Electrical SystemEngine And Engine CoolingPower Train
APPROX. 3 WEEKS AGO, THE ORIGINAL BATTERY IN MY CAR WAS COMPLETELY DEAD . IT HAD SHOWED NO SIGNS OF LOSING POWER PRIOR TO THAT DAY. I BOUGHT A NEW BATTERY AND WHEN I HOOKED IT UP THE ENGINE STARTED TURNING OVER. THE KEYS WERE IN MY POCKET. AS A RESULT THE STARTER DIED. I HAD THE CAR TOWED TO A LOCAL SERVICE STATION. THEY R…
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APPROX. 3 WEEKS AGO, THE ORIGINAL BATTERY IN MY CAR WAS COMPLETELY DEAD . IT HAD SHOWED NO SIGNS OF LOSING POWER PRIOR TO THAT DAY. I BOUGHT A NEW BATTERY AND WHEN I HOOKED IT UP THE ENGINE STARTED TURNING OVER. THE KEYS WERE IN MY POCKET. AS A RESULT THE STARTER DIED. I HAD THE CAR TOWED TO A LOCAL SERVICE STATION. THEY REPLACED THE STARTER AND A CRACKED SERPANTINE BELT. A FEW DAYS LATER I WAS DRIVING FROM NJ TO PA WHEN I HEARD A STRANGE BUZZING SOUND UNDER MY HOOD AND I SMELT THE FAINT SMELL OF SOMETHING BURNING. I PULLED OVER, TURNED OFF THE IGNITION AND LOOKED UNDER THE HOOD. I DID NOT SEE ANYTHING OUT OF THE ORDINARY. THE CAR WOULD NOT START BACK UP. I HAD IT TOWED TO A NEAR BYE SERVICE STATION. AGAIN THE STARTER HAD TO BE REPLACED ALONG WITH A BURNED RELAY WIRE AND A BATTERY. WHEN I WENT TO PICK THE CAR UP, THE NEW BATTERY HAD DIED AND WE NOTICED SOME MORE BURNT WIRES NEAR THE FUSE BOX. I THAN HAD THE CAR TOWED TO HALDEMAN LINCOLN MERCURY IN ALLENTOWN, PA 610-797-5005. UNTIL THIS POINT I WAS RELUCTANT TO TAKE MY CAR TO THE DEALER BECAUSE THEY HAD BEEN EXTREMELY UNRESPONSIVE TO PAST ISSUES I HAVE HAD WITH THE TRANSMISSION SHIFTING DELAYED AND HARD AND ALSO WITH THE CHECK ENGINE LIGHT AND A ENGINE TIMING ISSUE. THESE ISSUES HAPPENED RIGHT AFTER MY WARRANTY EXPIRED AND DESPITE THREE SEPERATE LETTERS TO FORD, THE COMPANY DID NOTHING TO ADDRESS MY SITUATION. I CONVEYED THIS ENTIRE STORY TO THE SERVICE ADVISOR, MIKE SIEMONS, AT HALDEMAN LINCOLN MERCURY DEALERSHIP AND HE GAVE ME THE CUSTOMER SERVICE NUMBER FOR FORD. ON 2/10/01 I SPOKE WITH A CUSTOMER SERVICE REP. WHO STATED THAT HE WOULD RELAY MY REPORT TO A AREA ACCOUNT REP. WHO WOULD HELP REMEDY MY PROBLEM. I WAS INFORMED THE REP. WOULD CALL ME BY THE END OF BUSINESS TODAY. SO FAR HE HAS NOT CALLED. THE DEALERSHIP INFORMED ME TODAY THAT I NEEDED TO PAY $2K+ FOR A NEW WIRE HARNESS AND A 3RD STARTER IN AS MANY WEEKS. THEY ATTRIBUTE THE PROBLEM TO A BATTERY THAT LEAKED ACID. THIS ISN'T THE PROBLE
NHTSA ODI #740848
Mileage unknown · Nov 28, 2000
Electrical System
