Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
110–25K
1025–50K
850–75K
075–100K
3100–150K
2150K+
34 reports with mileage · 34 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Fuel/propulsion System. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports2 fire reports3 injury reports
What owners actually said
68 reports
Mileage unknown · Mar 13, 2023
Electrical SystemEngineUnknown Or Other
I am writing in regards to my 2014 ML 350 Suv. The check engine light came on and upon taking it to the mercedes dealership, I was told the issue is that the camshaft adjusters have failed and need to be replaced. The cost quoted is over $11,000 to repair. Upon further investigation I found reports on multiple lawsuits for th…
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I am writing in regards to my 2014 ML 350 Suv. The check engine light came on and upon taking it to the mercedes dealership, I was told the issue is that the camshaft adjusters have failed and need to be replaced. The cost quoted is over $11,000 to repair. Upon further investigation I found reports on multiple lawsuits for the Mercedes C series for the same year (2012-2014) that resulted also in a recall whereby customers were given a recall to replace at no charge the camshaft adjusters up to 120k miles. My car only has 83k and I am told by two independent mechanics that the camshaft adjuster should not be failing like this and that this has been an ongoing issue with Mercedes. The safety issue is that I am told by independent mechanics that what could happen over time is that I could be driving and the entire engine/power just shuts off. This could even happen at high speeds on the highway. The mercedes dealer tells me there is no safety issues that could result from camshaft adjuster problems which doesn't appear to be true as per the other independent mechanics. I request further investigation into this issue because as per the independent mechanics its the "same engine" as the 2012-2014 that are under the recall . I'm requesting a recall on this for my car that Mercedes pays for. This should not be failing especially in a car with only 83k on it . If the C series 2012-2014 received recall on this part then I also think my ML 350 should be covered. Mercedes customer service tells me they cannot pay for the repair, they said I could file complaint for recall through NHTSA Thank you .
NHTSA ODI #11511621
Mileage unknown · Mar 7, 2023
Electrical SystemEngine
Known defect with timing issues that give code P0016. All cars should be part of this recall regardless of mileage on a known defect. This repair is extremely expensive and wouldn’t be needed if built correctly.
NHTSA ODI #11510655
Mileage unknown · Feb 4, 2023
Structure
Power Sun ROOF is coming off the tracks of the roof which it is attach to. I feel this is an extreme safety hazard because I believe it will eventually come off my vehicle and cause a serious accident flying into another vehicle or even a pedestrian. This was fixed by Mercedes Benz [ BENZE BUSCH of NJ ] back in to 2018 and …
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Power Sun ROOF is coming off the tracks of the roof which it is attach to. I feel this is an extreme safety hazard because I believe it will eventually come off my vehicle and cause a serious accident flying into another vehicle or even a pedestrian. This was fixed by Mercedes Benz [ BENZE BUSCH of NJ ] back in to 2018 and now it is doing it again.I Contacted the dealer again about this and they refuse to repair saying Vehicle is out of warranty.I also contacted Mercedes Benz corporate Headquarters and they refuse to acknowledge the problem.Obviously this is a defect in the vehicle. I researched that they have had similar problems with other vehicles SUN ROOF problems and they acknowledge those facts and repaired them. I previously filed a complaint with the NHTSA ID #11478665 but it seems that you didn't have all the facts. Please look into this matter again now that you do. Thank YOU
NHTSA ODI #11505542
60,000 miles · Jan 30, 2023
Electrical System
The contact owns a 2014 Mercedes-Benz ML350. The contact stated that while at a stop light, the vehicle lost motive and electric power and stalled without warning. The contact restarted the vehicle, but the vehicle failed to remain running. The vehicle was towed to an independent mechanic and the contact was informed that water …
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The contact owns a 2014 Mercedes-Benz ML350. The contact stated that while at a stop light, the vehicle lost motive and electric power and stalled without warning. The contact restarted the vehicle, but the vehicle failed to remain running. The vehicle was towed to an independent mechanic and the contact was informed that water had intruded into the rear of the vehicle causing electrical failures. The vehicle was not repaired because the Insurance Company deemed the vehicle a total loss. The manufacturer was contacted but offered no assistance. The failure mileage was 60,000. The contact stated that the interior of the vehicle has to be dried out first in order to assess the damage to the electrical system. The contact noted the failure mileage was 60379.
NHTSA ODI #11504527
Mileage unknown · Jan 18, 2023
Unknown Or Other
Unknown
NHTSA ODI #11502331
Mileage unknown · Dec 20, 2022
Electrical SystemEngineStructure
After a weekend of incessant rain, while driving a short distance (10 minutes) , this low-mileage, well-maintained 8 year old SUV suddenly stalled, Engine appeared to have powered down and the yellow Engine light came up and pressing gas pedal didn't do anything. I was fortunately able to press the Power button once frantically …
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After a weekend of incessant rain, while driving a short distance (10 minutes) , this low-mileage, well-maintained 8 year old SUV suddenly stalled, Engine appeared to have powered down and the yellow Engine light came up and pressing gas pedal didn't do anything. I was fortunately able to press the Power button once frantically and re-start it once more and pull over to the side but the car refused to power on thereafter. After investigations by the shops, it appears there was water leaking "through" the body of the vehicle and into the area below the interior of the car, short circuiting Fuel Driver and stalling the car (which they subsequently repaired after draining the water and replacing/re-programming the fuel pump driver) before handing it off for the leak identification work. The car was subsequently taken to a specialist shop to figure out the leak, and they are unable to identify any reasonable source of the water leak and insurance is so far claiming this is "wear and tear". In the course of the testing, the *same* issue happened again and the car stalled while driven by the shop personnel and they could hear the sound of water inside the cabin all the way up to the front. They are unable to identify the source(s) of the leak and at this point, the car has been unusable for over 4 weeks as Insurance continues to push back and the shop can't do the additional work to identify the source in the body without insurance approval. I made attempts to contact the manufacturer but their only available contact is their Customer Support (no email/chat option) who refused to discuss this as it didn't pertain to them directly and re-directed me to talk to my own insurance company. I even reached out via Twitter but got no response. This expensive luxury SUV is not just unreliable at this point but *dangerous* where there are mysterious water leaks under natural conditions like rain leading to car stalling while in motion.
NHTSA ODI #11498332
Mileage unknown · Oct 11, 2022
Engine
The seals on oil cooler fail which causes leaks Oil dropping on roadway or oil leaking in engine compartment can cause a fire.
NHTSA ODI #11488880
Mileage unknown · Sep 12, 2022
Exterior LightingSteering
After driving the car, the right/left turn signal switch fails to work (no signal is given both in the panel of the car and the external turn signal lights do not flash). However, the emergency flashers still work. I have searched the issue and found many occurrences on the Internet. Such a common issue should be a manufactur…
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After driving the car, the right/left turn signal switch fails to work (no signal is given both in the panel of the car and the external turn signal lights do not flash). However, the emergency flashers still work. I have searched the issue and found many occurrences on the Internet. Such a common issue should be a manufacturing quality issue and deserves a recall.
NHTSA ODI #11483939
Mileage unknown · Sep 7, 2022
Electrical SystemEngine
55,000 Miles now Engine shuts off while driving and steering wheel locks engine light comes on, we have had this problem starting at about 30,000 miles. They first said it was sensors which we replaced several times thousands of dollars later still have problem. It is currently at dealer for a month now and they told us we need …
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55,000 Miles now Engine shuts off while driving and steering wheel locks engine light comes on, we have had this problem starting at about 30,000 miles. They first said it was sensors which we replaced several times thousands of dollars later still have problem. It is currently at dealer for a month now and they told us we need a whole engine harness replaced for $11,000 but can't be sure this is the problem. Has anyone else had these problems please contact me [XXX]. [XXX] IL INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11483205
59,000 miles · Aug 10, 2022
Visibility
The contact owns a 2014 Mercedes- ML 350. The contact stated the panoramic roof tracking was shaking and moving slowly. There were no warning indicator lights illuminated. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approxim…
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The contact owns a 2014 Mercedes- ML 350. The contact stated the panoramic roof tracking was shaking and moving slowly. There were no warning indicator lights illuminated. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 59,000.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence & remedy
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence & remedy
Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
Consequence & remedy
Consequence: The leaking oil in the presence of an ignition source can increase the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence & remedy
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Additional source detail variants (2)
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2014 MERCEDES-BENZ ML350 Problems, Complaints & Recalls | Skip That Year