NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
241 reports72,000 miles · Apr 13, 2015
Fuel System, Gasoline
FUEL/GAS TANK LEAKING AFTER FILLING UP THE TANK. CAR SMELL OF GAS AND POOL OF GAS OBSERVED ON THE FLOOR OF THE GARAGE. I HAVE TO BACKED UP THE CAR ON THE STREET TO AVOID POSSIBLE FIRE ON MY PROPERTY. THIS IS THE SECOND INCIDENCE...THE FIRST INCIDENT WAS A WEEK AGO, THE CAR SMELLS OF GAS AND I BROUGHT THE CAR TO MY MECHANIC AND H…
Read full complaint
FUEL/GAS TANK LEAKING AFTER FILLING UP THE TANK. CAR SMELL OF GAS AND POOL OF GAS OBSERVED ON THE FLOOR OF THE GARAGE. I HAVE TO BACKED UP THE CAR ON THE STREET TO AVOID POSSIBLE FIRE ON MY PROPERTY. THIS IS THE SECOND INCIDENCE...THE FIRST INCIDENT WAS A WEEK AGO, THE CAR SMELLS OF GAS AND I BROUGHT THE CAR TO MY MECHANIC AND HE CAN'T FIND ANY LEAK IN THE FUEL SYSTEM NOR ON THE FUEL TANK, THE GAS TANK WAS HALF EMPTY AT THAT TIME. AFTER FILLING UP THE TANK ON 4/10/13, THAT IS WHEN I'VE NOTICED THAT THE GAS IS LEAKING (POOL OF GAS ON THE FLOOR) FROM THE FUEL TANK AFTER PARKING IN CAR AT HOME. *TR
NHTSA ODI #10705448
53,315 miles · Jun 11, 2014
Air BagsCrashInjury
DRIVING 45 MPH AND WAS STRUCK BY A VEHICLE THAT PULLED INTO TRAFFIC ILLEGALLY. AIRBAGS DID NOT DEPLOY. BACK AND NECK INJURIES RESULTED FROM THE ACCIDENT. MERCEDES DID NOT ALERT CAR OWNERS THAT A "SERVICE BULLETIN" WAS ISSUED NOVEMBER 1, 2010 REGARDING A FLAW IN THE AIRBAG SYSTEM. OVER 130 MERCEDES MODELS ARE AFFECTED BY B…
Read full complaint
DRIVING 45 MPH AND WAS STRUCK BY A VEHICLE THAT PULLED INTO TRAFFIC ILLEGALLY. AIRBAGS DID NOT DEPLOY. BACK AND NECK INJURIES RESULTED FROM THE ACCIDENT. MERCEDES DID NOT ALERT CAR OWNERS THAT A "SERVICE BULLETIN" WAS ISSUED NOVEMBER 1, 2010 REGARDING A FLAW IN THE AIRBAG SYSTEM. OVER 130 MERCEDES MODELS ARE AFFECTED BY BULLETIN SB-91-60-193. *TR
NHTSA ODI #10597739
44,837 miles · May 8, 2014
Exterior Lighting
FAILURE OF LEFT TAIL LIGHT. RECALL ON 2008-2011 C350 VEHICLES FOR TAIL LIGHT GROUND WIRE PROBLEM BUT RECALL NOT ON GLK350'S. *TR
NHTSA ODI #10587292
60,000 miles · May 2, 2014
Service Brakes, HydraulicVehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ GLK. THE CONTACT STATED, WHILE IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE SYSTEM FAILED TO ENGAGE, WHICH LED TO A THREE-CAR ACCIDENT. THERE WERE NO INJURIES TO REPORT. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED, WHO ADVISED THAT THE BRAKING SYSTEM WAS O…
Read full complaint
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ GLK. THE CONTACT STATED, WHILE IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE SYSTEM FAILED TO ENGAGE, WHICH LED TO A THREE-CAR ACCIDENT. THERE WERE NO INJURIES TO REPORT. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED, WHO ADVISED THAT THE BRAKING SYSTEM WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 60,000. UPDATED 6/19/14*CN THE CONSUMER STATED THERE WAS A VERY STRONG POSSIBILITY THAT THE CAR WAS INDEPENDENTLY ACCELERATING AND OVERRIDING THE ACTION OF THE BRAKES. UPDATED 06/26/2014 *JS UPDATED 08/18/14. *JB
NHTSA ODI #10586223
12,000 miles · May 23, 2013
Power TrainVisibility