HORN PAD IS HARD TO OPERATE WHEN NEEDED. DEALER NOTIFIED, AND MANUFACTURER INFORMED CONSUMER THAT IT WAS NORMAL OPERATION FOR THAT VEHICLE. *AK THE DEALER COULD NOT CORRECT THE PROBLEM. THE CONSUMER INDICATED THAT BEING UNABLE TO USE THE HORN IS A SERIOUS SAFETY HAZARD. *YH
NHTSA ODI #875619
Mileage unknown · Aug 24, 2000
Electrical SystemFire
WHILE DRIVING A/C MOTOR STOPPED, CONSUMER TURNED OFF THE A/C SWITCH. THEN NOTICED SMOKE COMING FROM UNDER DASH, CONSUMER STOPPED, AND VEHICLE CAUGHT ON FIRE. ENTIRE DASHBOARD FELL OUT ON CONSUMER .*AK
NHTSA ODI #868565
Mileage unknown · Jun 22, 2000
Electrical SystemFire
ONGOING PROBLEM WITH ELECTRICAL SHORTAGES, CAUSING VEHICLE TO LOSE POWER. VEHICLE HAS BEEN TO DEALER'S SHOP ON FOUR OCCASIONS, AND PROBLEM CONTINUES TO OCCUR. ALSO A FIRE ORIGNATED UNDER THE HOOD. FEEL FREE TO PROVIDE FURTHER DETAILS. *AK
NHTSA ODI #864085
Mileage unknown · Oct 25, 1999
Electrical System
WIRING TO THE HEADLIGHTS HAD AN ELECTRICAL SHORT WHICH CAUSED THE HEADLIGHTS TO BE NON-FUNCTIONAL. DEALER HAS REPLACED THE WIRING UNDER A RECALL. *AK
NHTSA ODI #851569
Mileage unknown · Oct 18, 1999
Electrical System
THE ENGINE HAS GONE DEAD AND WILL NOT START DUE TO A SHORT IN THE BATTERY RELAY CABLE. THE DOORS WILL NOT OPEN ELECTRONICALLY , ALSO. DLR HAS NOT SEEN.
NHTSA ODI #850942
Mileage unknown · Aug 30, 1999
Electrical SystemEngine And Engine CoolingLatches/locks/linkages
ABS FAILURE CAUSED GRINDING AND SCRAPING NOISE. YH
VEHICLE DESCRIPTION: PASSENGER VEHICLES BUILT AT THE KANSAS CITY ASSEMBLY PLANT AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN, AND THE DISTRICT OF COLUMBIA. THE FRONT COIL SPRINGS MAY FRACTURE AS A RESULT OF CORROSION IN HIGH CORROSION ENVIRONMENTS. DEPENDING ON THE LOCATION OF THE FRACTURE, A BROKEN SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE.
Consequence & remedy
Consequence: SOME TIRES HAVE DEFLATED DUE TO CONTACT WITH A BROKEN SPRING.
Remedy: DEALERS WILL INSTALL SPRING CATCHER BRACKETS. OWNER NOTIFICATION BEGAN OCTOBER 23, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.
ON CERTAIN MY 1996-1998 PASSENGER VEHICLES BUILT AT THE KANSAS CITY, CUAUTITLAN ASSEMBLY PLANTS OR ON MY 1999 PASSENGER VEHCLES BUILT AT THE AUTOMOTIVE ALLIANCE INTERNATIONAL ASSEMBLY PLANTS, THE ROUGH SURFACE OF THE HEATER BLOWER RESISTOR'S STAINLESS STEEL BLADES CAN DAMAGE THE COPPER SURFACE OF THE WIRING HARNESS CONNECTOR. THE DAMAGE COULD, OVER TIME, CAUSE INCREASED RESISTANCE IN THE CONNECTOR AND, DUE TO SUBSEQUENT TERMINAL RELAXATION, RESULT IN AN OPEN CIRCUIT CONDITION.
