2014 Nissan Murano

TL* THE CONTACT OWNED A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO SLIDE DOWN A HILL. THE VEHICLE THEN CRASHED INTO TWO TREES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A LOCAL BODY SHOP. THE DEALER WAS NOT CONTACTED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

ON AUGUST 4, 2017, I VISITED AUTONATION NISSAN IN MEMPHIS SO THEY COULD VERIFY THAT MY CAR NEEDED THE RECALLED PART. AFTER VERIFICATION, I WAS TOLD THE PARTS WOULD BE ORDERED & THEY WOULD CALL ME WHEN THEY CAME IN TO SCHEDULE THE SERVICE. I NEVER RECEIVED A CALL. ON SEPTEMBER 12, 2017, I CALLED AUTONATION NISSAN AGAIN TO FOLLOW UP & SPOKE WITH DAVE IN SERVICE. DAVE TOLD ME THAT IT WAS NEVER ORDERED & TOLD ME HE WOULD PLACE THE ORDER RIGHT AWAY. AGAIN, I HAVE NEVER RECEIVED A FOLLOW UP CALL SAYING THE PARTS HAVE COME IN.

NHTSA RECALL 17V-184 FOR OUR 2014 NISSAN MURANO BEGAN 5/10/2017. TOOK CAR TO DEALER 5/31/2017 FOR CORRECTIVE ACTION AFTER RECEIVING RECALL NOTICE. REPAIR COULD NOT BE MADE BECAUSE PARTS ARE ON RESTRICTION. FOLLOWED UP WITH MULTIPLE DEALERS ON 9/6/2017 - PARTS ARE STILL ON RESTRICTION. IT MAKES NO SENSE TO ISSUE A RECALL IF PARTS ARE NOT AVAILABLE. THIS NEEDS TO BE FIXED.

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THAYER NISSAN LOCATED AT 18039 N DIXIE HWY, BOWLING GREEN, OH WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO POHANKA NISSAN OF FREDERICKSBURG AT (540) 898-5200 (LOCATED AT 5200 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE PARTS WERE TO BECOME AVAILABLE IN SEPTEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

6/17/17 COMPLETED 2014 MURANO POWER STEERING HOSE CLAMP RECALL WORK. NHTSA 17V-184. NOTICED RATTLING NOISE FROM ENGINE WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT (STATIONARY). 6/29/17 BACK TO DEALER, GOT BACK 7/3/17. DEALER REPRODUCED AND NOTED THE ISSUE ON SERVICE RECORD. DID THE RECALL WORK FOR A 2ND TIME, BUT ISSUE NOT FIXED. STATED THERE IS NO FIX, BLAMES RECALL PART (DEALER SAYS PER NISSAN TECHLINE), REFERRED ME TO NISSAN CONSUMER AFFAIRS. 7/8/17-7/11/17 PROVIDED NISSAN PROOF OF OWNERSHIP. THEY ADVISED TO GO TO ANOTHER DEALER. 7/13/17-7/14/17 ANOTHER DEALER. THEY CLAIMED TO NOT HEAR THE NOISE AND SUGGESTED I BRING BACK A RECORDING. WENT BACK WITH NOISE RECORDING IN MY GARAGE. THEY CONFIRMED NOISE IN WRITING AND ADVISED ME TO GO BACK TO THE ORIGINAL DEALER. ALSO REFERRED ME BACK TO NISSAN. 7/16/17, 7/20/17 NISSAN SAYS TRYING TO GET IN TOUCH WITH BOTH DEALERS. 7/24/17 NISSAN INFORMED ME THAT THE FIRST ONE CLAIMS THE NOISE IS NORMAL, THE SECOND ONE CLAIMS THERE IS NO NOISE. I INFORMED NISSAN BOTH DEALERS CONFIRMED NOISE IN WRITING. I ASKED IF THE NOISE IS NORMAL (PER THE FIRST DEALER), WHY DID THEY DO THE RECALL WORK A SECOND TIME? AND HOW CAN THE SECOND DEALER CLAIM THERE IS NO NOISE WHEN I HAVE IT IN WRITING? HE ASKED ME TO SEND HIM THE VIDEO RECORDING AND DOCS FROM BOTH DEALERS. I E-MAILED NISSAN PDF SCANS AS WELL AS THE VIDEO RECORDING. 7/27/17-7/31/17 NISSAN ASKED ME TO GO TO THE FIRST DEALER. DEALER CONFIRMED THE NOISE ON THE RECORDING. BUT NOW THEY CLAIMED NOT HEARING THE NOISE AND THERE IS NOTHING FURTHER THEY CAN DO. THEY AVOIDED ANSWERING WHY THEY DID RECALL WORK TWICE. 8/1/17 NISSAN INFORMED ME THERE IS NOTHING NISSAN CAN DO. NISSAN CONFIRMED THE NOISE ON THE VIDEO AND CONFIRMED THAT BOTH DEALERS ACKNOWLEDGED THE NOISE. 8/12/17 THE NOISE PERSISTS. I AM CONCERNED SAFETY/RECALL ISSUE IS NOT PROPERLY FIXED.

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V184000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO JERRY SEINER NISSAN LOCATED IN BOUNTIFUL, UT, BUT WAS NOT REPAIRED BECAUSE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD GET BACK TO THE CONTACT WHEN THE REMEDY PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. PARTS DISTRIBUTION DISCONNECT.