WE HAVE HAD CONTINUING PROBLEMS WITH THE CONTROL BUTTONS ON THE WINDOWS,TEMP CONTROLS, LIGHTS, ETC. LOSING THEIR PAINTED COVERING/DELAMINATING. MERCEDES HAS SAID THAT THIS IS AN ENVIRONMENTAL PROBLEM DUE TO HAND LOTION AND/OR AIR FRESHENERS AND NOT A DEFECT. WE'VE HAVE MANY CARS OVER MANY YEARS AND WE'VE NEVER HAD THIS PROBL…
Read full complaint
WE HAVE HAD CONTINUING PROBLEMS WITH THE CONTROL BUTTONS ON THE WINDOWS,TEMP CONTROLS, LIGHTS, ETC. LOSING THEIR PAINTED COVERING/DELAMINATING. MERCEDES HAS SAID THAT THIS IS AN ENVIRONMENTAL PROBLEM DUE TO HAND LOTION AND/OR AIR FRESHENERS AND NOT A DEFECT. WE'VE HAVE MANY CARS OVER MANY YEARS AND WE'VE NEVER HAD THIS PROBLEM OCCUR BEFORE. APPARENTLY MERCEDES HAS RECOGNIZED THE PROBLEM AND SENT A SERVICE ADVISORY TO THEIR REPAIR ENTITIES BUT THEY ARE REFUSING TO ACKNOWLEDGE THIS AS A DEFECT. THIS IS A SAFETY PROBLEM AS THE LETTERS AND WORDS ON THE BUTTONS BECOME ILLEGIBLE FORCING THE DRIVER TO TAKE THEIR ATTENTION FROM ROAD TO TRY AND OBTAIN THE REQUIRED ACTION. *TR CONSUMER STATED THAT TRANSMISSION FAILED AT 85,847 MILES. CONSUMER HEARD A FAN-LIKE NOISE COMING FROM THE TRANSMISSION. THERE WAS METAL IN THE TRANSFER CASE. THE TRANSMISSION WAS REPLACED AND THE COOLER AND TORQUE CONVERTER WERE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ASSISTANCE. *DL
NHTSA ODI #10513315
28,892 miles · Apr 18, 2013
Engine And Engine CoolingStructureVehicle Speed ControlCrashInjury
THAT SATURDAY I HAD MY 30,000 MILE SERVICE AT ESTATE MOTORS IN GOLDENS BRIDGE, NY. THE DEALER ALSO DID AN "OPEN RECALL". THEY DEDUCTED $20 FROM MY BILL TO GET A CAR WASH. I DROVE DIRECTLY TO A CAR WASH ON ROUTE 202 IN NEW MILFORD, CT. ABOUT 3:00 PM, I WAS THIRD IN LINE AND AS THE TWO CARS AHEAD EDGED FORWARD, TURNING LEFT TO GO…
Read full complaint
THAT SATURDAY I HAD MY 30,000 MILE SERVICE AT ESTATE MOTORS IN GOLDENS BRIDGE, NY. THE DEALER ALSO DID AN "OPEN RECALL". THEY DEDUCTED $20 FROM MY BILL TO GET A CAR WASH. I DROVE DIRECTLY TO A CAR WASH ON ROUTE 202 IN NEW MILFORD, CT. ABOUT 3:00 PM, I WAS THIRD IN LINE AND AS THE TWO CARS AHEAD EDGED FORWARD, TURNING LEFT TO GO IN, I NUDGED MY GAS PEDAL AND THE VEHICLE TOOK OFF LIKE A ROCKET, GLANCED OFF THE CAR BUMPER AHEAD, RAN OVER ELECTRIC EQUIPMENT AND A 3 FOOT TALL TREE, WENT HALFWAY OVER A 3 FOOT HIGH WALL AND WAS STOPPED BY SMASHING INTO A TREE. NOBODY WAS HURT. I HAD KEPT MY SEAT BELT ON AND WAS ONLY SLIGHTLY BRUISED. AT FIRST I THOUGHT I MUST HAVE DONE SOMETHING WRONG, AS I TOLD THE POLICE, BUT REALIZED LATER THAT WAS IMPOSSIBLE. I AM A GOOD AND CAREFUL DRIVER AS ALL RECORDS WILL ATTEST. I COULD NOT HAVE JAMMED MY FOOT DOWN ON THE GAS PEDAL. I LATER FOUND THAT THE "OPEN RECALL" HAD TO DO WITH A CAM SOLENOID, WHICH IS INVOLVED WITH THE FLOW OF GASOLINE INTO THE MOTOR. I ALSO FOUND ON GOOGLE THREE ALMOST IDENTICAL INCIDENTS REPORTED ON THIS PARTICULAR MODEL AND YEAR. TAKE A LOOK. I FIND IT VERY HARD TO BELIEVE THIS IS JUST A COINCIDENCE. S MERCEDES BENZ HAS BEEN UNCOOPERATIVE AND STATES THEIR INSPECTION SHOWED NOTHING WRONG WITH THE RELEVANT PARTS OF MY SUV. AFTER THE AMOUNT OF DAMAGE AND REPAIR, I THINK ONE CAN BE SKEPTICAL ABOUT THEIR OPINION. HOW COULD THEY KNOW WHAT THE CAR WAS LIKE BEFORE THIS? MERCEDES DENIES ANY RESPONSIBILITY. AS I AM DEEPLY UPSET BY THE COST TO MY INSURANCE COMPANY FOR SOMETHING I DO NOT BELIEVE IS MY FAULT, THE FUTURE INCREASES IN INSURANCE RATES THAT WILL FOLLOW, THE $560 LOST IN THE 30,000 MILE CHECK-UP AND MY $1000 DEDUCTIBLE, THE LOSS OF VALUE OF MY CAR, AND BY THE INSENSITIVITY AND RUDENESS OF MERCEDES BENZ, WHOSE STAFF FAILS TO RETURN PHONE CALLS AND IS GENERALLY UNCOOPERATIVE. *TR