Consequence & remedy
Consequence: THE OPEN CIRCUIT COULD LEAD TO ELECTRICAL ARCING THAT COULD MELT THE CONNECTOR HOUSING MATERIAL CREASING THE POTENTIAL FOR A FIRE.
Remedy: DEALERS WILL INSTALL A NEW HEATER BLOWER RESISTOR AND A NEW WIRE JUMPER HARNESS. OWNER NOTIFICATION BEGAN AUGUST 29, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
VEHICLE DESCRIPTION: PASSENGER VEHICLES NOT EQUIPPED WITH THE ANTI-LOCK BRAKING SYSTEM (ABS). A PRESSURE CONSCIOUS REDUCING VALVE (PCRV) IN THE REAR BRAKES MAY BE SUBJECT TO CORROSION AND RESULT IN MALFUNCTION, WHEN OPERATED IN AREAS THAT USE SALT COMPOUNDS ON THE ROADWAY FOR DE-ICING OR DUST CONTROL.
Consequence & remedy
Consequence: IF BOTH PCRV'S MALFUNCTION, VEHICLE HANDLING COULD BE ADVERSELY AFFECTED DURING BRAKING AS A RESULT OF THE REAR WHEELS LOCKING, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL IMPROVED PCRV'S IN THE REAR BRAKE SYSTEM. THIS RECALL WAS EXPANDED IN SEPTEMBER 2000 TO INCLUDE 1999 AND 2000 FORD CONTOUR, MERCURY MYSTIQUE AND COUGAR VEHICLES.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE AIR BAG SENSOR WIRING PIGTAIL INSULATION CAN BECOME BRITTLE AND CRACK OVER TIME DUE TO ACCUMULATION OF WATER IN THE PIGTAIL PROTECTIVE CONVOLUTE IN COMBINATION WITH HIGH UNDERHOOD TEMPERATURES RELATED TO THE ROUTING OF THE WIRING PIGTAIL NEAR THE RADIATOR. THIS CAN RESULT IN ENVIRONMENTAL STRESS CRACKING OF THE INSULATION.
Consequence & remedy
Consequence: IN SOME CASES, THE AIR BAG WARNING LIGHT CAN ILLUMINATE AND THE AIR BAG SUPPLEMENTAL RESTRAINT SYSTEM DISABLED.
Remedy: DEALERS WILL INSTALL AIR BAG SENSORS WITH REVISED WIRING INSULATION. IN ADDITION, VEHICLES WHICH HAVE THE AIR BAG WARNING LIGHT ILLUMINATED WILL HAVE A NEW AIR BAG DIAGNOSTIC MONITOR INSTALLED.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE ACCELERATOR CABLE MAY HAVE BEEN MANUFACTURED WITH A BURR ON OR NEAR THE END OF THE CABLE SLEEVE INTERIOR. THIS BURR COULD FRAY THE CORE WIRE RESULTING IN THE ACCELERATOR NOT RETURNING TO IDLE WHEN THE ACCELERATOR IS RELEASED.
Consequence & remedy
Consequence: THIS CONDITION CAN RESULT IN THE THROTTLE STICKING, BINDING, OR CAUSING HIGH ENGINE RPM.
Remedy: DEALERS WILL INSTALL A REVISED ACCELERATOR CABLE THAT HAS A FLARED CONDUIT SLEEVE END AND MOLDED ON END FITTING.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TERMINALS AT THE HEADLIGHT SWITCH AND WIRING HARNESS CONNECTOR CAN EXPERIENCE HEAT DAMAGE AS A RESULT OF OVERHEATING.
Consequence & remedy
Consequence: THE DAMAGE COULD RESULT IN DISTORTION OF THE TERMINAL CAUSING AN OPEN CIRCUIT IN THE INSTRUMENT PANEL ILLUMINATION, PARKING LAMP, AND TAIL LAMP CIRCUITS.
