NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
13 reportsClear category filterMileage unknown · Oct 10, 2018
Electrical SystemPower TrainUnknown Or OtherCrash
ELECTRONIC SHIFTER STAYS IN NEUTRAL AFTER TURNING OFF THE VEHICLE AND TAKING FOOT OFF THE BRAKE WHILE PARKING. THIS IS A SERIOUS DESIGN FLAW AND OFTEN CAUSES A DANGEROUS ROLLING CONDITION AFTER PARKING UNTIL THE DRIVER IS AWARE THE VEHICLE IS NOT STOPPED AND IN PARK. NO AUDIBLE ALERTS OR SAFETY WARNINGS ARE TRIGGED IF YOU DO N…
Read full complaint
ELECTRONIC SHIFTER STAYS IN NEUTRAL AFTER TURNING OFF THE VEHICLE AND TAKING FOOT OFF THE BRAKE WHILE PARKING. THIS IS A SERIOUS DESIGN FLAW AND OFTEN CAUSES A DANGEROUS ROLLING CONDITION AFTER PARKING UNTIL THE DRIVER IS AWARE THE VEHICLE IS NOT STOPPED AND IN PARK. NO AUDIBLE ALERTS OR SAFETY WARNINGS ARE TRIGGED IF YOU DO NOT PRESS PARK. IN ONE CASE OUR VEHICLE ROLLED ACROSS A PARKING LOT CAUSING SERIOUS DAMAGE TOTALING $4,213.95 AND COULD HAVE EASILY KILLED SOMEONE.
NHTSA ODI #11139376
1,800 miles · Sep 16, 2017
Electrical System
WHEN THE VEHICLE IS PARKED, THE DOOR LOCK WILL AUTOMATICALLY LOCK ON ITS OWN - WITH THE KEYS SILL INSIDE THE VEHICLE. THIS VEHICLE IS EQUIPPED WITH THE "KEYLESS GO" FEATURE THAT WILL ALLOWS THE DRIVER TO LOCK/UNLOCK THE VEHICLE WITHOUT USING THE "KEYLESS REMOTE FOB'. AS A PRECAUTIONARY MEASURE, IF THE REMOTE FOB IS DETECTED…
Read full complaint
WHEN THE VEHICLE IS PARKED, THE DOOR LOCK WILL AUTOMATICALLY LOCK ON ITS OWN - WITH THE KEYS SILL INSIDE THE VEHICLE. THIS VEHICLE IS EQUIPPED WITH THE "KEYLESS GO" FEATURE THAT WILL ALLOWS THE DRIVER TO LOCK/UNLOCK THE VEHICLE WITHOUT USING THE "KEYLESS REMOTE FOB'. AS A PRECAUTIONARY MEASURE, IF THE REMOTE FOB IS DETECTED IN THE VEHICLE, THE DOORS ARE NOT TO LOCK. I HAVE TWO INFANTS AND I WOULD LOAD THEM INTO THE BACK SEATS, AS I CLOSE THE REAR DOOR, AND TRY TO ENTER THE DRIVER SEAT, ALL THE DOORS WOULD LOCK (THE REMOTE FOB WOULD STILL BE IN THE VEHICLE AND SHOULD PREVENT THE DOORS FROM LOCKING). I AM NOW LOCKED OUT OF THE VEHICLE AND BOTH INFANTS ARE LOCKED IN. I AM NOT ABLE TO OPEN THE DOORS, BECAUSE THE REMOTE FOB IS ALSO LOCKED IN THE VEHICLE. THIS WILL ALSO HAPPEN IF I EXIT THE DRIVER'S SEAT. THE DOORS WILL THEN AUTOMATICALLY LOCK WHEN I CLOSED THE DRIVER'S DOOR, NOW WITH BOTH INFANTS LOCKED IN THE REAR SEATS. FORTUNATELY WHEN THIS HAPPENED, IT WAS DURING THE EVENING ON A COOL DAY AND I HAD ENOUGH TIME TO RETRIEVE MY EXTRA FOB TO OPEN THE DOORS. IF THIS HAPPENED ON A VERY HOT DAY, THE POTENTIAL FOR A SERIOUS OR LIFE THREATENING INJURY MAY HAVE OCCURRED. I FEEL THIS IS A SERIOUS DEFECT WITH THE KEYLESS GO SYSTEM. I RESEARCHED THE INTERNET AND THIS DEFECT HAS HAPPENING TO MULTIPLE PEOPLE WITH MERCEDES BENZ VEHICLE. THE KEYLESS GO SYSTEM THAT MERCEDES USES IS IMPLEMENTED INTO DIFFERENT MODELS ACROSS THE ENTIRE MERCEDES BENZ LINEUP OF VEHICLES THEY MANUFACTURE. SO THIS ISSUES IS NOT ISOLATED TO JUST MY MAKE/MODEL MERCEDES, BUT MULTIPLE MAKES/MODELS/YEARS THAT HAS THE KEYLESS GO FEATURE INSTALLED IN IT. THIS DEFECT HAS HAPPENED TO ME MULTIPLE TIMES AND I'VE TAKEN THE VEHICLE TO THE DEALERSHIP TWICE TO HAVE THIS CHECKED OUT. THEY STATED THAT THEY WERE NOT ABLE TO DUPLICATE THE ISSUE OR FIND ANY FAULT CODES IN THE COMPUTERS.
