2020 Nissan Leaf

We were asked by Nissan corporate to bring in the vehicle for a safety recall related to the battery. The Nissan dealership updated the battery software then gave the vehicle back to us. However, as soon as we drove away the dash lit up with warning lights. We were on the freeway so we pulled over. It was a dangerous situation. We called the dealership and they required us to bring the car back. So we slowly and carefully drove the car a few miles back to the dealership. In their analysis, they decided the battery must be replaced. However, they no longer make that kind of battery, the stocks were on back order for up to a year, and the software update could not be reversed. So they initiated a buyback. We were not interested in selling the vehicle -- we simply wanted the recall issue fixed -- but we had no choice. The procedure for determining a buyback dollar amount has been extremely frustrating and manipulative. From our perspective, it's unlikely we'll be able to buy a working used EV for the amount they're offering. We have searched and it's difficult-to-impossible. No one informed us this situation was a possibility. We asked for a higher dollar amount, only enough to actually buy an equivalent replacement vehicle. They tell us they require the original Bill of Sale for the vehicle. But we don't have that and can't get it. We sent it to DMV after the purchase. We did get certified copies from DMV at a cost but Nissan insists they must have the original Bill of Sale in order to make us an offer greater than Kelly Blue Book value + 40%, which is insufficient as noted. Obviously, this is an arbitrary demand. If they can offer us one amount without the Bill of Sale, they can offer us any amount. But they refuse to discuss or negotiate.

My 2020 Nissan LEAF is subject to open safety recall 24V700 / R24B2 for a high-voltage lithium-ion battery defect that poses a fire risk during Level 3 quick charging. On [XXX], I brought the vehicle to an authorized Nissan dealer for the recall remedy. Three days later, on [XXX], while driving from New Hampshire to Connecticut, the vehicle displayed a "Service EV" warning and entered a reduced-power (limp) state on the highway, creating a hazardous condition in traffic. A separate authorized Nissan dealer diagnosed a fault in the high-voltage battery pack. The vehicle is now undrivable and cannot be charged. Nissan has been unable to supply a replacement battery and has indicated the vehicle will likely be repurchased because the recall remedy is unavailable. As a result, I am the owner of a vehicle that is undrivable due to an unremedied federal safety recall, with no available remedy and no timeline for one. The mileage at diagnosis was 99,100, within the vehicle's battery warranty period. I am filing this complaint because the recall remedy for 24V700 was not effective in my case, the vehicle failed dangerously shortly after the recall service was performed, and Nissan is currently unable to remedy the recall. I am also documenting the manufacturer's failure to provide interim transportation while the recall remains unremedied. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SAFETY COMPLAINT / INCIDENT DESCRIPTION Vehicle presented to Dennis Dillon Nissan on June 20 2026 for a factory high voltage battery recall software update intended to fix Level 3 fast charging safety risks. The software update rendered the vehicle completely inoperable by disabling standard Level 2 charging. The vehicle has been held in continuous dealer custody for 58 consecutive days without a working repair. Nissan failed to disclose that the recall patch could brick a functioning EV. Loaner support was revoked prematurely forcing 850 in out of pocket rental costs. Inadequate buyback offer via Morley Companies was rejected. Factory recall update rendered vehicle useless and unsafe to operate.

I own a 2020 Nissan Leaf affected by recall 24V-700 (Nissan R24B2). The recall opened in September 2024 because the high-voltage battery can overheat and catch fire during Level 3 fast charging. Owners were told not to use fast charging until a remedy is available. The recall has been open since September 2024 and there is still no available remedy. Nissan has pushed the fix date repeatedly, first to November 2024, then Spring 2025, and now an unspecified point in 2026, with no firm date and no working repair at the dealer. I bought this vehicle more recently and understood there was an open recall, but a recall is supposed to mean a fix is coming, not a safety defect left unresolved for over a year and a half. In the meantime I am paying for a vehicle whose fast-charging capability I cannot safely use. This is well past any reasonable time to remedy a known safety defect. I am asking NHTSA to hold Nissan accountable for delivering an actual fix on a real timeline.

