2009 Nissan Altima

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A RATTLING NOISE COMING FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE PASSENGER'S SIDE COIL SPRING FAILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE COIL SPRINGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,684 AND THE CURRENT MILEAGE WAS 36,649. UPDATED 06/10/14*LJ *TR

I PURCHASED A VEHICLE FROM NATIONAL MOTORS ON 12/17/2013. THE SAME DATE I PURCHASED THE VEHICLE FROM NATIONAL MOTORS, I NOTICED MY LOCKS DID NOT WORK. THE DRIVER SIDE DOOR WILL OPEN AND CLOSE AUTOMATICALLY WITH MY KEY WHILE THE OTHER THREE DOORS ARE NONRESPONSIVE. I CONTACTED [XXX], A CAR SALES MAN AND WAS TOLD MY LOCKS WOULD BE FIXED ONCE THE LOCKS WERE ORDERED. THEY WOULD FIX MY TAIL LIGHT AND THE LOCKS. IN JANUARY, [XXX] ADVISED THAT THE LOCKS WERE ON BACK ORDER BUT SHOULD ARRIVE WITHIN ANOTHER TWO WEEKS AFTER THE CALL.I CALLED THE DEALERSHIP EVERY WEEK FOR A STATUS UPDATE ON THE LOCKS AND CONTINUED TO GET THE RUN AROUND. [XXX] STATED SOMEONE FROM THE DEALERSHIP WOULD CALL ME IN REGARDS TO THE LOCKS ON 2/13/14 AFTER STATING "HE WAS NO LONGER DEALING WITH THIS ANYMORE". NO ONE CALLED. LAST WEEK, 2/18-2/20 I WAS ADVISED BY [XXX] THAT THE OWNER OF THE DEALERSHIP, [XXX], DECIDED TO NO LONGER FIX MY LOCKS. [XXX] STATED THAT THE LOCKS WERE ORDERED AND [XXX] RETURNED THE LOCKS TO THE WAREHOUSE STATING THAT HE WAS NO LONGER GOING TO REPAIR THE DOORS. MY FATHER CONTACTED THE DEALERSHIP ON 2/21/14 AND JOHN ADVISED THAT I GO TO MY LOCAL BEST BUY TO GET A REMOTE SENSOR. ON 2/22/14 I WAS TOLD BY A BEST BUY INSTALLER THAT THE SENSOR WOULD NOT FIX THE LOCKS BECAUSE THERE IS SOMETHING WRONG WITH THE CAR. SINCE THE KEY OPENS ONE OF THE DOORS, THE INSTALLER STATED THAT THE REMOTE SENSOR IS NOT THE ISSUE. THERE IS SOMETHING WRONG WITH THE DOORS. JOHN HAMMER THEN STATED TO ME AND THE INSTALLER OF BEST BUY THAT THE DEALERSHIP WAS MADE AWARE OF THE ISSUES WITH THE DOOR PRIOR TO MY PURCHASE AND STILL DECIDED TO SELL THE CAR TO ME. THIS SAME DAY, THE BEST BUY INSTALLER CONTACTED JOHN AND TOLD HIM THAT THE LOCKS WOULD NOT BE FIXED BY BEST BUY. JOHN TOLD ME TO COME TO THE DEALERSHIP TO TRADE THE CAR BECAUSE THEY WOULD NOT FIX THE LOCKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE ELECTRONIC STEERING WHEEL LOCK MECHANISM WAS DEFECTIVE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC, WHO DIAGNOSED THAT THE ELECTRONIC STEERING WHEEL LOCK MECHANISM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 132,000. THE VIN WAS NOT AVAILABLE.

ON THE MORNING OF 2/19/14 6:00 AM PROCEEDED TO START CAR TO USE IN WALKING DISTANCE. BOTH REMOTE BATTERIES WERE CHANGED WITHIN 30 DAYS PREVIOUSLY BY DEALER. EVERY COMMAND ON REMOTE SEEM TO WORK EXCEPT THAT THE CAR DIDN'T RECOGNIZE THE REMOTE TO START THE CAR. THERE WERE "NO KEY" SYMBOLS ON THE DASH. THE CAR JUST RETURNED FROM A HUNDRED MILE TRIP. THANK GOD IT DIDN'T HAPPEN THEN. MISSING WORK, TOWING CHARGES, BIG INCONVENIENCE. NISSAN IS RESPONSIBLE FOR THIS UNDER RECALL!!! *TR

WHILE I WAS DRIVING MY VEHICLE TWO ALARMS WERE GOING OF ON MY DASH BOARD. I HAD NO CLUE WHAT EITHER ONE MEANT BUT BOTH INCLUDE A KEY TYPE ALARM. I WAS AFRAID THAT MY CAR WOULD SHUT DOWN IN THE MIDDLE OF THE ROAD THINKING I WAS A BURGLAR. I PULLED OFF TO THE SIDE OF THE ROAD, WITH THE VEHICLE STILL RUNNING, AND CALLED A FRIEND TO DRIVE BEHIND ME WHILE WE BOTH HAD OUR HAZARDS ON. SINCE THEN I COULD ONLY START MY VEHICLE ONCE AND AT THAT TIME I TOOK IT TO A DEALERSHIP, WITH MY FRIEND SO I HAD A RIDE BACK, AND I TOLD THEM I WAS HAVING TROUBLE STARTING MY CAR. THEY KNEW EXACTLY THE PROBLEM AND WHAT TYPE OF NISSAN I WAS DRIVING, THEY HAD TWO OTHERS COME IN WITHIN THE LAST MONTH, BEFORE I COULD EXPLAIN ANYTHING AND PROCEEDED TO EXPLAIN TO ME THAT THE PART WAS ON BACK ORDER AND SAID THEY WOULD GIVE ME A CALL IF THEY COULD DO ANYTHING. DRIVING BACK HOME WITHOUT EVER TURNING OFF MY CAR WAS VERY STRESSFUL AND WHEN I DID RETURN I TURNED IT OFF AND IMMEDIATELY TRIED TO TURN BACK ON AND IT WOULD NOT START. *TR

THIS PAST SATURDAY 2/8/14 AT APPROXIMATELY 9PM I RAN TO THE STORE. AFTER SHOPPING WHEN GETTING BACK INTO MY CAR IT WOULD NOT CRANK; IT'S LIKE THE CAR DID NOT RECOGNIZE THE KEY. STEERING WHEEL WAS LOCKED, BRAKE WAS STIFF AND RED KEY LIGHT APPEARED ON DASHBOARD. I TRIED EVERYTHING, NOTHING. I HAD TO CALL MY HUSBAND, TO COME GET ME. LUCKILY I DIDN'T GO FAR!! WE HAD THE CAR TOWED MONDAY MORNING TO THE DEALERSHIP WHERE IT WAS PURCHASED AND WERE INFORMED IT WAS AN ISSUE WITH THE SENSOR IN THE IGNITION RECOGNIZING THE KEY FOB AND THAT IT WOULD BE COVERED UNDER EXTENDED WARRANTY. THE PART TO FIX THIS PROBLEM IS HOWEVER ON BACK ORDER AND THEY CANNOT GIVE ME A DEFINITE ANSWER AS TO WHEN IT WILL BE RECEIVED? ON WEDNESDAY 2/13 I WAS PROVIDED WITH A RENTAL UNTIL OUR CAR IS REPAIRED SO AT LEAST I HAVE TRANSPORTATION FOR WORK. OUR CAR HAS LESS THAN 20,000K MILES (I KNOW I DON'T TRAVEL TOO FAR) AND IS PAID FOR, SO THIS IS VERY DISTURBING. I SUPPOSE AS LONG AS IT'S FIXED AND IS WARRANTIED FOR ANY FUTURE ISSUES FOR THIS SAME PROBLEM, I WILL HAVE TO DEAL WITH IT - BUT THIS COULD BE A VERY DANGEROUS AND INCONVENIENT SITUATION TO PLACE PEOPLE IN. IF THIS IS A KNOWN PROBLEM THERE NEEDS TO BE A RECALL TO ALERT CUSTOMERS TO THE SITUATION. OUR DEALERSHIP HAS BEEN VERY PLEASANT TO DEAL WITH, HAVE BEEN ACCOMMODATING, JUST CAN'T ANSWER THE "WHEN THE PART WILL BE HERE QUESTION"; WHICH ISN'T THEIR FAULT; I HAVE NO COMPLAINTS WITH THEM THEY HAVE BEEN GREAT. I WOULD JUST LIKE THE PROBLEM TO BE ACKNOWLEDGED SO THAT OTHERS DON'T HAVE TO SUFFER THE SAME INCONVENIENCE AND POSSIBLE DANGER OF HAVING THIS HAPPEN TO THEM. FROM PREVIOUS POSTS THIS IS NOT AN ISSUE THAT JUST HAPPENED TO ME! *TR

I WAS TRYING TO GET TO THE ER AND WHEN I WENT TO START MY CAR THE WORD "KEY" FLASHED ON AND THE CAR WILL NOT START!!! I HAVE ALREADY HAD TO HAVE THE TRANSMISSION REPLACED AT 98K MILES..NOW I AM STRANDED AND MATHEWS NISSAN IN CLARKSVILLE, TN SAYS THEY WILL BE GLAD TO HELP FOR A PRICE. I EXPLAINED TO THEM IT WAS AN EMERGENCY AND THEY SUGGESTED " I CALL A FRIEND".. SAID THEY DIDN'T BUILD IT AND I WASN'T PAYING THEM FOR THE CAR, I WAS PAYING THE BANK AND TO CALL NISSAN IF I HAD A PROBLEM WITH HOW THEY WERE BUILT!!! TERRIBLE SERVICE AND UNRELIABLE CAR!!! STILL HAVEN'T GOTTEN MEDICAL ATTENTION!!!! THANKS ALOT NISSAN!!!!!!! *TR