2009 Nissan Maxima

The contact called on behalf of the owner of a 2009 Nissan Maxima. The contact stated that after the windshield was replaced by Safelite Auto Glass, the employee at Safelite attempted to start the vehicle; however, the vehicle failed to start, and the steering wheel had seized. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed and determined that the electronic steering column lock had failed. The vehicle was not repaired. The vehicle was towed back to the residence. Upon further investigation, the contact found Manufacturer Recall Number: PC516, which involved the electronic steering column lock (ESCL). However, the VIN was not included. The contact stated that Safelite did not remove the rearview mirror. However, the rearview mirror was left hanging while the windshield was replaced. The manufacturer was notified of the failure, and the contact was informed that the VIN was not included in the Service Campaign under PC516 for the same issue, and the Service Campaign had since expired. The failure persisted, and the vehicle remained at the residence unrepaired. The failure mileage was unknown.

The contact owns a 2009 Nissan Maxima. The contact received notification of an undisclosed recall. The contact stated that while the vehicle was off, the push-to-start button was depressed; however, the vehicle failed to start. The immobilizer warning light illuminated. The vehicle was towed to a dealer where it was diagnosed that the key fob and the steering lock needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 170,000.

The steering wheel lock malfunctioned. The part is available for inspection. The car was parked on the street. It endangered others because it would not start and had to be towed. This issue was confirmed and reproduced by the dealer with diagnostics. There were no symptoms prior to this issue and the warning light only came on after the part malfunctioned.

In 2016 we had to replace the steering lock mechanism. Went to start the car and a security light came on and car would not start , and had to get the car towed from work. We paid to have the part replaced on 12/23/2016. Now, 11/27/2023 we had the same issue with the steering lock mechanism where we tried to start the vehicle and it won’t due to this same issue. Now having to get the car towed again to have the part replaced. I saw there was a voluntary safety recall on this issue in 2017. We did not receive any letter stating our car was affected, yet we replaced the part in 2016 with no reimbursement and now again in 2023 with the part doubling in cost.

TWO DAYS AFTER I BOUGHT MY CAR FROM THE DEALERSHIP I HAD TO HAVE IT TOWED FROM MY HOUSE BECAUSE IT WAS UNSAFE TO DRIVE, FIELD STEERING WAS SO OUT OF CONTROL I HAD A HARD TIME KEEPING IN MY LANE THE BRAKES WERE IF YOU WERE TO JUST TOUCH THE BRAKES THE SLIGHTEST YOU WOULD GO OUT THE WINDSHIELD PRACTICALLY. AFTER THEY CLAIMED TO HAVE FIXED THE STEERING ISSUES, I PICKED MY CAR UP FROM THE SHOP AND I WAS GOING DOWN THE CITY STREET AND IT JERKED SO HARD TO THE RIGHT THAT I JUMPED THE CURB ALMOST HIT A BUSH AND THREE PEOPLE WALKING IN THE DEALERSHIP TOLD ME IT WAS MY PROBLEM NOT THEIRS.*DT*JB

TL* THE CONTACT OWNS A 2009 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE DID NOT START. THE STEERING LOCKED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED (HILLTOP NISSAN LOCATED AT 258 STATE ROUTE 10, EAST HANOVER, NJ 07936) AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED TO FILE A COMPLAINT WITH THE MANUFACTURER'S CONSUMER AFFAIRS. THE CONTACT DID SO AND WAS TOLD THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000.

WHILE I WAS DRIVING ON THE HIGHWAY I STOPPED TO GET GAS AT A REST STOP AND MY CAR WOULD NOT START THEREAFTER. AFTER MUCH RESEARCH THIS VEHICLE HAS A CAMPAIGN FOR THE ELECTRONIC STEERING LOCK THROUGH NISSAN . I CONTACTED NISSAN AND WAS TOLD DUE TO THE AGE AND MILEAGE OF THE VEHICLE THEY WOULD NOT BE ABLE TO REIMBURSE ! DUE TO MALFUNCTION MY CAR SHOULD HAVE THE APPROPRIATE STEERING BOX IDENTIFIED IN THEIR CAMPAIGN. THE DEALERSHIP AND NISSAN CORPORATION REFUSED TO ABIDE BY THEIR OWN CAMPAIGN AND DENIED ANY REIMBURSEMENT FOR REPAIRS.