My 2020 Nissan Leaf is affected by recall R24B2 / NHTSA recall 24V-700 involving the high-voltage battery and Level 3 DC fast charging system (CHAdeMO). Nissan and NHTSA instructed owners not to use Level 3 quick charging because the battery may rapidly overheat and potentially create a fire risk. The recall remains incomplete and the remedy is still unavailable. This issue has existed for a prolonged period and materially impacts the vehicle’s usability, charging capability, long-distance travel capability, and safety confidence. The vehicle’s Level 3/DC fast charging capability was effectively removed or severely restricted due to the recall. Nissan dealerships confirmed the recall status and lack of available repair remedy. The issue was documented during service visits and remains unresolved. The battery system and charging system are available for inspection upon request.

The vehicle is affected by an unrepaired safety recall involving the high-voltage battery during Level 3 quick charging. The recall states that affected vehicles may develop excessive lithium deposits in battery cells, increasing electrical resistance and potentially causing rapid battery heating while Level 3 quick charging. The recall also states that if quick charging continues, a battery fire may occur, increasing the risk of injury. The recall status remains incomplete with the remedy not yet available. Owners are instructed not to use Level 3 quick charging through the CHAdeMO connector until the remedy is completed. This removes the vehicle’s fast-charging capability and leaves the vehicle subject to an unresolved battery safety recall. The vehicle is available for inspection upon request. The issue is confirmed by the active NHTSA recall record and manufacturer recall number R24B2 / NHTSA recall number 24V-700.

My electric vehicle is subject to an active battery recall (NHTSA ID: 24V-700) involving excessive lithium deposits within battery cells, which may increase electrical resistance, cause dangerous battery overheating, and create fire risk during Level 3 DC fast charging. Due to this defect, Nissan has instructed owners not to use Level 3 quick charging (CHAdeMO), removing a core function of the vehicle and rendering it effectively unusable for normal EV operation, reliable long-distance travel, relocation, and essential transportation. Nissan’s guidance assumes owners can rely on Level 2 charging, which for my vehicle requires approximately 7–8 hours for a full charge under ideal conditions. Because I do not have residential Level 2 access, the loss of Level 3 charging renders the vehicle functionally unusable for my living situation. This defect severely compromises both my safety and mobility by forcing me into an impossible choice: either risk using the charging method associated with battery overheating and potential fire, or lose access to essential transportation. The defect also forces prolonged public Level 2 charging sessions simply to maintain vehicle operation, creating significant daily hardship. Without safe fast charging capability, the vehicle cannot reasonably support long-distance travel or interstate relocation, leaving me effectively unable to move out of state without major financial and logistical burden. I have pursued resolution directly with Nissan and through BBB Auto Line. Nissan acknowledged the recall but declined buyback or meaningful relief, instead advising continued waiting for a future remedy. After approximately two years without timely corrective action, the vehicle remains subject to serious safety restrictions, diminished value, loss of core functionality, and ongoing consumer harm.

I have been waiting since September 2024 to use my level 3 charger port again. I can't safely use it without a risk of fire severely limiting the cars use and range. On top of this my main battery was tested at the Nissan Dealer November 2025 and needs replaced under warranty. It will rapidly lose charge when on the highway potentially leaving me stranded on the side of a busy road. I only have about 30% usable battery and cant Level 3 charge without risk of fire. I have been waiting almost 2 years now and feel Nissan has exceeded a reasonable amount of time for both repairs. This is my only car and I cant continue driving it like this. I was informed of the charging issue by recall notice and started seeing the battery issue Summer 2025. If they ever do fix this, I'm going to have a hard time trusting driving it on the highway. Nissan still can't give me an ETA for the replacement battery. I've been waiting 6 months and counting now.

This vehicle is subject to Safety Recall 24V-700 (Manufacturer Recall R24B2) due to a defect in the lithium-ion battery that can cause a fire during Level 3 DC Fast Charging. Since the initial notice, I have received four separate recall communications from the manufacturer, yet as of March 2026, no permanent remedy has been provided. The manufacturer’s only "interim" solution is an instruction to refrain from using the Level 3 DC Fast Charging (CHAdeMO) feature. This has effectively disabled a primary advertised function of the vehicle and creates a substantial safety risk should the port be used. This defect has rendered the vehicle unsellable on the secondary market and significantly impairs its daily utility, as I am unable to use charging infrastructure at my place of employment. The manufacturer continues to delay the final remedy with "coming soon" notifications, leaving me with an unsafe and substantially devalued asset for over a year.