NHTSA ODI #10508710
18,000 miles · Sep 6, 2012
Engine
TL* THE CONTACT OWNS A 2010 MERCEDES GLK350. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE DEALER WAS NOTIFIED. SEVERAL DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE STARTER AND FUEL PUMP NEEDED TO BE R…
Read full complaint
TL* THE CONTACT OWNS A 2010 MERCEDES GLK350. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE DEALER WAS NOTIFIED. SEVERAL DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE STARTER AND FUEL PUMP NEEDED TO BE REPLACED. ALSO, THE ELECTRICAL SYSTEM WAS UPGRADED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECIDED TO DISPATCH AN ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 18,000.
NHTSA ODI #10474052
7,600 miles · May 15, 2012
StructureCrash
SUDDEN UNINTENDED ACCELERATION PROBABLY DUE TO ACCIDENTALLY HITTING CRUISE CONTROL HANDLE, WHICH IS RIGHT ABOVE TURN SIGNAL (DEFECTIVE DESIGN ISSUE IN MANY MERCEDES MODELS), WHEN ATTEMPTING TO PARK IN DISABLED PARKING AREA. *JS
NHTSA ODI #10458593
47,000 miles · Apr 3, 2012
Power Train
VEHICLE DEVELOPED TRANSMISSION WHINE. TRANSMISSION WILL BE REPLACED. *TR
NHTSA ODI #10453970
Mileage unknown · Oct 31, 2011
Structure
WHEN IS RAINING WATER LEAKS INSIDE OF RIGHT FRONT AND SOAK ENTIRE FLOOR. *TR
NHTSA ODI #10433744
Official recalls
5Jan 9, 2019
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
Jan 10, 2018
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
May 26, 2016
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2008-2011 C300 Sedan, C300 4matic Sedan, C350 Sedan, C63 AMG Sedan vehicles, 2010-2011 GLK350, GLK350 4-Matic and E350 Coupe vehicles, 2011 SLS AMG, E350 Convertible, E550 Coupe and E550 Convertible vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, MBUSA is recalling certain model year 2008 C300 Sedan, C350 Sedan, C63 AMG Sedan and C300 4-Matic Sedan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag modules, free of charge. Owners were sent an interim notification October 2016. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
Feb 11, 2016
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Oct 27, 2015
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2008-2009 C300 Sedan, C300 4Matic, C63 AMG, and C350 vehicles, and 2010 GLK350 and GLK350 4Matic vehicles. Due to a manufacturing error, the air bag control unit may corrode and cause the control unit to malfunction.
Consequence & remedy
Consequence: The malfunctioning air bag control unit may cause the air bags to unexpectedly deploy increasing the risk of injury and the possibility of a vehicle crash. Alternatively, the air bag control unit malfunction may cause the air bags to not deploy in the event of a crash necessitating air bag deployment, increasing the risk of occupant injury.
Remedy: MBUSA will notify owners, and dealers will inspect the air bag control unit and replace it, as necessary, free of charge. Mercedes-Benz issued an interim notification to owners on December 23, 2015. The recall began on March 14, 2016. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration