2019 Nissan Leaf

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was unable to use the Level 3 quick charging for long-distance driving until the remedy was available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle lost automotive power. An unknown warning light was illuminated. The vehicle was taken to a local dealer, where it was determined that the battery needed to be replaced. The vehicle was not repaired. The vehicle was also taken to another local dealer Kelly Nissan Inc., (4300 W 95th St, Oak Lawn, IL 60453); and it was determined that the battery needed to be replaced. The vehicle was not repaired because parts were not available. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was unavailable. The contact was unable to use the quick charging port. In addition, the contact stated that the vehicle could not be driven long distances because of the unrepaired recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact had not experienced a failure.

My 2019 Nissan Leaf has a charging safety issue that prevents safe use of Level 3 DC fast charging. Nissan has instructed owners not to use Level 3 fast charging because of a potential battery overheating condition. Nissan representatives stated that engineers are working on a remedy, but no repair is currently available. Level 3 charging is a normal and necessary charging method for this vehicle. Being unable to safely use fast charging significantly limits the safe operation and intended use of the vehicle. In addition, I have experienced concerns with slower charging as well. Nissan advised me to have the dealership diagnose the issue while also stating that engineering is still developing a fix. Because the manufacturer has acknowledged a charging safety concern while no repair is currently available, I am submitting this complaint so the issue is documented and reviewed by NHTSA for safety implications.

Under battery recall, unable to charge with public chargers (incompatible standards and fire risk) and at home. Being legally represented by MFS LEGAL and filed case with Nissan Consumer Affairs case [XXX]. No software update or fix in sight. Talked with consumer affairs as well as future Nissan in Folsom and Roseville with no solutions! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint. I am the owner of a 2019 Nissan Leaf that has a recall on the Level 3 charging system. I have received many letters telling me it will be soon for them to fix the issue and they still haven't done a thing to resolve this. I am [XXX] and live on $1200 a month social security and can’t afford to trade in with a payment every month to upgrade. I live in the country and it is many miles to doctor visits and other appointments and it causes me much stress to keep going. Please let me know anything you can about my problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Nissan Leaf. The contact stated that the level one charger was inoperable and failed to charge the vehicle. The vehicle failed to charge overnight. The contact was checking the charging status throughout the night. The charger failed to operate. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System). The vehicle was taken to the local dealer, who determined that the charger was working as designed. The vehicle was taken back to the local dealer, who inspected the vehicle and determined that there was no charging issue. The charger eventually failed completely. The contact called another unknown local dealer, but the vehicle had not been diagnosed or repaired. The contact purchased a level two charger. The contact was concerned about voiding the warranty. The contact requested a buyback. The manufacturer was contacted and opened a case, but no other assistance was provided. The approximate failure mileage was 98,000.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that due to the recall information, the vehicle should not be charged at high-speed charging levels, and the vehicle could not be properly charged for a long trip. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 25,000.

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.