2013 Nissan Murano

The contact owns a 2013 Nissan Murano SL. The contact stated while driving 65 MPH, the vehicle lost power. The check engine warning light was illuminated. The vehicle was taken to the local mechanic who would not perform the work due to recalls on the transmission. The vehicle was taken to the dealer but has not been repaired. The contact stated the vehicle was repaired under a previous manufacturer recall that replaced the transmission, however, the failure persisted. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 166,000.

2013 Nissan Murano (81,000 miles): Engine warning light came on, code check revealed "Mass Airflow Senser" while waiting for dealer appointment car was running fine with no issues other than warning light. I was driving the car at 40 MPH and the car came to a complete stop "as if engine was turned off". there was no warning. no breaks, no steering. Car was almost in ditch but I managed to force steering back onto road (I was the only one at risk). Car restarted as though no problem had occurred. Research revealed same issue with other model years.

I NEEDED TO REPLACE THE TRANSMISSION OF MURANO 13, TWICE IN '17 AND AGAIN IN '18. NOW IN LATE 2019, I AGAIN STARTED TO HEAR CRANKING SOUND WHILE PUSHING GAS. THEN IN 2020, VEHICLE SEIZED AT THE MIDDLE OF THE ROAD, BUT AFTER 5 MINS IT GOT STARTED TO DRIVE ABOUT .3 MILE. AFTER THAT VEHICLE IS UNABLE TO START, AFTER SENDING TO NISSAN DEALERSHIP, IT WAS DIAGNOSED AS TRANSFER SEAL LEAKING PROBLEM. MY MURANO SEEMS TO HAVE A GENERIC POWERTRAIN PROBLEM. AFTER CONTACTING NISSAN MURANO CONSUMER AFFAIR, NO HELP THIS TIME. THEY HELP TO REPLACE THE TRANSIMISSION 2 TIMES THOUGH. NOT SURE IF THE TRANSFER CASE PROBLEM WAS CAUSED DURING TRANSMISSION REPLACEMENT OR IT IS A MANUFACTURING FAULT.

ON AUGUST 3, 2019 MY WIFE AND I WERE DRIVING OUR 2013 MURANO ON A TWO-LANE STATE HIGHWAY (COLORADO 133) BETWEEN REDSTONE AND MARBLE WHEN WITHOUT WARNING THE TRANSMISSION STOPPED WORKING, LEAVING THE ENGINE RUNNING NORMALLY. IT WAS LIKE THE CAR SHIFTED INTO NEUTRAL. WE WERE THEN COASTING ON THE HIGHWAY WHILE WE LOOKED FOR A SAFE PLACE TO STOP ON THE SHOULDER OF THE ROAD OUT OF THE LANE OF TRAFFIC. FORTUNATELY THE CAR FOLLOWING US WAS NOT TOO CLOSE TO BE ENDANGERED BY OUR LOWER SPEED. THIS WAS A DANGEROUS CONDITION. THE ODOMETER READ 87,861 MILES. WE HAD OWNED THE VEHICLE FOR ALMOST 3 YEARS AT THAT POINT AND HAD DRIVEN IT IN A NORMAL FASHION. WE HAD NOT TOWED ANYTHING NOR DRIVEN OFF ROAD OR EXPOSED THE CAR TO ANY HAZARDOUS CONDITIONS. ULTIMATELY THE CAR HAD TO BE TOWED TO THE NEAREST DEALER, LOCATED IN GRAND JUNCTION, COLORADO, 121 MILES AWAY, TO HAVE THE TRANSMISSION REPLACED. AT THAT TIME WE LEARNED THAT THE TRANSMISSION WAS THE CVT MODEL USING BELTS AND NOT GEARS. THE DEALER TOLD US THE BELTS HAD SHREDDED INSIDE THE TRANSMISSION. THE NORMAL 50,000 MILE WARRANTY HAD PASSED, SO WE WERE FACED WITH REPLACING THE TRANSMISSION AT OUR OWN EXPENSE, APPROXIMATELY $4,000. WE THINK THIS IS UNACCEPTABLE WHEN WE HEAR OF CARS GOING INTO THE UPPER 100,000'S AND EVEN 200,000 MILES ON THE SAME TRANSMISSION. WE ALSO LEARNED THAT NISSAN HAD PROBLEMS WITH EARLIER CVT-EQUIPPED CARS AND EXTENDED THE WARRANTY TO 100,000 MILES, BUT THE 2013 MODEL YEAR HAD NOT EXPERIENCED ENOUGH FAILURES TO JUSTIFY INCREASING THE WARRANTY PERIOD. BASICALLY, WE THINK 87,861 MILES IS UNACCEPTABLE FOR THE LIFE OF A TRANSMISSION. WE HOPE NISSAN WILL COMPENSATE US FOR OUR EXPENSES.