2004 Nissan Armada

I PURCHASED A NISSAN ARMADA IN APRIL 2004 AND TWO MONTHS LATER HAD TO BRING IT TO DEALER FOR REPAIR AS THE BRAKES WERE SHUDDERING CAUSING TREMENDOUS SHIMMY IN THE STEERING WHEEL. THE DEALERSHIP, NISSAN THOUSAND OAKS, DID NOT REPLACE THE "WARPED ROTORS", INSTEAD "SWITCHING" THEM AROUND AND REPLACING THE BRAKE PADS. THE ADDITIONAL PROBLEM OF A RATTLE AND SQUEAKING SOUND FROM DASHBOARD RESULTED IN THE DEALERSHIP REALIGNING THE DASHBOARD PROPERLY. TWO MONTHS LATER I WAS BACK AT THE DEALERSHIP TO FIX THE BRAKES AGAIN. THIS TIME I DEMANDED THAT THE INFERIOR ROTORS BE REPLACED WITH HIGHER-QUALITY ROTORS. THEY REPLACED THE FACTORY-INSTALLED ROTORS WITH NEW ROTORS (TOLD BETTER QUALITY ROTORS) AND THEY ALSO HAD TO REPLACE THE BRAKE PADS AGAIN. ADDITIONALLY, THERE I WAS EXPERIENCING AN INTERMITTENT PROBLEM WITH THE A/C; IT WOULD SOMETIMES RUN VERY HOT AIR. THEY CHECKED IT OUT AND FOUND THAT THE CLUTCH FAN NEEDED TO BE REPLACED; THIS PART IS ON ORDER AND I WILL HAVE TO RETURN FOR INSTALLATION. ALSO, I ASKED THEM TO ONCE AGAIN FIX A SQUEAKING AND RATTLING ISSUE THAT SEEMED TO BE COMING FROM THE DASHBOARD AGAIN AND ALSO INTERMITTENT FAILURE OF THE STEREO CONTROLS LOCATED ON THE STEERING WHEEL. ACCORDING TO THEIR MECHANICS, THE SOUND PROBLEM AND STEREO CONTROLS PROBLEM DID NOT OCCUR WHILE MY VEHICLE WAS IN THEIR POSSESSION. A WEEK LATER, AUGUST 12, 2004, I HAD TO RETURN TO HAVE THE CLUTCH FAN REPLACED AND THIS TIME I ALSO REQUESTED THAT ONE OF THEIR MECHANICS DRIVE THE VEHICLE WITH ME SO THAT I COULD POINT OUT THE SQUEAKING ISSUE. THE MECHANIC HEARD THE SOUND PROBLEM THIS TIME AND I AM TOLD THEY WILL TRY TO FIX THIS ISSUE. I HAVE NOT HAD A PROBLEM AGAIN, AS YET WITH THE STEREO CONTROLS ON THE STEERING WHEEL.