Remedy: DEALERS WILL INSTALL A HEADLAMP SWITCH WIRING CONNECTOR CONTAINING BRONZE TERMINALS AND AN INSPECTION, AND REPLACEMENT IF NECESSARY, OF THE HEADLAMP SWITCH.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE FLOOR SHIFT AUTOMATIC TRANSMISSION CONTROL CAN BE DAMAGED IF SUBJECTED TO CERTAIN INTERIOR CLEANING PRODUCTS. THE GEAR POSITION INDICATOR CAN DETERIORATE AND NOT CORRECTLY INDICATE THE ACTUAL GEAR POSITION.
Consequence & remedy
Consequence: THIS CONDITION CAN RESULT IN INCORRECT GEAR SELECTION.
Remedy: DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION FLOOR SHIFT CONTROL.
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TEXT AND/OR GRAPHICS FOR THE VEHICLE HEADLAMP AIMING INSTRUCTIONS PROVIDED IN THE OWNER GUIDES ARE NOT SUFFICIENTLY CLEAR. THIS DOES NOT MEET THE REQUIREMENTS OF FMVSS NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Consequence & remedy
Consequence: IF THE HEADLAMP ASSEMBLIES ARE REPLACED, CUSTOMERS MAY BE CONFUSED BY THE AIMING INSTRUCTIONS PROVIDED IN THE OWNER GUIDES CAUSING THE HEADLAMPS TO BE IMPROPERLY AIMED.
Remedy: OWNER GUIDES CONTAINING REVISED AIMING INSTRUCTIONS WILL BE MAILED TO OWNERS OF THESE VEHICLES.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
7
RQ02006 · Incorrect Gear Indication
Opened Feb 26, 2002 · Closed Sep 12, 2002
Status: closed (inferred from source dates) · Power Train
There is no summary currently available
EA01001 · Blower Switch/resistor Or Wiring Harness
Opened Jan 5, 2001 · Closed Jul 31, 2001
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
Additional source detail variants (2)
Electrical System
There is no summary currently available
Electrical System
There is no summary currently available
EA00025 · Fuel Expulsion During Refueling
Opened Oct 4, 2000 · Closed Jan 25, 2001
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
PE00027 · Fuel Expulsion During Refueling
Opened Jul 10, 2000 · Closed Oct 4, 2000
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
There is no summary currently available
PE00023 · Blower Switch/resistor Or Wiring Harness
Opened Jun 14, 2000 · Closed Jan 5, 2001
Status: closed (inferred from source dates) · Electrical System
There is no summary currently available
RQ99019 · Various Intermittent Electrical Issues
Opened Sep 15, 1999 · Closed Mar 7, 2001
Status: closed (inferred from source dates) · Unknown Or Other
There is no summary currently available
SQ98002 · Fuel Gauge Does Not Read Below 1/4
Opened Jan 27, 1998 · Closed Jul 31, 1998
Status: closed (inferred from source dates) · Vehicle Speed Control:linkages
FORD'S SERVICE BULLETIN DATED DECEMBER 8, 1997, POINTS OUT THAT THE FUEL GAUGE WILL NOT READ ABOVE 3/4 TANK OR BELOW 1/4 TANK OF FUEL.THE ERRONEOUS FUEL GAUGE READING WILL INDICATE SIGNIFICANTLY MORE FUEL RESERVE THAN ACTUALLY PRESENT IN THE FUEL TANK.ODI HAS ONE COMPLAINT WHERE THE DRIVER ALLEGED THAT HIS VEHICLE RAN OUT OF GAS DUE TO A FALSE FUEL GAUGE READING.THIS INVESTIGATION WASTO ASCERTAIN FACTS CONCERNING THE PROBLEM EXPERIENCE, SCOPE, AND RATIONAL FOR ELECTING NOT TO CONDUCT A SAFETY COMPAIGN.
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