2024 Nissan Kicks

The car was off and parked, I had been driving, and my grand daughter in the back seat. My grand daughter who is [XXX] old was getting out of the car from the passengers rear door and the rear seat belt locked and retracted around her , continuously tightened and was wrapped around her abdomen, squeezing and failed to release. I attempted myself to get her out of the entrapment with no success. I ran into the building for help, Four adults who were trained in child safety, devices attempted to activate the manual release mechanism described in the manual, but the belt remained completely jammed and trapped her, she was screaming in pain and due to the immediate physical trauma and emergency, we were forced to cut the seat belt to free my grandchild. Nissan Consumer Affairs was notified under Reference # XXX, but they have closed the file, refused to cover the repair, and explicitly refused to provide me with a copy of their investigation report. The seat belt retractor represents a severe safety hazard. I have called them and they state, case closed and no, we won’t be releasing the report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)