2009 Mercury Sable

I NOW HAVE 75,000 MILES ON THE VEHICLE, BUT AT AROUND THE 15,000 MILE POINT THE DRIVER'S SIDE FRONT STRUT WENT OUT FOLLOWED BY THE PASSENGER FRONT STRUT 4,000 MILES LATER. IN TOTAL BOTH FRONT STRUTS HAVE BEEN REPLACED THREE TIMES (THE ORIGINAL AND TWO REPLACEMENT SETS) AND THE DRIVER'S SIDE FRONT STRUT IS AGAIN MAKING A CLUNKING SOUND, SAME AS BEFORE. THE DEALER HAS REPLACED THE ORIGINAL AND FIRST REPLACEMENT SET AT THEIR COST BUT THE LAST SET WAS AT MY COST. WITH THE STRUTS SHOWING SIGNS OF NEEDING REPLACEMENT AGAIN I DON'T FEEL THAT I SHOULD BE FUNDING FOR THE COST, THERE IS DEFINITELY A DEFECT IN THE STRUTS IF THAT MANY BECAME DEFECTIVE IN THAT SHORT OF A TIME PERIOD. THE VEHICLE IS DRIVEN ON GOOD ROADS AND NOT ABUSED. SINCE THIS IS PART OF THE SUSPENSION SYSTEM IT CAN/WILL AFFECT DRIVING SAFETY AND TIRE WEAR.

TO WHOM IT MAY CONCERN: THE LEFT REAR LOWER ARM TO BODY HINGE BOLT UNSCREWED (FRONT LOCATION OF REAR LOWER ARM) OUT OF REAR LOWER ARM (ABOUT 2 INCHES OUT FROM LOWER ARM) VISUAL SIGHTING CAUGHT THIS ITEM - REAR AXLE COULD HAVE DISENGAGED FROM THE VEHICLE IF REAR LOWER ARM BOLT HAD FALLEN COMPLETELY OUT. DEALERSHIP REINSTALLED BOLT. *KB

I HAVE A 2009 MERC SABLE PREMIERE, WHEN I GO OVER BUMPS IN THE ROAD THE STRUTS BOTTOM OUT, AND THE CAR LIKE SLIDES SIDE WAYS. I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND THEY LOOKED ON THE INTERNET AND FOUND THAT FORD SAYS WHEN DRIVING OVER BUMPS THE CAR WILL BOTTOM OUT AND THIS IS NORMAL. I TOLD THE SERVICE MAN THAT THIS WAS [XXX] AND HE SAID HE COULD NOT REPLACE THE STRUTS UNTIL THEY RECALL THEM. I ASKED HOW MUCH IT WOULD COST TO REPLACE THEM MYSELF AND HE SAID IT WOULD RUN $1000. TO HAVE ALL 4 REPLACED. DO PEOPLE HAVE TO GET KILLED BEFORE THEY WILL COVER THIS? I STILL HAVE WARRANTY LEFT ON MY CAR AND I WANT IT FIXED. THANK YOU VERY MUCH FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR