Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
110–25K
1025–50K
850–75K
075–100K
3100–150K
2150K+
34 reports with mileage · 34 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel/propulsion System. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports2 fire reports3 injury reports
What owners actually said
68 reports
60,000 miles · May 14, 2019
Electrical SystemLane Departure
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE LANE ASSIST FEATURE FAILED. THE LANE ASSIST INOPERABLE WARNING LIGHT ILLUMINATED. THE FAILURE HAPPENED INTERMITTENTLY. MERCEDES-BENZ OF NOVI (39500 GRAND RIVER AVE, NOVI, MI 48375 (248) 426-9600) DIAGNOSED AND REPAIRED TH…
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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE LANE ASSIST FEATURE FAILED. THE LANE ASSIST INOPERABLE WARNING LIGHT ILLUMINATED. THE FAILURE HAPPENED INTERMITTENTLY. MERCEDES-BENZ OF NOVI (39500 GRAND RIVER AVE, NOVI, MI 48375 (248) 426-9600) DIAGNOSED AND REPAIRED THE SENOR BUT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE BUT WAS NOT ABLE TO HELP. THE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #11207568
16,000 miles · Dec 13, 2018
Unknown Or Other
TAILGATE OPENS WITHOUT BEING ACTIVATED. WHEN BACKING OF GARAGE TAILGATE CAME OPEN AND HIT GARAGEDOOR OPENING, CAUSING SHEETMETAL TO BEND. THIS HAS HAPPENED SEVERAL TIMES.
NHTSA ODI #11161202
26,000 miles · Nov 2, 2018
Air Bags
DRIVER'S SIDE AIR BAG WARNING LIGHT STAYS ON, DEALER SAYS IT'S THE WIRING IN STEERING COLUMN OR THE CONTROL MODULE AND WANTS ABOUT $1100 TO FIX. JUST ALL OF A SUDDEN CAME ON WITH NO OTHER EVENT HAPPENING.
NHTSA ODI #11144916
31,000 miles · Oct 31, 2018
Unknown Or Other
REAR TAILGATE OPENED WITHOUT BEING OPERATED AS I WAS ENTERING GARAGE. REAR WINDOW HIT GARAGE TRIM AND BROKE. THIS HAD HAPPENED BEFORE DRIVING DOWN THE STREET.
NHTSA ODI #11144513
60,000 miles · Jul 14, 2018
Unknown Or OtherCrash
NO LIGHT OR WARNING ALARM IF TAILGATE IS OPEN. YOU MAY DRIVE CAR WITH NO LIGHT ON DASHBOARD INDICATING THAT TAILGATE IS OPEN. MAY CRASH TAILGATE AND BREAK THE GLASS IF DRIVE INTO A GARAGE. DROVE CAR INTO GARAGE TO PARK AND CRASHED THE TAILGATE.
NHTSA ODI #11111375
26,000 miles · May 16, 2018
Electrical SystemEngine
CAR ENGINE LIGHT ON. TOOK TO SERVICE CENTER. REQUIRED SOFTWARE UPGRADE. COST $275. CAR HAS 26K MILES. THIS SHOULD NOT BE AN EXPENSE TO BUYER BUT SHOULD BE A WARRANTY ISSUE. VERY UNHAPPY WITH MERCEDES-BENZ AND UNLIKELY TO PURCHASE YOU VEHICLE IN THE FUTURE. ALSO, NO OBVIOUS INSTRUCTION FOR CHECKING OIL LEVEL. ANOTHER RUSE BY MERC…
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CAR ENGINE LIGHT ON. TOOK TO SERVICE CENTER. REQUIRED SOFTWARE UPGRADE. COST $275. CAR HAS 26K MILES. THIS SHOULD NOT BE AN EXPENSE TO BUYER BUT SHOULD BE A WARRANTY ISSUE. VERY UNHAPPY WITH MERCEDES-BENZ AND UNLIKELY TO PURCHASE YOU VEHICLE IN THE FUTURE. ALSO, NO OBVIOUS INSTRUCTION FOR CHECKING OIL LEVEL. ANOTHER RUSE BY MERCEDES-BENZ TO WRING ADDITIONAL $$ OUT IF CONSUMERS.
NHTSA ODI #11094095
29,000 miles · May 8, 2018
Air Bags
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. THE CONTACT STATED THAT FOR THE PAST YEAR, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. ALSO, THE 'PULL OVER AND READ SERVICE MANUAL' AND 'FRONT AIR BAG REQUIRES SERVICE' MESSAGES APPEARED. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDE…
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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ ML350. THE CONTACT STATED THAT FOR THE PAST YEAR, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. ALSO, THE 'PULL OVER AND READ SERVICE MANUAL' AND 'FRONT AIR BAG REQUIRES SERVICE' MESSAGES APPEARED. THE VEHICLE WAS TAKEN TO THE DEALER (MERCEDES-BENZ OF LITTLETON, 8070 S BROADWAY, LITTLETON, CO 80122) WHERE THE TECHNICIAN INFORMED THE CONTACT TO "IGNORE THE MESSAGES" AND "THAT IT HAPPENS TO ALL MERCEDES-BENZ VEHICLES'. THE DEALER DID NOT DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS 29,000.
