2018 Nissan Maxima

I am submitting this as a formal complaint regarding an ongoing and unresolved safety issue with my 2018 Nissan Maxima (VIN: [XXX] ). Despite multiple attempts to have this issue diagnosed and repaired, the problem continues without resolution. The issue occurs after driving for approximately 30 minutes. The vehicle suddenly goes into limp mode, the gas pedal becomes unresponsive, and the RPMs begin to drop regardless of speed. After about five minutes, the vehicle slowly regains power. This creates an extremely dangerous situation, particularly while driving in traffic or on highways, as it puts my safety and the safety of others at risk. I have taken my vehicle to multiple transmission shops, Nissan dealerships, independent mechanics, and mobile diagnostic services. I am consistently being told that nothing is wrong and that no repairs can be performed because the vehicle will not produce a diagnostic code. However, the issue continues to occur and remains unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My rear passenger side coil spring broke. This is a dealer only item. I contacted the dealer and the item is on back order. It is my only means for transportation. I didn’t cause this break, and now I can’t even get it fixed until it comes in whenever that may be. The dealership doesn’t have an estimated time for delivery. I am financing my car and can’t even drive it.

In June 2019, while driving my 2018 Nissan Maxima, the vehicle suffered a sudden and violent mechanical failure. Without warning, the steering wheel jerked forcefully to the side, and the vehicle became uncomtrollabel leading to an approx 100-foot spin across a median. ​I have since verified this vehicle was subject to NHTSA Recall 19V-807 for an ABS Actuator leak that shorts the circuit board. This defect caused the crash, which resulted in a Traumatic Brain Injury (TBI) with extremy worsening memory loss 4mm spinal shift (L5-S1). I have comparative MRI scans (2015 vs. post-crash) confirming the injury.

The contact owns a 2018 Nissan Maxima. The contact stated that the power door functions on the front driver’s door failed to operate on two separate occasions. Due to the failure, the contact had to enter the vehicle from the front passenger’s side before crawling over into the driver’s seat. The vehicle was initially taken to the dealer, and the front driver’s side door actuator was replaced. And on the second visit, the contact was informed that both the front driver’s side and rear passenger’s side door actuators were defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was unknown.

The contact owns a 2018 Nissan Maxima. The contact stated that the instrument panel was intermittently dim upon starting the vehicle. The contact stated that while driving the instrument panel eventually brightened before returning to a dim setting. The vehicle was taken to the dealer on several occasions however, the technicians were unable to duplicate the failure. The failure persisted, and the contact stated that the instrument panel had gone blank before returning to a dim setting later. The vehicle was taken back to the dealer where a diagnostic test was performed, and the contact was informed that the Around View Monitor (AVM) unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 8,434.

The contact owns a 2018 Nissan Maxima. The contact stated while driving at an undisclosed speed, the contact started losing control of the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the lug nuts needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. The VIN was not available.

The contact's son owned a 2018 Nissan Maxima. The contact stated while the driver was driving 5 MPH, he noticed smoke coming from underneath the hood of the vehicle. There was no warning light illuminated. The driver was able to pull to the side of the road. The contact stated that the driver opened the hood, and noticed that there was fire under the hood. The fire was extinguished by the fire department. A fire department report was not filed. A police report was filed, but the police report information was not available. There was no injury sustained. The vehicle was towed to a tow lot, where it was totaled. The contact related the failure to NHTSA Campaign Number: 19V807000 (Service Brakes, Hydraulic); however, the VIN was not included. The used car dealer the vehicle was purchased from was contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 51,533.

The contact owns a 2018 Nissan Maxima. The contact stated that while driving at various speeds, the "Front Radar Obstruction Unavailable" message was displayed on the instrument panel. The vehicle independently slowed down without depression the brake pedal. As a result of the failure, several electrical features including the Forward Collision and Lane Keep Assist safety features failed to operate as needed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.