2014 MERCEDES-BENZ ML350

I purchased a used Mercedes-Benz from Freehold Mitsubishi in early 2024. Within hours, serious safety issues appeared, including a check engine light, cylinder misfire, EVAP leak, traction control failure, and blind spot assist malfunction. The vehicle’s ECM and wiring harness were later found damaged due to oil leaks and electrical shorts. Despite multiple repair attempts, the vehicle was returned in worse condition and remains unsafe to drive. I am reporting these issues due to their potential risk to vehicle safety.

I purchased my car used at the Mercedes dealership in Tyler Texas June 2023. I took all my savings and paid cash and was told that the car was impeccable shape and there were no current issues and all the service records were up to date. November 2023 is when everything started happening and my engine light came on. It was revealed to me by a service tech that I was sold the vehicle with an existing major oil leak /seals broke. Etc. SEE Attached invoices. I have endured driving down the road and my car just giving out and losing power steering. The car has been sputtering and there have been misfires, fauled fuel injectors, coils, s and spark plugs, oil leaks, fuel pump leaking gasoline in the engine and smoke coming from the hood. I thought my car was going to start on fire it smelled like a hot electrical wires and gasoline. My nerves are frayed from this car because of how many times it has broke down. I have missed work because of the car, I'm behind on my home bills, I missed my airline flight to see my sick father, I have had to pay for rental cars, all due to this vehicle. I am very concerned for my safety in this vehicle and I would like the vehicle fixed at the expense of Mercedes or my money back. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought my vehicle into Mercedes Benz for a recall related to water collection in spare tire well which can cause a fuel pump control malfunction, NHTSA recall # 22V955. A few days ago, my vehicle could not start and I found water in my spare tire well. My OBD scanner tells me it is related to the fuel pump. I informed Mercedes Benz and they would not fix it. Obviously the work performed did not correct the recall. I'm writing here hoping I can get connected to the right channel to get this resolved as my vehicle is currently unusable. Thanks.

I am writing in regards to my 2014 ML 350 Suv. The check engine light came on and upon taking it to the mercedes dealership, I was told the issue is that the camshaft adjusters have failed and need to be replaced. The cost quoted is over $11,000 to repair. Upon further investigation I found reports on multiple lawsuits for the Mercedes C series for the same year (2012-2014) that resulted also in a recall whereby customers were given a recall to replace at no charge the camshaft adjusters up to 120k miles. My car only has 83k and I am told by two independent mechanics that the camshaft adjuster should not be failing like this and that this has been an ongoing issue with Mercedes. The safety issue is that I am told by independent mechanics that what could happen over time is that I could be driving and the entire engine/power just shuts off. This could even happen at high speeds on the highway. The mercedes dealer tells me there is no safety issues that could result from camshaft adjuster problems which doesn't appear to be true as per the other independent mechanics. I request further investigation into this issue because as per the independent mechanics its the "same engine" as the 2012-2014 that are under the recall . I'm requesting a recall on this for my car that Mercedes pays for. This should not be failing especially in a car with only 83k on it . If the C series 2012-2014 received recall on this part then I also think my ML 350 should be covered. Mercedes customer service tells me they cannot pay for the repair, they said I could file complaint for recall through NHTSA Thank you .

After a weekend of incessant rain, while driving a short distance (10 minutes) , this low-mileage, well-maintained 8 year old SUV suddenly stalled, Engine appeared to have powered down and the yellow Engine light came up and pressing gas pedal didn't do anything. I was fortunately able to press the Power button once frantically and re-start it once more and pull over to the side but the car refused to power on thereafter. After investigations by the shops, it appears there was water leaking "through" the body of the vehicle and into the area below the interior of the car, short circuiting Fuel Driver and stalling the car (which they subsequently repaired after draining the water and replacing/re-programming the fuel pump driver) before handing it off for the leak identification work. The car was subsequently taken to a specialist shop to figure out the leak, and they are unable to identify any reasonable source of the water leak and insurance is so far claiming this is "wear and tear". In the course of the testing, the *same* issue happened again and the car stalled while driven by the shop personnel and they could hear the sound of water inside the cabin all the way up to the front. They are unable to identify the source(s) of the leak and at this point, the car has been unusable for over 4 weeks as Insurance continues to push back and the shop can't do the additional work to identify the source in the body without insurance approval. I made attempts to contact the manufacturer but their only available contact is their Customer Support (no email/chat option) who refused to discuss this as it didn't pertain to them directly and re-directed me to talk to my own insurance company. I even reached out via Twitter but got no response. This expensive luxury SUV is not just unreliable at this point but *dangerous* where there are mysterious water leaks under natural conditions like rain leading to car stalling while in motion.

55,000 Miles now Engine shuts off while driving and steering wheel locks engine light comes on, we have had this problem starting at about 30,000 miles. They first said it was sensors which we replaced several times thousands of dollars later still have problem. It is currently at dealer for a month now and they told us we need a whole engine harness replaced for $11,000 but can't be sure this is the problem. Has anyone else had these problems please contact me [XXX]. [XXX] IL INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).