2000 Mercury Cougar

TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE VEHICLE CONTAIND A SAFETY RECALL ON THE FUEL SYSTEM. ON APRIL 3, 2007, WHILE DRIVING APPROXIMATELY 60 MPH ON A RAINY DAY, THE VEHICLE SHUT OFF. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT CURRENTLY REMAINED. THE FAILURE OCCURRED TWICE IN THE LAST FOUR MONTHS. THE MECHANIC STATED THAT THE FUEL SYSTEM COULD BE REPAIRED IF IT WAS PAID FOR BY THE CONTACT. THE CURRENT MILEAGE IS 115,000 AND FAILURE MILEAGE WAS 112,000.*AK

I PURCHASED A USED 200 MERCURY COUGAR IN 12/2005. THE FUEL HAS BEEN DIAGNOSED BY FESTUS FORD AS DEFECTIVE. THE FUEL PUMP WAS REPLACED AS PART OF RECALL #04V421000. I CALLED FORD CUSTOMER CARE 1-866-436-7332 TO ASK IF THERE WAS ANYTHING THAT FORD COULD DO TO OFFSET THE COST OF THE REPAIR/REPLACEMENT AND MY REQUEST WAS REJECTED. IT'S APPARENT THAT THERE IS SOMETHING WRONG WITH THE COUGAR FUEL PUMPS. I REPORT TO FORD THAT I THOUGHT THIS WAS A SAFETY ISSUE, SINCE THIS IS CAUSING MY VEHICLE TO LOSE POWER AND/OR SURGE. THEY DID NOT SEEM TO BE CONCERNED AT ALL. *JB

2000 MERCURY COUGAR STALLED DUE TO PROBLEMS WITH THE FUEL PUMP. *TS AFTER THE FUEL PUMP WAS INSTALLED, THE CONSUMERS DAUGHTER CONTINUED TO EXPERIENCE STALLING PROBLEMS. THE CONSUMER LEARNED THERE WAS RECALL , THE CONSUMER DID RECEIVE A REBATE AND IT WAS DISCOVERED THAT THE FUEL PUMP THAT WAS SOLD TO THE CONSUMER WAS THE SAME ONE THAT HAD BEEN RECALLED. THE DEALER DID AGREE THAT THE FUEL PUMP WAS BAD, HOWEVER THEY WANTED OVER $500.00 TO REPLACE IT. *JB

WHILE DRIVING VEHICLE STALLED. THE CONSUMER WAS UNABLE TO RESTART THE VEHICLE, AND HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED DUE TO A SOLENOID SWITCH. THE CONSUMER INFORMED THE MECHANIC THAT WHEN THE GAS TANK WAS A QUARTER FULL VEHICLE STALLED WITHOUT WARNING. *AK THE ENGINE STALLED AS THE CONSUMER ATTEMPTED TO ACCELERATE. *SC *JB

FORD MOTOR COMPANY FUEL PUMP RECALL, POSSIBLE ENGINE STALLING.*MR THE CONSUMER'S RECEIVED A RECALL LETTER WHICH REFERENCE A HESITATION/SURGING PROBLEMS. THE CONSUMER CONTACTED THE DEALER WHO STATED THAT THEY HAD NOT RECEIVED THE NEWLY DESIGNED FUEL PUMPS AND TO CALL BACK IN LATE MAY. WHEN THE CONSUMER CALLED BACK IN LATE MAY THE PART WAS STILL NOT AVAILABLE. THE PART DID NOT ARRIVE UNTIL MID JULY AND THE CONSUMER DROPPED THE VEHICLE OFF THAT MORNING TO HAVE IT FIXED. WHEN THE CONSUMER ARRIVED THAT AFTERNOON TO PICK IT UP THE CONSUMER WAS TOLD THAT THE INCORRECT PART WAS ORDERED AND THE VEHICLE HAD TO KEPT OVERNIGHT. THE PUMP WAS FINALLY REPLACED THE NEXT DAY AND WHEN THE VEHICLE WAS PICK THE CONSUMER INDICATED THAT SHE SMELL FUEL INSIDE THE VEHICLE. THE CONSUMER WAS TOLD THAT HE SMELL WOULD GO AWAY IN A FEW DAYS. THE CONSUMER FELT THAT SOMETHING WASN'T RIGHT AN TOOK THE VEHICLE TO HER INDEPENDENT MECHANIC. HE FOUND THAT THE FLOOR UNDER THE BACK SEAT WAS CUT TO REMOVE THE OLD FUEL PUMP AND THAT THE NEW FUEL PUMP WAS SECURED WITH DUCT TAPE, NOT THE RETAINER RING. *NM

#1 I RECEIVED A RECALL LETTER FROM FORD IN LATE APRIL 2004 REGARD THE FUEL PUMP. I HAVE HAD SEVERAL PROBLEMS WITH MY 2000 COUGAR LOOSING POWER ON INCLINE FOR THE PAST YEAR OR SO. AFTER I PAID TO HAVE A NEW FUEL PUMP I RECIEVED THE LETTER. THEY INFORMED ME THAT THE NEW FUEL PUMP WOULD BE OUT LATE MAY 2004, BUT I HAVEN'T HEARD FROM THEM AS OF DATE. *AK #2 EVERYTIME I DRIVE MY CAR FOR ABOUT 15 MINUTES OR MORE, ONCE I TURN OFF THE CAR, IF I TRY TO START IT WITHIN 5 TO 10 MINUTES IT WILL NOT START. I HAVE TO WAIT AT LEAST 15 MINUTES. FORD DEALERSHIP REPAIR CANNOT FIND A PROBLEM.

WHILE DRIVING AT ANY SPEED AND WHEN THE FUEL LEVEL WAS AT 1/4 FULL, THE VEHICLE STALLED. CURRENTLY WHEN THE FUEL LEVEL IS 1/2 FULL, THE VEHICLE CONTINUED TO STALL. A TECHNICAL SERVICE BULLETIN WAS ISSUED CONCERNING THIS PROBLEM. *AK THE VEHICLE WOULD NOT RESTART UNTIL IT WAS FILLED WITH GAS. THIS PROBLEM OCCURRED AT ANY SPEED ON ALL ROAD TYPES. (THIS PROBLEM ALSO APPLIED TO THE CONSUMERS SECOND VEHICLE WHICH THE SAME MAKE/MODEL/YEAR, VIN# [XXX], WITH THE ODOMETER READING OF 60K MILES) *SC *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR