2014 Nissan Maxima

The contact owns a 2014 Nissan Maxima. The contact stated that the passenger’s side air bag warning light was illuminated. The air bag located in the seat failed to activate as designed. The vehicle was taken to an independent mechanic who determined that the passenger’s side seat sensor was inoperable. The vehicle was taken to the local dealer, where it was diagnosed, and it was determined that the occupant sensor was inoperable. The dealer confirmed that the part was no longer in production. The vehicle was not repaired. The manufacturer was contacted and referred to the dealer for a diagnostic test. The failure mileage was approximately 46,000.

11/2022 dash air bag warning light started flashing in 2014 Nissan Maxima. Dealership said air bag sensor (part #873009DH5B)was bad and seat needed to be replaced est cost~$1600. In January, I called dealership to schedule seat replacement and was told part was on back order with no timeline for availability. Called Nissan Consumer Affairs, as recommended by dealership, and was given 3 locations where a seat was in stock. Called first site, seat was no longer available, called second site and purchased seat (~$1670)which was shipped here and installed by dealership for ~$300 on 22 February 2023. Air bag warning did not resolve with new seat, so spent ~$400 to install sensor (next step in the algorithm), still did not resolve warning. So, dealership tested a seat from one of their personal vehicles which did resolve the air bag warning. They determined the new seat that I had purchased was not functional. Since February, dealership has kept the 'new' seat and has been attempting to get it replaced under warranty as it is a new part that malfunctioned. I have had two case numbers with Nissan consumer affairs, made many calls, sent multiple emails detailing this with no response since January when they gave me the 3 in-stock locations. When I call to check on case #, reps say someone tried to call but couldn't leave message. They were able to reach me in January and I have no record of any calls nor issues receiving other calls/voicemail. I will not risk the safety of my family with a potential air bag malfunction in an accident, so have been unable to have a passenger in the front seat for over 6 months. Dealership is communicative and helpful and keeps trying to get the part but they continue to be told that it's not known when the part will be available. I understand supply chain issues and have been patient, but this is a severe safety concern. It's not reasonable for a consumer to be left with an inherently unsafe airbag activation system for over 6 months.

Passenger air bag light warning came on. Diagnostics confirmed the passenger front seat cushion Assy with OCS unit required replacement. The cost is $2108.10 and the part is on back order. This vehicle was purchased new and the passenger side seldom has a passenger. I believe this is a manufacturer responsibility as evidenced by the many recalls documented. The new seat order is placed through Premier Nissan of Metaire, LA. Please consider placing this claim into recall. Thank you for your assistance.

THE PASSENGER SIDE AIRBAG LIGHT COMES ON EACH TIME MY MOTHER IS IN THE PASSENGER SEAT. IT STAYS LIGHTS FOR PERIODS OF TIME. AT TIMES THE LIGHT GOES OFF, THEN BACK ON. I HAVE BROUGHT IT TO AN AUTOMOTIVE REPAIR SHOP AND HAVE NOTIFIED FIDELITY WARRANTY SERVICES SINCE WE PURCHASED THE ROYAL PROTECTION PLAN WHICH IS STILL IN EFFECT UNTIL NOVEMBER 2021. I AM AFRAID THAT IF MY MOTHER IS IN THE FRONT SEAT AND THE LIGHT SENSOR IS NOT FIXED AND WE ARE IN A FRONT IMPACT ACCIDENT SHE WILL BE INJURED.

THE LOW BEAM HEADLIGHTS ON MY 2014 NISSAN MAXIMA S ARE SO DIM THAT I AM SCARED TO DRIVE MY CAR AT NIGHT. THE HIGH BEAMS ARE AS BRIGHT AS THE LOW BEAMS SHOULD BE. WE HAVE REPLACED WITH TOP OF THE LINE BULBS & IT HASN'T HELPED AT ALL. THIS IS A SERIOUS SAFETY ISSUE & NISSAN NEEDS TO ADDRESS THIS BEFORE PEOPLE ARE INJURED BECAUSE THEY CAN'T SEE WELL ENOUGH TO DRIVE. ANOTHER ISSUE WITH MY CAR IS AIRBAGS NOT DEPLOYING AS THEY SHOULD. MY CAR COLLIDED WITH A 18-WHEELER ON THE INTERSTATE. THE 18-WHEELER CAME OVER INTO MY LANE LATCHING ONTO THE PASSENGER SIDE OF MY CAR. ONCE I BROKE LOOSE FROM THE TRUCK, I VEERED INTO THE MEDIAN HITTING 2 ROAD SIGNS HEAD ON & MY AIR BAGS NEVER DEPLOYED. THIS HAS TO BE A DEFECT THAT NEEDS TO BE ADDRESSED AS WELL.

AT RANDOM TIMES WHEN I AM DRIVING THE CAR AND MY WIFE IS SITTING IN THE FRONT PASSENGER SEAT THE 'PASSENGER AIR BAG IS OFF' LIGHT LOCATED IN THE DASH ILLUMINATES INDICATING THE SYSTEM THINKS THE SEAT IS EMPTY. THIS IS RANDOM AND ALWAYS AFTER A PERIOD OF DRIVING THE CAR. MY WIFE WEIGHS APPROXIMATELY 160#, AND IS SITTING FLAT BOTTOMED ON THE SEAT WITH BOTH FEET ON THE FLOOR. WE HAVE BEGUN TAKING CELL PHONE PHOTOS SHOWING A TIME AND DATE STAMP AS PROOF. WE ALSO HAVE SOME WITHOUT A TIME STAMP. WE HAVE TAKEN THE CAR TO A NISSAN DEALER 3 TIMES AND THEY REPORT 'NO PROBLEM FOUND'. I HAVE CONTACTED NISSAN CUSTOMER SERVICE AND THEY ARE NOT INTERESTED. I AM WILLING TO PROVIDE THE PHOTOS AS PROOF. SO FAR THE TIMES WE HAVE EXPERIENCED THIS IS AT HIWAY SPEEDS, FLAT AND LEVEL ROADWAYS.

WHEN AN ADULT SITS IN THE PASSENGER SEAT THE PASSENGER SIDE AIRBAG TURNS OFF. THE PASSENGER SIDE AIRBAG LIGHT COMES ON AND IT STATES THE AIR BAG IS OFF. IT HAPPENS ANYTIME SOMEONE SITS IN THE PASSENGER SEAT. IT IS A MAJOR HEALTH HAZARD AND IF ITS NOT ADDRESSED AND REPLACED. I WILL HAVE NO CHOICE BUT TO GET MY LAWYER INVOLVED IF AN ACCIDENT EVER OCCURS AND IT DOESN'T DEPLOY DUE TO THE FAULTY TECHNOLOGY.