2014 MERCEDES-BENZ ML350

SUNROOF EXPLODING - WAS DRIVING ON THE FREEWAY AT AROUND 70MPH WHEN I HEARD A LOUD BANG. I COULD TELL IT CAME FROM ABOVE AND COULD TELL THE SUNROOF HAD SHATTERED. I CAME TO A SAFE STOP TO INSPECT AND MY SUSPICIONS WERE PROVEN RIGHT. IT HAPPENED SUDDENLY WITHOUT ANY WARNING. THERE WERE NO TRUCKS NEAR ME. NEITHER WAS I DRIVING UNDER AN OVERPASS. THERE WAS NO IMPACT FROM ANYTHING. I HAVE ATTACHED A PHOTO OF THE DAMAGE. I CALLED THE DEALER (MERCEDES BENZ OF HOUSTON NORTH) AND THEY HAVE TOLD ME THAT THEY WERE SORRY TO HEAR THAT AND THAT I WOULD HAVE TO PAY $200 JUST TO GET MY CAR INSPECTED (NOT EVEN REPAIRED). VERY FRUSTRATED AT THE MOMENT.

1. IT WAS ON I-15 HIGHWAY NORTH BOUND AROUND 9:44 AM, 2/1/2018. 2. THIS VEHICLE SUDDENLY LOST POWER AND APPLIED BRAKE BY ITSELF ! THAT RESULTED IN DRASTICALLY SPEED DROP IN A VERY SHORT TIME. I TRIED TO GAS IT AND I CAN FEEL ENGINE IS STILL RUNNING, BUT SPEED WAS KEPT DROPPING. 3. I ALMOST HIT BY THE CARS BEHIND ME DURING THE TIME I TRIED TO PULL OVER TO ROAD SIDE. 4. WHEN I FULLY STOPPED ON I-15 ROAD SIDE, ENGINE IS STILL RESPONSIVE (RPM CAN GO UP), BUT THE CAR CAN'T MOVE FORWARD. I TRIED TO RELEASE BRAKE WITH TRANSMISSION STILL IN "D", IT'S FUNNY THAT THIS VEHICLE STARTED TO MOVE BACKWARD (IT WAS A UPHILL SECTION). 5. FINALLY, I TURNED OFF ENGINE AND RESTARTED IT, THE CAR WAS RESTORED IN "NORMAL" STATE. JUST LIKE NOTHING HAPPENED. HOW IRONIC IT IS ! 6. THERE ARE NO WARNING/ERROR LIGHTS ON !!! 7. THIS CAR IS ALREADY IN DEALER FOR 2 WEEKS AND THEY STILL CAN'T FIND THE ROOT CAUSE. I STRONGLY BELIEVE THAT THERE COULD BE DESIGN FLAWS. THIS TIME ME AND THOSE DRIVERS BEHIND ME WERE JUST LUCKY, THERE WAS NOT A SERIOUS ACCIDENT HAPPENED. SOMETHING NEED TO BE DONE BEFORE SOMEONE IS KILLED BY THIS ISSUE. 8. I HAVE DASH CAM VIDEO STORED ON GOOGLE DRIVE. HERE IS THE LINK: HTTPS://DRIVE.GOOGLE.COM/FILE/D/1V67T9EQW3N_I2DTW_L-G7C-EXYBWDKHF/VIEW 9. SPEED UNIT ON VIDEO IS KMH, INSTEAD OF MPH. ALSO, THE TIME ZOOM OF DASH CAM IS NOT PROPERLY SET. THE TIME SHOWN ON THIS VIDEO IS ACTUALLY 16 HOURS AHEAD OF THE LOCAL TIME. BUT IT IS NOT A BIG DEAL HERE. 10. AT 42 SEC OF THIS VIDEO, YOU CAN SEE THE SPEED IS SUDDENLY DROPPED AND CAN ALSO HEAR TIRE SQUEEZING SOUND (CAR APPLIED BRAKE BY ITSELF). 11. THIS CAR CAN'T MOVE FORWARD BY THE ENGINE AT (1'52" ~ 1'55"), (2'34" ~ 2'37") AND (2'54" ~ 2'57"). 12. WITH TRANSMISSION IS STILL IN "D" AND BRAKE RELEASED, THE CAR MOVED BACKWARD BECAUSE IT WAS ON A UPHILL SECTION (2'23" ~ 2'30").

THE VEHICLE'S HEATING, VENTILATION, AND AIR CONDITIONING SYSTEMS ('HVAC SYSTEMS') HAVE A SERIOUS DESIGN DEFECT THAT CAUSES THE HVAC SYSTEM TO (A) ACCUMULATE MOLD AND MILDEW RESIDUE OR GROWTH WITHIN THE HVAC SYSTEM; (B) EMIT A MOLDY OR MILDEWY ODOR THAT PERMEATES THE VEHICLE CABIN WHEN THE HVAC SYSTEM IS ACTIVATED; AND (C) CAUSE THE VEHICLE'S PASSENGER CABIN TO BE UNBEARABLE AND THUS UNUSABLE FOR ITS INTENDED PURPOSE. IT LACKS A WAY TO PROPERLY DISPOSE OF THE WATER LEFT IN THE SYSTEM DUE TO CONDENSATION AND THIS IN TURNS CREATES A SUITABLE ENVIRONMENT FOR THE GROWTH OF BACTERIA, FUNGUS, MOLD, AND SPORES, WHICH THEN ARE BLOWN INTO THE PASSENGER CABIN WHEN THE HVAC SYSTEM IS IN USE. THIS SEEMS TO BE A KNOWN ISSUE WITH MERCEDES-BENZ CARS WHICH HAS NOT BEEN ADDRESSED BY THE MANUFACTURER. IT MAKES IT VERY UNPLEASANT TO DRIVE THE CAR WHEN YOU NEED TO TURN ON THE A/C FOR A CAR THAT IS PRACTICALLY NEW.

2014 ML350 SHUT OFF WHILE DRIVING IN THE FAST LANE OF A MAJOR HIGHWAY. I HAD TAKEN THE VEHICLE FOR SERVICE, THEN THREE WKS LATER BECAUSE THE CAR WAS LOSING POWER. THE DEALERSHIP CHECKED IT OVER THE NEXT DAY AND ASSURED ME THE CAR WAS PERFECT AND HAD FOUND NO PROBLEMS. THE NEXT DAY THE CAR SHUT-OFF ON THE HIGHWAY. THE CAR WAS TOWED TO THE DEALERSHIP WHERE THEY EVENTUALLY DISCOVERED A DEFECT IN THE CAR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.

PULLING INTO GARAGE, PUT CAR INTO "PARK" AND ALL OF SUDDEN, WENT INTO "NEUTRAL" CAR STARTED TO ROLL BACK (FLOOR OF GARAGE HAS SLIGHT ANGLE). AT FIRST COULD NOT PUT CAR INTO "DRIVE". FINALLY GOT IT INTO DRIVE, MOVED CAR FORWARD AND THEN WAS ABLE TO PUT IT INTO "PARK" THIS HAPPENED ONCE BEFORE, LAST YEAR, MERCEDES COULD NOT FIND ANYTHING WRONG. CAR BEING BROUGHT TO MERCEDES ON OCTOBER 5, 2015

HIT IN THE HEAD IN APRIL 2015 BY SUV REAR POWER LIFT GATE CAUSING TRAUMATIC BRAIN INJURY. DESIGN FLAW IN MOST SUV REAR LIFT GATE. I BELIEVE CHRYSLER HAS ONE THAT BEEPS WHEN LIFT GATE IS LOWERING BUT OTHERS DO NOT. ALSO THEY SHOULD BE DESIGNED LIKE GARAGE DOORS IN THAT A SENSOR CAN STOP PROGRESSION OF DOWNWARD MOVEMENT WHEN TAILGATES LOWERS THERE BY STOPPING ANY FURTHER INJURY TO INDIVIDUALS - ESPECIALLY OLDER INDIVIDUALS AND CHILDREN.