2021 Mitsubishi Outlander Sport

The contact owns a 2021 Mitsubishi Outlander Sport. The contact stated that the catalytic converter was stolen from the vehicle, and a new catalytic converter was installed. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with catalytic converter failure. The vehicle was not repaired. The contact called the dealer, but no assistance was provided. The failure persisted. The contact recently received an Extended Warranty for the infotainment touch screens due to common software and connectivity failures. The vehicle was not repaired. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was approximately 6,000.

The contact owns a 2021 Mitsubishi Outlander Sport. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle stalled. There were no warning lights illuminated. The local dealer was notified of the failure but the vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 22V563000 (Power Train). The manufacturer was not contacted. The approximate failure mileage was 900.

This was in a rental from National Car Rental from the Las Vegas airport. I was driving down the road at about 65-70 MPH when the vehicle's brakes just slammed on, and everything about the car just died. There was a huge groaning sound as it happened - kind of like when you are in 'park' and push the gas pedal and it revs really high. I tried shifting into neutral, nothing changed, and all the lights and functions of the car went out. I did my best to "direct" (couldn't steer) the car to the edge of the road. It was a busy remote highway, I was in the 'fast' lane. so could move over as far as I could to the other side of the white line while basically groaning to a halt. When I stopped all of the power shut down, the car would not restart and at first the battery and "service engine now" lights came off, then everything stopped. After a bit the battery came back on so I could at least charge my phone to use it to call for assistance. I have an email from National saying it appeared to be an engine malfunction. When this happened I was on Highway 93 between Las Vegas and Kingman Arizona (right around mile marker 30). It is a split highway with a dirt median. I was on the inside of the median. Fortunately when it happened there was no one directly behind me or they would have hit me. This is the main thoroughfare between NV and northern AZ here, so it is basically semi trucks going >70 mph the whole stretch. I had to sit in the car for 2 hours waiting for the tow truck to arrive. I did not get out of the car because I was more scared of distracting a driver and veering into me, whereas sitting in the car I was just as scared, but I thought at least I had an airbag if I was crashed into. I was honestly terrified the whole time. I sent numerous emails and made numerous calls that document all of this. I have pictures and video of the situation. The car was picked up by Jone's Towing from Kingman AZ.