2014 Nissan Murano

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO JERRY SEINER NISSAN LOCATED IN BOUNTIFUL, UT, BUT WAS NOT REPAIRED BECAUSE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD GET BACK TO THE CONTACT WHEN THE REMEDY PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING THE DRIVER SIDE SUN VISOR FALLS WITHOUT WARNING, OBSTRUCTING VISION. IT WILL NOT STAY ALL THE WAY UP. SOMETIMES IT FALLS ALL THE WAY DOWN, AND SOMETIMES IT STOPS PARTWAY DOWN AND IF I MAKE A QUICK STOP MY HEAD HIT IT. I CANNOT LOWER THE AUTOMATIC SEAT FAR ENOUGH TO GET BELOW IT SUFFICIENTLY. THIS IS A SAFETY HAZARD BECAUSE IT BLOCKS MY VIEW WHILE DRIVING. I TOOK THIS VEHICLE TO THE NISSAN DEALERSHIP AND THEY CAN REPAIR IT BY INSTALLING A COMPLETELY NEW VISOR ASSEMBLY AT A COST OF NEARLY $300, BUT THEY DO NOT WANT TO DO SO BECAUSE THE PROBLEM WILL RECURR AFTER SOME TIME. THEY SAY IT IS A DEFECT THAT NISSAN HAS NOT CORRECTED. I RESEARCHED THE PROBLEM AND WITHIN MINUTES FOUND HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. THIS HAPPENS WHENEVER THE VEHICLE IS IN MOTION, BUT THE VISOR WILL NOT STAY UP EVEN WHEN PARKED.

BLIND SPOT WARNING AND LANE DEPARTURE WARNING SYSTEMS FAIL AS INDICATED BY FLASHING GREEN LIGHTS ON THE INSTRUMENT PANEL. THIS IS AN INTERMITTENT PROBLEM AND OCCURS DURING LONG TRIPS. THE SYSTEMS MAY FAIL AND BE UNAVAILABLE FOR VARIOUS AMOUNTS OF TIME AND THEN RETURN TO NORMAL OPERATION. THE FAILURE CAN BE CORRECTED BY SHUTTING DOWN THE ENGINE AND RESTARTING. THE FAILURES OCCUR AT VARIOUS TIMES DURING A TRIP. WHEN THE SYSTEMS FAIL, THE BLIND SPOT WARNING LIGHTS DO NOT ILLUMINATE, AND THE LANE DEPARTURE WARNING TONE DOES NOT HAPPEN. THE DEALER HAS BEEN UNABLE TO FIND ANY CODES THAT WOULD INDICATE A PROBLEM AND THEREFORE HAS NO IDEA HOW TO FIX THE PROBLEM. SINCE THE DRIVER HAS TO MONITOR THESE SYSTEMS MORE CLOSELY THAN NORMAL, THIS COULD LEAD TO A SITUATION WHERE THE SYSTEM IS IN FAILURE WHEN IT IS MOST NEEDED. THIS PROBLEM HAS BEEN REPORTED TO THE DEALER AT EVERY OIL CHANGE SERVICE SINCE THE CAR WAS PURCHASED.

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (NISSAN OF CHESAPEAKE IN CHESAPEAKE, VA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ... .UPDATED 11/16/17 *BF *TR

I RECEIVED RECALL LETTER NHTSA RECALL 17V-184.CALLED NISSAN 804-378-3000.MADE APPT FOR RECALL,WAS ADVISED PART WAS THERE.UPON ARRIVING AT APPT. I WAS TOLD SORRY PARTS WERE THERE BUT NOW ARE ALL GONE.WE WILL ORDER AND PUT YOUR NAME ON IT AND CALL YOU IN A COUPLE WEEKS.IT HAS BEEN ALMOST 3 MONTHS NO CALL. I HAVE ATTEMPTED TO CALL AND NO ANSWER,LEFT SEVERAL MESSAGES NO CALL BACK.THIS IS MY FIRST MURANO AND I WANT TO DO THE RIGHT THING TO KEEP MY WARRANTY GOOD.I AM FRUSTRATED AND DO NOT KNOW WHAT TO DO.PLEASE ADVISE ME.THANK YOU.03