I PURCHASED THE NEW NISSAN ARMADA ON 1/18/04. TOWARDS THE MIDDLE OF MARCH, I NOTICED MY STEERING WHEEL WAS VIBRATING AND THAT IT WAS GETTING HARDER TO STOP. I TOOK THE TRUCK IN ON 3/29/04 (APPX 3000 MI) TO FIND OUT THAT THE BRAKE ROTORS WERE OUT OF ROUND. THE DEALERSHIP RESURFACED THE ROTORS AND THE VIBRATIONS STOPPED. AT APPROXIMATELY 5000 MILES THE ISSUE AROSE AGAIN. I TOOK THE TRUCK IN 6/17/04 (5760 MI) AND FOUND OUT THAT THE ROTORS WERE OUT OF ROUND AND THAT THE PADS HAD TO BE REPLACED. THE ADVISOR TOLD ME MINE WAS THE 5TH ARMADA SHE HAD IN FOR THE SAME PROBLEM AND THAT ONE GENTLEMAN'S ROTORS WERE SO BAD THAT THEY WERE CRACKED. UNFORTUNATELY, THE DEALER WAS OUT OF PARTS AND I HAD TO DRIVE THE CAR UNTIL 7/19 (ANOTHER MONTH) BEFORE THE DEALER COULD GET THE PARTS REPLACE. DURING THAT TIME, THE VEHICLE WAS VERY DIFFICULT TO KEEP STRAIGHT WHEN BREAKING, EVEN AT SLOW SPEEDS. THE VEHICLE'S STEERING WHEEL WOULD VIOLENTLY VIBRATE AND TWIST FROM SIDE TO SIDE, CAUSING ME TO HAVE TO GRASP HOLD OF THE STEERING WHEEL WITH A LOT OF PRESSURE. THE DEALERSHIP REPLACED THE ROTORS AND PADS ON 7/19. I WOULDN'T RECOMMEND WEAKER INDIVIDUALS TRY TO DRIVE THE VEHICLE, AND DEMAND THAT THE DEALERSHIP PROVIDE A RENTAL CAR. IT APPEARS THAT THIS IS A CRITICAL VEHICLE COMPONENTS THAT MAY BREAK, FALL APART, OR SEPARATE FROM THE VEHICLE CAUSING LOSS OF VEHICLE CONTROL, OR INJURY TO PERSONS INSIDE OR OUTSIDE THE VEHICLE. I WOULD RECOMMEND AN IMMEDIATE RECALL. *JB

LEASED 2004 ARMADA IN MAY, WEEK LATER TRANNY WOULDN'T SHIFT AND CAR WOULDN'T GO OVER 50. WE WERE STUCK IN VA. FOR A WEEK. OUT-OF-STATE DEALER SERVICE TOLD US THEY FIXED THE PROBLEM. ON THE WAY HOME TO FLA. VEHICLE WOULDN'T SHIFT OR GO OVER 50 AGAIN. LUCKILY WE MADE IT HOME AND TOOK IT TO DEALERSHIP WHERE PURCHASED. WE WERE TOLD THAT NOTHING WAS WRONG EVEN THOUGH THE SEL WAS ON CONTINUOUSLY AND CAR WOULDN'T SHIFT. SERVICE GAVE IT BACK SAYING THERE WAS NOTHING WRONG. 2 DAYS LATER CAR BACK AT PURCHASING DEALER FOR THE SAME PROBLEM. TURNS OUT THAT THE TRANNY WAS SHOT. HAD TO WAIT ANOTHER WEEK AND A HALF TO GET OUR CAR BACK. VEHICLE WAS FINE UNTIL 7/19/2004. HERE WE GO AGAIN. I AM NOW SEEKING REPLACEMENT OF THE VEHICLE. VEHICLE FELL UNDER THE LEMON LAW AFTER THE THIRD TIME, BUT I WAS SURE THE PROBLEM WAS FIXED. THIS BEING THE 4TH TIME I HAVE HAD ENOUGH. *JB

PURCHASED 2004 NISSAN ARMADA IN DEC. 03. AT APPROX. 4000 MI STARTED NOTICING VIBRATION IN BRAKING AND THEN SHIMMY IN FRONT END SHORTLY THEREAFTER. TOOK THE CAR IN TO THE DEALERSHIP AND THEY TOLD ME I WAS SUPPOSED TO USE THE PARKING BRAKE ABOUT ONCE A WEEK TO RESET THE BRAKES. THEY TOLD ME THIS WAS COMMON IN NISSAN AS WELL AS OTHER MAKES OF TRUCKS. HAVE OWNED 5 OTHER MAKES OF SUV'S AND NEVER HAVE EXPERIENCED THIS PROBLEM FROM NOT USING THE PARKING BRAKE. THE SERVICE DEPT. TURNED THE ROTORS AND THE TRUCK WAS FINE UNTIL ABOUT 10,000 MILES WHEN IT STARTED ALL OVER AGAIN. HAVE IT BACK IN THE SHOP TODAY WHERE I WAS JUST TOLD THAT NISSAN HAS ISSUED A BULLETIN ON THE BRAKE PROBLEM. *JB

