AIRBAG PROTECTION. I DO HAVE VIDEOS OF MYSELF IN THE PASSENGER SEAT WITH THE AIRBAG LIGHT WHILE WE ARE DRIVING ON THE HIGHWAY IF NEEDED. I AM DISAPPOINTED AND SHOCKED NISSAN DOES NOT FEEL THIS IS A SAFETY CONCERN.

2015 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO RECALL R1609 SAFETY ISSUE WITH THE OCCUPANT CLASSIFICATION SYSTEM- OCS INCORRECTLY CLASSIFIES AN ADULT PASSENGER AS A CHILD/AS AN EMPTY SEAT AND SWITCHES OFF THE PASSENGER AIRBAG. *SMD THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE OCS MADE A WRONG DETERMINATION. THE CONSUMER STATED THE SAFETY ISSUE STILL REMAINS A PROBLEM. *JB