NHTSA ODI #11023801
3,800 miles · Jul 6, 2017
Electrical SystemSeat BeltsUnknown Or Other
SINCE LEASING THIS VEHICLE ON DECEMBER 1, 2016, THERE HAVE BEEN NUMEROUS SAFETY ISSUES WITH THE SEAT BELT, ERRONEOUS WARNING ALARMS, AND THE WINDSHIELD WIPER. FIRST, WHILE DRIVING IN A SNOW STORM IN JANUARY 2017, THE DRIVER'S SIDE WINDSHIELD WIPER WENT FLYING OFF THE VEHICLE. THE DEALERSHIP REPAIRED THE WINDSHIELD WIPER. …
Read full complaint
SINCE LEASING THIS VEHICLE ON DECEMBER 1, 2016, THERE HAVE BEEN NUMEROUS SAFETY ISSUES WITH THE SEAT BELT, ERRONEOUS WARNING ALARMS, AND THE WINDSHIELD WIPER. FIRST, WHILE DRIVING IN A SNOW STORM IN JANUARY 2017, THE DRIVER'S SIDE WINDSHIELD WIPER WENT FLYING OFF THE VEHICLE. THE DEALERSHIP REPAIRED THE WINDSHIELD WIPER. SECOND, WHILE DRIVING ON VARIOUS DATES/TIMES, THE CAR BEGAN SOUNDING AN ALARM AND A MESSAGE APPEARED THAT THE KEY WAS NOT IN THE VEHICLE. PLEASE SEE THE ATTACHED VIDEO. THE VEHICLE HAS BEEN BROUGHT INTO THE SHOP ON TWO DIFFERENT OCCASIONS. DURING THE FIRST OCCASION, THE PUSH BUTTON WAS REPLACED. ON THE SECOND OCCASION, THE DEALERSHIP INDICATED THEY COULD NOT REPLICATE THE PROBLEM. THIS IS A SIGNIFICANT SAFETY CONCERN BECAUSE THE CAR DISPLAYS THIS ALARM AT RANDOM TIMES DESPITE THE FACT THAT THE KEY IS IN THE VEHICLE. THE ALARM IS DISTRACTING WHILE DRIVING. LASTLY, ON ANOTHER OCCASION, THE SEAT BELT WENT INTO THE SEAT MECHANISM PREVENTING THE DRIVER FROM USING THE SEAT BELT. THIS WAS ALSO REPAIRED BY MERCEDES-BENZ.
NHTSA ODI #11003253
Official recalls
7Dec 23, 2022
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence & remedy
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Additional source detail variants (2)
Fuel System, Gasoline:delivery:fuel Pump:control/drive Module
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Fuel System, Diesel:delivery:fuel Pump:control/drive Module
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Consequence: An engine stall while driving increases the risk of a crash.
Remedy: Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Feb 12, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence & remedy
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Communication
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Feb 5, 2021
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence & remedy
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Additional source detail variants (2)
Communication: Auto Crash Notification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Electrical System:software
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Dec 18, 2017
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 GLE400 4Matic, GLE350 4Matic, GLE350, GLE550e 4Matic, GLE43 AMG 4Matic, GLE63 AMG 4Matic, GLS450, GLE63S 4Matic, GLS63 4Matic, S550e, S600, S63 AMG 4Matic, S65 AMG, S550, Mercedes-Maybach S600, Mercedes-Maybach S550 4Matic, GLE43 AMG 4Matic Coupe, GLE63S 4Matic Coupe, 2017-2018 GLS550 4Matic, S550 4Matic, 2018 S450, and S63 AMG 4Matic vehicles. The rear passenger door on the driver side may indicate that it is locked, when it may not be. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Consequence & remedy
Consequence: If the door appears to be locked, the door may be unintentionally opened, increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the left rear door lock, replacing it as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
Feb 8, 2017
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 GLE 400 4Matic, GLE 350 4Matic, GLE 350, GLE 550E 4Matic, GLE 63 AMG, GLE 63S AMG, GLE 43 AMG 4Matic Coupe, GLE 63S AMG 4Matic Coupe, GLS 450 4Matic, GLS 550 4Matic, and GLS 63 AMG 4Matic vehicles. In certain types of crash events, the center console may unlatch, allowing the objects within to fly around the cabin. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 201, "Occupant Protection in Interior Impact."
Consequence & remedy
Consequence: In the event of a crash, if objects are not secured within the center console, they may strike the vehicle occupants, increasing their risk of injury.
Remedy: MBUSA will notify owners, and dealers will modify the center console so that it remains latched in a crash, free of charge. The recall is expected to begin in early March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Dec 15, 2016
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63 AMG vehicles manufactured April 23, 2014, to May 10, 2016. The front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the occupant as a child seat, deactivating the front passenger air bag.
Consequence & remedy
Consequence: If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.
Remedy: MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.
Additional source detail variants (2)
Air Bags:sensor:occupant Classification
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63 AMG vehicles manufactured April 23, 2014, to May 10, 2016. The front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the occupant as a child seat, deactivating the front passenger air bag.
Consequence: If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.
Remedy: MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.
Air Bags:frontal
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63 AMG vehicles manufactured April 23, 2014, to May 10, 2016. The front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the occupant as a child seat, deactivating the front passenger air bag.
Consequence: If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.
Remedy: MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.
Oct 20, 2016
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GLE 300d 4MATIC, GLE 350, GLE 350 4MATIC, and GLE 400 4MATIC vehicles manufactured October 14, 2015, to November 23, 2015. The low beam headlights on the affected vehicles may not be properly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Consequence & remedy
Consequence: If the low-beam headlights are out of adjustment, the driver's visibility may be reduced, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect and correct the headlight adjustment, as necessary, free of charge. The recall is expected to begin in November 2016. Owners may contact MBUSA customer service at 1-800-367-6372.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
Illustration