THE VEHICLE STEERING WHEEL KEPT ON VEERING TO THE RIGHT WHILE VEHICLE IN OCCUPYING AND GOT WORSE AT BRAKING. I HAVE TO CONSTANTLY HOLD THE STEERING WHEEL FIRMLY AND VEER IT TO THE LEFT IN ORDER TO KEEP THE VEHICLE RUNNING STRAIGHT. THIS WILL CAUSE HUNDRED OF DOLLARS TO FIX AND COULD CAUSE SERIOUS INJURY OR DEATH TO PEOPLE WHO DRIVING IT. THE DEALER SAID THIS IS NORMAL CROWN DRIFT AND DON'T DO ANYTHING TO FIX THE PROBLEM. I HAD CONTACTED NISSAN MANUFACTURE CONCERN ABOUT THIS PROBLEM. NISSAN ADDRESSED ALL VEHICLES ARE SUPPOSED TO SLIGHTLY VEER TO THE RIGHT WHEN YOUR HAND IS REMOVED FROM THE STEERING WHEEL. THIS IS A SAFETY PRECAUTION THAT KEEPS VEHICLES FROM GOING INTO ONCOMING TRAFFIC IN THE EVENT THE DRIVER FALLS ASLEEP, HAS A HEART ATTACK, STROKE, ETC. I HAD BEEN DRIVING FOR 10 YEARS AND NEVER HEAR ABOUT THIS BEFORE. I HAD DRIVE THE HONDA, TOYOTA, DODGE RAM, ACURA, MALIBU, CHEVY AND NEVER EXPERIENCED ANY VEERING OF THE STEERING WHEEL EITHER TO THE RIGHT OR LEFT. I HAVE BEEN ASKING A LOT OF PEOPLE ABOUT THIS EVERYONE SAID ALL THE VEHICLES HAVE TO GO STRAIGHT WHEN RUNNING ON A GOOD LEVELED ROAD. NISSAN DIDN'T PUT ANY KIND OF WRITING OR NOTE ON THE CONTRACT, VEHICLE SAFETY FEATURES OR VEHICLE DESCRIPTION TO LET THE CUSTOMERS KNOW THAT THE VEHICLE WILL VEER TO THE RIGHT DUE TO SAFETY PRECAUTION. ACCORDINGLY TO THE CONTRACT THE DEALER HAS TO LET THE CUSTOMERS ANY PROBLEM THAT THE VEHICLE HAS. I HAD NEVER BEEN TOLD THAT THIS VEHICLE WILL SLIGHTLY VEER TO THE RIGHT BY SALE REP, SALE MANAGER, AND SO ON. PLEASE HELP ME AND OTHER FOR OUR SAFETY. THANKS. *AK

WE PURCHASED VEHICLE NEW IN NOVEMBER OF 2003 WITH ONLY 10 MILES ON ODOMETER. AFTER FIVE MONTHS OF OWNERSHIP AND ONLY 6,280 MILES, THE FRONT WHEELS BEGAN TO SHIMMY REALLY BAD DURING BRAKING. I TOOK THE VEHICLE TO THE DEALER AND THEY STATED THE FRONT ROTORS WERE WARPED. THE REASON OR LOGIC THEY GAVE WAS THIS WAS PROBABLY DUE TO THE ROTORS BECOMING WET AND HEATED UNDER BRAKING DURING THE RAINY PERIOD. THE REPAIR FOR THIS PROBLEM WAS TO REMOVE THE FROM TIRES AND DO AN ON VEHICLE TURN OF THE ROTORS AS I WAITED WHICH TOOK ABOUT AN HOUR AND A HALF. SO FAR, SO GOOD, BUT I EXPECT TO BE BACK IN A FEW MONTHS. I EXPRESSED MY CONCERNS TO NISSAN DURING MY FEEDBACK ON THE CUSTOMER SURVEY FORM BUT HAVE NOT RECEIVED A REPLY. *LA

