2019 Nissan Leaf

I am the owner of a 2019 Nissan Leaf affected by Recall R24B2, which addresses a critical battery issue that may lead to overheating or fire during Level 3 charging. I contacted Nissan Consumer Affairs over a week ago to initiate resolution and was informed that a regional manager would follow up with me directly. However, I have not received any communication since that initial call. I followed up again with Consumer Affairs, and was told they would reach out to the regional manager once more. Despite these efforts, I have received no callback, no update, and no timeline for resolution. This delay is unacceptable given the safety risks involved and the urgency of the recall. I am requesting immediate escalation of my case, a direct response from the assigned regional manager, and a clear plan for remedy. I have documented all communications and am prepared to pursue further action if necessary.

Nissan originally notified LEAF owners of a battery cell safety issue more than a year ago. The original solution was promised around March 2025 (six months ago now). This recall has been outstanding for more than a year and limits the long-range driving capabilities of the affected cars. My primary complaint is that Nissan has not addressed this issue in a timely manner and the online information shows outdated status (i.e. "NISSAN IS CURRENTLY DEVELOPING A REMEDY PLAN THAT IS EXPECTED TO BE AVAILABLE by March 2025.). Clearly they are well past this anticipated solution time frame. It makes me wonder if they are doing ANYTHING.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System). The contact had not experienced a failure with the vehicle but called to report that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of a lack of parts availability to complete the recall repair.

NHTSA Recall Number24V-700 It has been over 1yr since the recall was issued for fire risk on the Nissan leaf and still no fix is available. Nissan continues to ask users to not charge with level 3 charging which in my leaf was an expensive option. Limits my ability to use my car for longer trips. How much time do they legally have to remedy the issue?

The following Nissan recall: NHTSA ID: 24V-700 NISSAN ID: R24B2 The issue was recognized in October of 2024, and owners of affected vehicles were advised not to use level 3 chargers, otherwise the battery cells could experience excessive lithium deposits, creating a risk of explosion. A fix was promised by November 2024, and then rescheduled to be done by spring of 2025 (Nissan's website still says March 2025 as date for remedy). Most recently, Nissan sent out a communication that the fix would be done by the "third quarter" of 2025. This is not only a safety hazard, as if someone forgets the recall, or is unaware of it, there is significant risk. On a practical level, I cannot undertake road trips with my vehicle, as the length of time it would take to recharge on level 2 simply is not logistically feasible. Even for daily commuting, I've had to spend considerable time the past year finding level 2 chargers and waiting for my vehicle to slowly charge. The length of time this has taken is excessive and Nissan should be either buying back all affected vehicles or else offering owners like myself significant settlement checks for the inconvenience.

Nissan issued a recall for my car in September 2024, stating that 2019 Leafs cannot use CHAdeMo fast charging until the problem has been remedied. Nissan gave multiple estimates of when the recall would be completed (first in the fall/winter of 2024, then early 2025). Despite the recall being most recently estimated to be remedied in March 2025, it is now October 2025 and there is no solution, nor any recourse for the lack of remedy. Accordingly, for over a year, I have been unable to use fast charging, making it impossible to take any trip longer that 135 miles (my range on one charge). Using a level 2 charger takes ~8 hours to charge meaning that if the battery gets close to zero, I need to stay in one location for at least 8 hours before I can make it back home. Nissan has not presented any workable solutions nor any kind of compensation for this considerable defect for over 1 year.

I have the same complaint as the other 2019 leaf owners. It's been over a years since I was told a recall was in effect for the car I haven't been able to drive it any significant distance because I can't use a fast charger. Additionally, the rear camera that had been recalled and supposedly fixed is now malfunctioning again. When I contacted Nissan I did get in touch with the arbitration department but they are giving me the runaround