2019 Nissan Kicks

We took our car to McLarty Daniel Nissan for new tire installation and wheel alignment. During checkout, we noticed that the alignment printout shows some of the values were still out of spec (see attached photo) and the red warning note stated that this may result in tire wear, handling and safety problems. The service advisor said those are not adjustable so there is nothing they could do. I reached out to Nissan consumer affairs and they did not take responsibility either and asked me to work with the dealer. The dealer says it is a manufacturing issue and is not willing to do anything. I am so disappointed with both parties and hoping you will help with this issue so we do not have to drive an unsafe car. Thank you.

The contact owns a 2019 Nissan Kicks. The contact stated while at a stop light, the vehicle lost motive power and the system off warning light illuminated. The contact stated that the steering wheel then became firm. The contact shifted the vehicle into neutral and the vehicle started operating normally. The vehicle was taken to the dealer, but no failure was found. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The approximate failure mileage was 75,000.

I PURCHASED THIS VEHICLE A NISSAN KICKS 2019 AT NAPLES NISSAN IN MAY 2019 AT 5 MILES AND IT STARTED HAVING PROBLEMS IN SEPTEMBER 2019. SWAYING AND SHIMMY FEELINGS, FLOATING ON THE HIGHWAY ESPECIALLY OVER BUMPS AND LANE CHANGES IN THE RAIN ITS WORSE. I TOOK IT TO NAPLES NISSAN TOLD THEM THE PROBLEM THEY SAID THE ROAD WAS UNLEVEL AFTER REQUESTING THE MANAGER THEY PUT IT ON MACHINE AND CLAIM IT NEEDED A WHEEL ALIGNMENT.I GOT THE WHEEL ALIGNMENT SAME SITUATION. HONESTLY I DIDN'T THINK IT WAS A WHEEL ALIGNMENT ISSUE BECAUSE THE STEERING WHEEL WAS NOT OFF BUT WHAT DO I KNOW. ALL I KNEW WAS IT FELT THE SAME WAY SCARY ,UNSAFE AND DANGEROUS.I CONTACTED NISSAN CORPORATE OFFICE AND WAS TOLD TO TAKE TO ANOTHER DEALER WHICH I DID. AFTER TAKING IT TO SURTHERLIN NISSAN THEY CHECK THE VEHICLE AND CLAIM THERE WAS NOTHING WRONG SAID IT WAS THE WIND.THEY HAD MY VEHICLE ALL DAY AND ONLY DROVE THE CAR FOR 6 MILES AND STATED 2 PEOPLE DROVE VEHICLE AND FOUND NO PROBLEMS AND THAT SINCE I HAD A TRUCK WHICH WAS A NISSAN ARMANDA THERES A DIFFERENCE. I DRIVE THIS CAR ONE AND HALF HOURS EVERY DAY, I HAVE NUMEROUS AMOUNT OF CARS NEVER FELT THIS BEFORE. I ALMOST GOT INTO ACCIDENT DUE TO CAR GOING IN ITS ON DIRECTION. I HAD TO TAKE DAYS OFF OF WORK. I AM SCARE TO DRIVE OR ALLOW MY DAUGHTER TO DRIVE THIS CAR IT'S A SERIOUS PROBLEM IT'S SCARY,UNSAFE AND DANGEROUS FOR MY LIFE AND OTHERS I NEED SOMEONE HELP. THANK YOU