1994 Mercury Cougar

DEALER REPLACED THE TRANSMISSION IN 1996 WITH A LITTLE OVER 20,000 MILES ON THE CAR. AT LESS THAN 60,000 MILES, I BEGAN HAVING TRANSMISSION FAILURE. THE CAR SHUDDERS VERY VIOLENTLY WHEN DRIVING AT ANY SPEED. I DO NOT FEEL THAT THIS IS VERY GOOD WORKMANSHIP ON THE PART OF THE FORD MOTOR COMPANY. I HAVE ALWAYS OWNED FORD VEHICLES AND NEVER HAD A PBLEM SUCH AS THIS. I AM VERY UNHAPPY. THERE IS NO WAY UNDER NORMAL DRIVING CONDITIONS SHOULD THIS CAR BE ON ITS SECOND TRANSMISSION, LET ALONE TO BE HAVING PROBLEMS AGAIN. I DO NOT FEEL THAT I AM SAFE DRIVING THIS VEHICLE WHEN AT ANY TIME, THE TRANSMISSION COULD COMPLETELY GO OUT. I HAVE ALL OF THE PAPERWORK FROM STIVERS LINCOLN MERCURY CONCERNING THE FIRST REPLACEMENT.

INTERMITTENTLY WHEN VEHICLE IS IN OVERDRIVE, IT WILL JUMP OUT OF OVERDRIVE TO NEUTRAL. THE DEALER HAS INSPECTED THE VEHICLE SEVERAL TIMES AND COULD NOT DUPLICATE THE PROBLEM. *YC DEALER HAS REPLACED THE MLP SENSOR, TURBINE SPEED SENSOR, 1-2 ACCUMULATOR PISTON AND SPRING, SOLENOID VALVE, MAIN CONTROL VALVE BODY, SOLLENOID ASSEMBLY, SWITCH ASSEMBLY, AND VONVERTER ASSEMBLY. SERPENTINE BELT WAS REPLACED. *SLC

DEALER SHIP SOLD ME THIS CAR KNOW IT HAD A PROBLEM BECAUSE I HAD MADE THEM AWARE OF IT. UNLESS THEY AGREED TO FIX THE PROBLEM OF SHUDDERING WHILE ACCEL AT 40 MPH AND AGAIN AT 80 MPH THAT I WOULD PURCHASE THE CAR. A WE OWE FORM WAS MADE OUT AND APPROVED BY MANAGER. THE CAR DEALERSHIP HAD FIXED EVERYTING BUT THE MOST IMPORTANT PART AND AGREED TO DO SO. TO THIS DAY I AM TOLD THEY CAN NOT FIND A PROBLEM WITH THE TRANY AND WILL NOT PUT ANYMORE MONEY INTO THE CAR. HAD TO RETURN CAR SEVERAL TIMES FOR THE SAME PROBLEM. I AM TAKING A LETTER TO THE DEALER ON JULY 24, 1999 IN REGUARDS TO SITUATION. I F CAR DEALERS ARE NOT GOING TO BACK UP THEIR WORD TO INSURE OUR SAFETY AND AGREEMENTS THEN WHO DO WE TRUST TO SELL US A CAR. I WILL GET A ATTORNEY INVOLVED IF THEY DO NOT WISH TO PROCEED TO REPLACE THE TRANSMISSION THAT IS FAULTY AND WAS MADE AWARE OF IT BEFORE AND AT TIME OF PURCHASE. I HAVE WITNESS AND COPY OF WE OWE AND ALL WORK ORDERS THAT WERE PROCESSED ON THE CAR IN CASE OF NEEDING FOR COURT DOCUMATION. PLEASE DO NOT DRIVE A CAR OFF A LOT UNTIL YOU ARE TOTALY SATISFIED WITH YOUR LARGE INVESTMENT. I AM A SINGLE MOTHER WANTING RELIABLE SAFE TRANSPORTATION FOR MY FAMILY. IS THIS THE WAY FORD LINCOLN MERCURY WANTS DEALERS TO TREAT THEIR PRODUCTS AND CUSTOMERS ? IF YOU HAVE ANY COMMENTS FOR ME ON THIS YOU MAY CONTACT ME AT IWILB4ME@AOL.COM. THANK YOU FOR HEARING ME OUT.

THE COUGAR AT ALL TIMES REFUSES TO UPSHIFT FROM 1ST GEAR TO THE NEXT HIGHER GEAR UNLESS YOU RELEASE THE GAS PEDAL AT 3,000 RPM, AND THEN REAPPLY GAS THAT SEEMS TO ALLOW THE GEARS TO CHANGE. THIS ALSO OCCURS WHEN I AM TRYING TO USE THE PASSING GEAR, THE CARS TRANSMISSION WINDS UP USELESS I AGAIN RELEASE TRHE GAS AND THEN RE-APLY IT. THAT IS NOT A VERY SAFE SITUATION. *AK

VEHICLE AT 50 MPH GOES INTO NEUTRAL, ENGINE REVS FAR BEYOND NORMAL RANGE, BUT VEHICLE DOES NOT PICK UP SPEED. THIS HAPPENS ERRATICALLY. AT 20K MILES (WHEN PROBLEM FIRST DEVELOPED) DEALER HAD US REPLACE TRANSMISSION FLUID, THIS DID NOTHING FOR THE PROBLEM. NOW DEALER SAYS WE NEED A NEW TRANSMISSION BECAUSE TRANSMISSION IS NO LONGER UNDER WARRANTY. *AK