2019 MERCEDES-BENZ Gls 450

The panoramic sunroof spontaneously shattered while driving down the road. The glass blew out from the inside out. There didn't appear to be any issues with the sunroof before this. As far as safety, just the noise of the explosion was enough to surprise the driver causing a jerking of the steering wheel into the opposite lane of traffic which could have caused a head on collision. If the sunroof shade would have been open, the glass would have came down the drivers and passengers as they were going down the road. Saying this was distracting is an understatement. I called the local Mercedes dealership and was completely dismissed by them. They said it would have to be repaired by a glass company which is incorrect. The glass was replaced by the local collision center.

Vehicle triggered into limp mode while driving, Braking Assist Disabled, Traction Control Disable, Sound System Disabled. Sent to dealership for repairs. Dealer found water pooled in the passenger side footwell. Estimation 10-20k to fix vehicle. Matching the exact details of the recall issued against 2020-2021 Mercredes Benze GLS450. Water forms as a typical byproduct of a car’s air conditioning system and is diverted away from the car down to the ground through a drain hose. In the affected vehicles, the drain hose may be incorrectly installed, causing water to leak inside the cabin through the front passenger footwell. The component involved in this recall is the A/C drain hose with part number A1678323600. Recall risks Water entering the passenger compartment presents many risks to both the vehicle and the occupants. Rust could form from within the vehicle and the water can also potentially short out the electrical system. Apart from presenting an increased risk of fire, this can also cause the car’s electronic features to malfunction, which could affect the ability to unlock doors and call emergency services. The leak can also accidentally trigger the engine’s limp-home feature while driving, upping the probability of a crash. Warning signs Users may notice that the front footwell carpets have become wet under normal use, as well as misting on the windows.

Update Communication Module SIM Card Software - MBUSA ID: [XXX], NHTSA Recall ID: 22V365. I received the recall letter from MBUSA in July 2022. I took my car to a local dealership on 8 Aug 22 and they told me after approximately two hours they couldn't update/do OTA. They told me I would need to park my car outside to receive the update. Once I got home I checked the MBUSA & NHTSA recall sites and noticed this recall for my vehicle shows it as updated, but I knew the dealer hadn't accomplished it, because they said they didn't. I'm not sure who submitted it as updated on both websites. We have the MercedesMe Connect applications on our iPhones and it shows the status of our vehicle, allows remote starting, has anti-theft tracking as well as valet tracking and remote disabling capabilities. It also show the Over-the-Air (OTA) updates. It shows our vehicles LAST OTA as being 14 Oct 2021. I believe this software application shows current status of the OTA software and that this recall update on your website and MBUSA is incorrect. How do I go about getting this recall resolved. I can send you a screenshot of our MercedesMe Connect showing the current status of our vehicles OTA software. I've attached the screenshots of my MercedesMe Connect's OTA information. Hopefully nothing happens accident wise and the OTA not work...this would be a major liability for both MBUSA and NHTSA having faulty information in your database concerning this recall as being updated/corrected. If I don't hear from you all, I'll take this matter up with my auto insurer USAA. Thank you! Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

factory equiped jack lift failed, bearing and ring ejected and vehicle fall on the ground, contacted manufactory, and Mercedes indicated they probably can replace a new jack but no more action they will take, the vehicle has a gross weight about 6400lbs, and with air suspension, the vehicle will need to be lift higher than normal in order to replace tire, the jack lift is obviously not hold the pressue that make it a serious safety concern, Mercedes should look into it not just drop the ball.

BACKUP SAFETY ALERT SYSTEM DESIGN IS INADEQUATE. EXTERIOR SENSORS ARE INSENSITIVE OR ERRATIC, WARNING BUZZER IS FAINT-TO-INAUDIBLE, ESPECIALLY IF THERE IS OTHER AMBIENT NOISE SUCH AS RADIO PLAYING, AND WARNING BUZZER SOUND LEVEL IS NOT ADJUSTABLE. WARNING LIGHTS THAT ARE COUPLED TO THE AUDIBLE ALERT ARE REMOTE FROM THE DRIVER, NOT VISIBLE WITHOUT TURNING DRIVER'S BODY AROUND 180 DEGREES, WHICH IS NOT POSSIBLE FOR MANY DRIVERS. SYSTEM SHOULD BE DESIGNED SO THAT WHEN THE CAR IS IN REVERSE GEAR AND IN MOTION ANY ENCROACHING PEDESTRIANS OR TRAFFIC OR OBSTACLES RESULT IN AN AUDIBLE WARNING COUPLED WITH WARNING LIGHTS THAT ARE VISIBLE IN THE DRIVER'S FIELD OF VIEW, WHICH WAS APPARENTLY THE INTENT OF THE DESIGNER. HOWEVER, THIS DESIGN AND ENGINEERING FALLS SHORT OF BEING EFFECTIVE, AS THE SENSORS AREN'T RELIABLE, THE BUZZER IS NOT LOUD ENOUGH, AND THE LIGHTS ARE NOT VISIBLE TO PEOPLE UNABLE TO TWIST THEIR BODIES AROUND TO LOOK DIRECTLY BACKWARD.