NHTSA ODI #11092539
24,851 miles · May 7, 2018
Electrical System
APRIL 12TH 20018 I GOT IN MY BENZ AND STARTED IT AND ALL THE LIGHTS ON THE INSTRUMENT CLUSTER LIGHT UP AND SHOULD GO OF AFTER A FEW SECONDS BUT THE LIGHTS DID NOT GO OF SO I PUT THE CAR IN DRIVE AND THE EMERGENCY BRAKE WILL NOT RELEASE SO I HAD TO PUSH REALLY HARD ON THE BRAKE TO STOP THE CAR I TURNED IT OF AND WAITED A FEW SECO…
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APRIL 12TH 20018 I GOT IN MY BENZ AND STARTED IT AND ALL THE LIGHTS ON THE INSTRUMENT CLUSTER LIGHT UP AND SHOULD GO OF AFTER A FEW SECONDS BUT THE LIGHTS DID NOT GO OF SO I PUT THE CAR IN DRIVE AND THE EMERGENCY BRAKE WILL NOT RELEASE SO I HAD TO PUSH REALLY HARD ON THE BRAKE TO STOP THE CAR I TURNED IT OF AND WAITED A FEW SECONDS AND STRATED IT AGAIN SO THAI CAN REVERSE IT BACK IN THE PARK SPOT HOWEVER WHEN I PUT THE SUN IN REVERSE IT STARTED GOING FORWARD AND ALL THE LIGHTS ARE STILL ON AND THE EMERGENCY BRAKE STILL WILL NOT RELEASE SO I KEEP PUSHING REALLY HARD ON THE BRAKES AND PUT THE SUN IN PARK AND CALL MERCEDES OF SARASOTA FL FOR THE SECOND TIME AFTER A SCARE LIKE THIS MERCEDES SAID THAT THE SUN WAS FINE . WELL AT THIS POINT I WAS FORCED TO GET RID OF MY 4 YEAR OLD SUV BECAUSE I DO NOT TRUST DRIVING IT NO MORE AN SUV THAT I FULLY PAID FOR AND WAS NOT EXPECTING TO HAD TO GET RID OF IT SO SOON .
NHTSA ODI #11092179
47,000 miles · Apr 30, 2018
Unknown Or Other
SUNROOF EXPLODING - WAS DRIVING ON THE FREEWAY AT AROUND 70MPH WHEN I HEARD A LOUD BANG. I COULD TELL IT CAME FROM ABOVE AND COULD TELL THE SUNROOF HAD SHATTERED. I CAME TO A SAFE STOP TO INSPECT AND MY SUSPICIONS WERE PROVEN RIGHT. IT HAPPENED SUDDENLY WITHOUT ANY WARNING. THERE WERE NO TRUCKS NEAR ME. NEITHER WAS I DRIVING UND…
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SUNROOF EXPLODING - WAS DRIVING ON THE FREEWAY AT AROUND 70MPH WHEN I HEARD A LOUD BANG. I COULD TELL IT CAME FROM ABOVE AND COULD TELL THE SUNROOF HAD SHATTERED. I CAME TO A SAFE STOP TO INSPECT AND MY SUSPICIONS WERE PROVEN RIGHT. IT HAPPENED SUDDENLY WITHOUT ANY WARNING. THERE WERE NO TRUCKS NEAR ME. NEITHER WAS I DRIVING UNDER AN OVERPASS. THERE WAS NO IMPACT FROM ANYTHING. I HAVE ATTACHED A PHOTO OF THE DAMAGE. I CALLED THE DEALER (MERCEDES BENZ OF HOUSTON NORTH) AND THEY HAVE TOLD ME THAT THEY WERE SORRY TO HEAR THAT AND THAT I WOULD HAVE TO PAY $200 JUST TO GET MY CAR INSPECTED (NOT EVEN REPAIRED). VERY FRUSTRATED AT THE MOMENT.
NHTSA ODI #11091112
46,500 miles · Feb 26, 2018
Steering
THE POWER TILT STEERING WHEEL IS LOCKED IN THE UPMOST POSITION WHICH MAKES DRIVING UNCOMFORTABLE AND UNSAFE. I GOOGLED THIS PROBLEM AND THERE ARE HUNDREDS OF MERCEDES BENZ THAT HAVE THIS PROBLEM, NOT JUST THE ML350.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence & remedy
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence & remedy
Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
Consequence & remedy
Consequence: The leaking oil in the presence of an ignition source can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence & remedy
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Additional source detail variants (2)
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2014 MERCEDES-BENZ ML350 Problems, Complaints & Recalls | Skip That Year
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