2011 Nissan Juke

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS DETECTED COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO EAU CLAIRE NISSAN (3214 MALL DR, EAU CLAIRE, WI 54701, (715) 833-7777) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS LOOSE AND CAUSED METAL FRAGMENTS TO ENTER THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT THE GEAR SHIFTER WAS UNABLE TO SHIFT FROM PARK INTO ANY OTHER GEAR. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD COME TO A COMPLETE STOP WITHOUT WARNING WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR FACILITY, BUT THE FAILURES COULD NOT BE DIAGNOSED OR REPAIRED. THE FAILURES CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE REPAIR FACILITY. THE MECHANIC REPLACED THE TRANSMISSION ASSEMBLY, BUT THE CONTACT HEARD AN ABNORMAL NOISE PROGRESSING FROM THE VEHICLE AFTER THE REPAIR. THE VEHICLE WAS TOWED TO ANOTHER REPAIR FACILITY WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER AND WATER PUMP NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V583000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

WHILE DRIVING ON HIGHWAY AT 65 MPH, THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUN SHOT AND GLASS FLEW EVERYWHERE INSIDE AND OUT OF CAR. NO ROAD HAZARD OR DEBRIS NOTED TO CAUSE ANY DAMAGE. NO WEATHER ISSUES PRESENT. IT WAS A CLEAR DAY APPROXIMATELY 78 DEGREES F. THE SUNROOF WAS CLOSED AT TIME OF INCIDENT. IT WAS EXTREMELY TERRIFYING AND CAUSED CONFUSION WHILE TRAVELLING AT HIGHWAY SPEEDS AND TRYING TO FIGURE OUT WHAT HAPPENED. THIS WAS A 4 LANE HIGHWAY WITH TWO LANES OF TRAFFIC EACH WAY WHICH COULD HAVE BEEN IMPACTED WOULD I HAVE SWERVED OR OTHERWISE REACTED TO THE SOUND OR RAINING GLASS SHARDS. VERY DANGEROUS SITUATION.

I BOUGHT MY 2011 NISSAN JUKE BRAND NEW. IT HAS JUST OVER 57,000 MILES. WHILE DRIVING I WAS ABOUT TO ENTER THE HIGHWAY WHEN THE ENGINE JUST SHUT OFF. NO WARNING LIGHTS CAME ON BEFORE THE VEHICLE SHUT OFF. I HAD THE VEHICLE TOWED TO A NISSAN DEALER AND WAS TOLD IT JUMPED TIMING AND A NEW ENGINE WAS NEEDED. I'VE KEPT UP WITH ALL THE MAINTENANCE AND HAVE ALL MY RECEIPTS. I HAD THE TIMING CHAIN REPLACED DURING A SERVICE CAMPAIGN IN 2014. I CONTACTED NISSAN CONSUMER AFFAIRS AND AFTER 3 DAYS I WAS INFORMED THEY WOULD COVER 70% OF THE REPAIRS. WHICH MEANS MY PORTION IS JUST OVER $3,300. I BELIEVE THIS SHOULD BE COVERED 100% AS THIS IS A SAFETY ISSUE WITH MANY OTHER EXPERIENCING THE SAME. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD MADE IT ON TO THE HIGHWAY. NISSAN IS WELL AWARE OF THIS ISSUE AND SHOULD DO MORE TO RECTIFY IT.

TL* THE CONTACT OWNED A 2011 NISSAN JUKE. WHILE DRIVING 7 MPH, THE AIR BAGS DEPLOYED INADVERTENTLY AND CAUSED THE CONTACT TO CRASH INTO A LIGHT POLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD CONDUCT AN INVESTIGATION. THE FAILURE MILEAGE WAS 81,000. *JS

MANY 2011 NISSAN JUKES WERE PART OF A VIN SPECIFIC RECALL INVOLVING A MANUFACTURING DEFECT CAUSING THE THE TIMING CHAIN TO STRETCH. MY VEHICLE WAS NOT A PART OF THIS RECALL BUT I HAVE RECENTLY HAD THIS ISSUE WITH MY CAR, RENDERING IT UNUSABLE. NISSAN HAS BEEN CONTACTED BUT IS CLAIMING IT IS A WARRANTY ISSUE (THEY HAVE NOT BEEN WORKING WITH ME TO ESCALATE THIS ISSUE). I HAVE ALSO NOTIFIED MY ATTORNEY GENERALS OFFICE WHO RECOMMENDED I REACH OUT TO YOU. I HAD TWO MECHANICS LOOK AT IT BEFORE GOING TO NISSAN AND A NISSAN TECH CONFIRMED THAT THIS IS, IN FACT, THE ISSUE WITH MY CAR. I FOUND OUT WHEN MY CAR JUST STOPPED RUNNING WHILE IN IDLE, AND THEN IT WOULD NOT START AGAIN. MY MECHANIC FOUND AN OIL LEAK, AND A SECOND MECHANIC (MY FIRST WAS TOO BOOKED TO DIG TOO DEEP INTO THE ISSUE) FOUND THE TIMING CHAIN ISSUE AND RECOMMENDED GOING STRAIGHT TO NISSAN. SINCE THE ISSUE OCCURRED THE CAR HAS NOT BEEN DRIVEN AND IS CURRENTLY AT NISSAN.

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. THE CONTACT STATED THAT SHE RECEIVED AN UNKNOWN NHTSA RECALL NOTICE FROM THE MANUFACTURER. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR ENTERED THE VEHICLE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO ONTARIO NISSAN (1377 KETTERING DR., ONTARIO, CA 91761, (909) 906-7424) WHERE THE CONTACT WAS INFORMED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND NHTSA CAMPAIGN INFORMATION WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. UPON STARTING THE VEHICLE, THE SERVICE ENGINE INDICATOR ILLUMINATED. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V156000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO PAT PECK NISSAN-GULFPORT (9480 US 49, GULFPORT, MS 39503, 228-864-6411) WHERE THE RECALL REPAIR WAS PERFORMED; HOWEVER, THE SERVICE ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PRESSURE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE NISSAN DEALER. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER AND THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000.

TL* THE CONTACT OWNS A 2011 NISSAN JUKE. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR WAS PRESENT IN THE VEHICLE. THE VEHICLE WAS TAKEN TO NISSAN BROS (5750 MESMER AVE A, CULVER CITY, CA 90230, (310) 313-3400) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.