WE BOUGHT A BRAND NEW 2004 NISSAN ARMADA FROM BROWN&BROWN NISSAN IN TEMPE ARIZONA ON MAY 12, 2004. THE CAR HAS PROBLEM WITH ALIGNMENT AND BRAKES. THE STEERING ALWAYS LEAN TO THE RIGHT EVEN RUN ON THE FLOATED ROAD, THE WHOLE CAR SHAKEN WHEN RUNNING ON THE ROUGH ROAD AND BREAKING, WINDOW MAKING NOISE WHEN CAR SHAKEN. WE BROUGHT THE VEHICLE BACK TO THE DEALER AND NOTIFY THEM ABOUT THE PROBLEMS THAT WE HAD EXPERIENCED ON MAY 13, 2004. THE SERVICE TECH TOLD US IT IS NORMAL NOTHING WRONG WITH THE VEHICLE AND SAID THAT NISSAN MADE ALL VEHICLES LIKE THAT. WE DON'T THINK THIS IS RIGHT BECAUSE ALL VEHICLES HAVE TO RUN STRAIGHT NOT LEANING TO NEITHER RIGHT OR LEFT SIDE OF THE FLOATED ROAD AND SHOULD MOVING SMOOTHLY NOT SHAKING WHEN RUN ON THE ROUGH ROAD. THIS IS CONCERNED ME ABOUT MY FAMILY SAFETY. BROWN&BROWN NISSAN SALE MANAGERS WANTED US TO BRING THE CAR TO SERVICE TO GET FIX. SINCE THEIR SERVICE TECH SAID THE PROBLEMS ARE NORMAL AND NOTHING WRONG WITH THE VEHICLE WHEN THOSE SYMPTOMS ABOVE OCCURRED. WE DON'T THINK IT IS A GOOD IDEA TO BRING IT TO THE SERVICE AND LET THEM FIX IT. SO WE HAD REQUEST TO SWITCH FOR ANOTHER VEHICLE BUT THE DEALER GENERAL SALE MANAGERS DISPUTED AND IGNORED MY REQUEST AND DIDN'T CARE ABOUT CUSTOMER SATISFACTION NOR CUSTOMER'S SAFETY. BROWN&BROWN'S HEAD MANAGER DON'T TALK TO US SINCE WE DON'T WANT TO BRING THE VEHICLE TO THE SERVICE EVEN THOUGH WE HAD CALL IN A LOT OF TIMES AND REQUEST TO TALK TO HIM OR LEFT HIM A MESSAGE ON HIS ANSWER MACHINE. NOW WE ARE STUCK WITH THE LEMON VEHICLE AND DON'T KNOW WHAT WE NEED TO DO NEXT TO PROTECT OUR CUSTOMER RIGHTS AND OUR FAMILY SAFETY. PLEASE HELP US TO SOLVE THIS PROBLEM AND ALSO SAVE OTHER PEOPLE FROM BAD CAR DEALERSHIPS WHICH SELLING BAD CAR, TREAT CUSTOMER WITH NO RESPECT, DON'T CARE ABOUT CUSTOMER'S SATISFACTION AND SPECIALLY DON'T CARE ABOUT CUSTOMER'S SAFETY LIKE BROWN&BROWN NISSAN DEALERSHIP IN TEMPE, ARIZONA. *AK

VEHICLE STEERING WHEEL BEGAN TO SHIMMY WHEN BRAKING. TOOK TO DEALER FOR REPAIR AND WAS TOLD (AT 3700 MILES) THAT THE ROTORS WERE WARPED. ALL THEY COULD DO WAS RESURFACE THE ROTORS AT THIS TIME. I WAS INFORMED IT WAS A "QUICK FIX" AND WOULD HAPPEN AGAIN. NOW, THE VEHICLE HAS 6300 MILES AND IS BACK IN SERVICE FOR THE SAME THING. THIS TIME THEY ARE REPLACING THE ROTORS/PADS. YET, THEY WILL HAVE MY CAR THERE FOR 2 WEEKS. I GUESS I WILL SEE THEM AGAIN IN ABOUT ANOTHER 2500 MILES OR SO. MY ARMADA IS NOT THE ONLY ONE THIS IS HAPPENING TO, I KNOW OF OTHERS AND SO DOES THE DEALER WHERE I TAKE MY CAR. THE BRAKES ARE NOT RIGHT FOR THIS CAR.*AK