I HAVE HAD MY CAR A LITTLE OVER THREE YEARS AND RECENTLY HAVE HAD ALL FOUR OF THE PASSENGER DOOR LOCKS FAIL. INITIALLY THIS WAS THE DRIVER SIDE, THESE WERE FIXED AND THEN THE PASSENGER SIDE FAILED. DURING THESE PERIODS THE REAR DOORS, WHERE MY YOUNG COUSINS SIT COULD NOT BE OPENED FROM THE EXTERIOR. THIS IS RATHER ALARMING AS IF WE WERE IN ANY SORT OF SEVER ACCIDENT GETTING THEM OUT WOULD BE VERY DIFFICULT. THE SERVICE CENTER I WENT TO TRIED TO PASS THIS OFF AS REGULAR WEAR AND TEAR BUT IT SEEMS QUITE CLEAR THAT SOME DEFECT IS PRESENT AND ONE THAT COULD LEAD TO SOMEONE BEING HARMED IF AN ACCIDENT WERE TO OCCUR.

I HAD TWO APPOINTMENTS AT WRIGHT NISSAN OF WEXFORD (PA)FOR A RECALL. THE FIRST APPOINTMENT THEY CALLED AND RESCHEDULED BECAUSE THEY DID NOT HAVE THE PART. THE SECOND APPOINTMENT WAS SCHEDULED AND WHEN I ARRIVED, THEY TOLD ME THEY DID NOT HAVE THE PART. I HAVE TAKEN TWO DAYS OFF OF WORK TO GET THIS RECALL SERVICE WORK PERFORMED. I RESCHEDULED WITH ANOTHER DEALERSHIP.

JUST GOT LETTER IN MAIL FROM NISSAN ON 5-13-17 (RECALL IS EFFECTIVE 03=06-17). WHEN CALLED ON 5-15-17 DON DAVIS NISSAN OF ARLINGTON, TX (LOUIS, MAIN SERVICE ADVISOR), I WAS TOLD THAT THEY HAVE TO ORDER PARTS FOR REPAIRS, AND I HAVE TO LEAVE MY CAR AT LEAST FOR A DAY. I HAVE TO GET A RENTAL CAR FROM THEM UNTIL REPAIRS ARE DONE. I GOT CONFUSED WHAT TO DO? IS IT UNSAFE TO DRIVE MY CAR IF REPAIRS ARE DELAYED? [XXX], [XXX], TEL: [XXX](HOME), [XXX](CELL). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

WHILE TRAVELING AT APPROXIMATELY 70 MPH WESTBOUND ON HIGHWAY I-72/US 36 NEAR HANNIBAL, MISSOURI, WE HEARD A LOUD AND SUDDEN EXPLOSION RESULTING IN A CATASTROPHIC LOSS OF THE SUNROOF ON OUR SUV. AT THE TIME OF THE INCIDENT, THE SUNROOF AND SUNSHADE WERE CLOSED. THE HIGHWAY WAS LIGHTLY TRAVELED AND THERE WERE NO VEHICLES (CARS, TRUCKS, BUSES, ETC.) IN THE VICINITY. WE DID NOT PASS UNDER ANY OVERPASSES. THERE WAS NOTHING IN THE AREA THAT WOULD HAVE GENERATED A PROJECTILE THAT WOULD HIT A SUNROOF 5 1/2' ABOVE THE PAVEMENT. SIMPLY STATED, WE WERE AN ISOLATED CAR ON A DESERTED STRETCH OF HIGHWAY. WEATHER CONDITIONS WERE CLEAR AND SUNNY WITH LIGHT CLOUDS. THE TEMPERATURE WAS APPROXIMATELY 50 DEGREES AT THE TIME OF THE INCIDENT.