2022 MERCEDES-BENZ Gle 350

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated that while driving on two occasions at undisclosed speeds, the vehicle went into LIMP Mode and lost motive power. The vehicle failed to exceed 10 MPH while driving. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the engine needed to be rebuilt or replaced. The vehicle was repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 10,000.

I dropped my [XXX] to a class and was driving the car to run an errand, when I experienced a sudden and total brake failure. The first couple of times I hit the brakes, it felt a little too squishy, but I could still stop the car. Within two minutes, by the time I got to the next traffic light, I was unable to stop the car. Luckily I was at low speed and was able to turn into a residential neighborhood immediately and somehow stop the vehicle within a reasonable distance. Fortunately, the street I turned into, had no cars parked nearby. This was a frightening experience and could have ended very badly for my family had we been on the freeway. Please note - My car was serviced by Park Place Mercedes in Dallas only 2 days earlier, I had not even driven it 50 miles after it was serviced, when the brakes failed on me. I had the car towed back to Park Place Mercedes in Dallas, and they told me there was an air pocket that caused this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Got a notice of a recall on the Nuna Rava and was told to order a remedy kit right away. I also checked to make sure the harness was locking in place. It was not and the car seat was unsafe to use. I order the remedy kit 2 weeks ago. Was told it was sent out and kept emailing to find out the status. I finally ask to have a supervisor call me as we could not take my [XXX] son in our car anywhere. The supervisor informed me that the remedy kit was not mailed out and that they were back ordered with no ETA in the near term. Now I have a dangerous and defective car seat and the manufacturer will not reimburse me for a new one, send me a new replacement seat, or even provide me with a remedy kit in a timely manner. This is completely unacceptable and I’ve lost complete trust and confidence in this manufacturer’s ability to make a defective dangerous car seat right. The service was awful, stressful, and all together putting my [XXX] life in danger. I’m genuinely hoping that a government agency can be my last chance of hope before I have to go out and spend another $)50 on a new car seat when I just purchased this one 18 months ago. It’s unfair and the way they are treating customers in beyond negligent. Please help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2020 GLE 350 and today, I was turning into a parking on my right. I stopped my car, switched the cameras, so I could see the parking slot on the screen. Just when I took the right turn into the slot, the car accelerated at the same angle and jumped onto the curb. I tried hard to brake, but the brake was not working. I had the presence of mind to press the Park button on the gear lever and then the car stopped. No car damage or no injury, but it was a close call. I called 911 and the Johns Creek police helped me to get the car back in the parking lot,. A police report was not filed

CYLINDER HEAD. - THE CAR MISFIRES AND WHILE DRIVING THE CAR SLOWS DOWN WITHOUT NOTICE. THE CAR ALSO SHAKES WHILE IN IDOL MODE. YES THE PROBLEM HAS BEEN CONFIRMED AT THE DEALERSHIP. NO THE VEHICLE HAS NOT BEEN INSPECTED THAT I AM AWARE OF - BUT IT SHOULD BE BECUASE I HAVE DONE RESEARCH AND MERCEDES HAS SAID 2019-2022 MERCEDES HAVE CYLINDER HEAD RECALLS - IT JUST DOESN'T INCLUDE THE 350GLE MODEL WHICH IT SHOULD BECUASE THE FORUM I AM ON SHOWS THAT IT IS A KNOWN ISSUE AND ALOT OF CONSUMERS HAVE THE SAME PROBLEM AS ME. YES THE CHECK ENGINE LIGHT HAS COME ON AND THAT IS WHY I TOOK IT TO THE DEALERSHIP TO SEE WHAT WAS WRONG. MERCEDES SHOULD RECALL ALL VEHICLES THAT HAVE A CYCLINDER HEAD ISSUE NOT JUST THE MODELS THAT HAVE LISTED NOW BECUASE THE ISSUE IS IN MORE THAN JUST THOSE VEHICLES! THE CAR POSES A ISSUE AND A SAFETY ISSUE BECUASE THE CAR CAN STALL IN THE MIDDLE OF THE FREEWAY CAUSING MAJOR SAFTEY ISSUES! I have photo's I tried to upload but it keeps giving me errors and won't let me upload to this case.

While driving on the HWY the vehicle started to loose acceleration and make some strange noises. When I tried to give it gas I heard a loud pop and smoke starting coming out of the hood of the car and the exhaust.The car shut off in the middle of the hwy. With the moment left I got the car over 3 lanes to the shoulder. There were two of in the car that were at risk if this failure would have caused an accident. When I heard the car making noise and before the loud pop. I went through the cars on board computer to see if there were any maintenance messages or if the car had low oil or tire issues. All the on board messages were good and nothing indicated there was an issue. Then the pop and car shut down came suddenly. I had the car towed to a Mercedes dealership. The car is 10k over the standard 50k warranty. The Mercedes dealership indicated that a rod went through the engine the car needs a full engine replacement and new front axle. They asked me to provide them with proof of car maintenance which I did. The car was serviced regularly for oil changes and filter changes though with Mercedes parts. The manufacturer is unwilling to look if there is a defect that caused this since it is out warranty and wants the repairs paid out of pocket.

Even when new several times I was unable to start the car through the app or even physically. The self driving failed, but was repaired and about 2 months ago I got a recall notice to immediately take the vehicle , stop driving it until fixed. Feldman Motors in Bloomington MN was who I immediately contacted. The man I spoke to said simply that despite the recall the dealer would not have the parts available for at least 2 months despite the letter from Mercedes stating that they were already available. He refused to schedule an appointment. I have only that vehicle and he also refused a loaner at Mercedes expense. To date I have never been contacted again but today I got another recall notice . I simply do not know what to do except complain. Another dangerous situation happened when the powered tailgate to the SUV opens for no reason and it let to the rear contents falling on the highway. I had to stop at considerable danger to myself but Feldman motors claimed that they won’t do anything unless it happened in front of them. Simply put it happens suddenly, not all the time and I obviously cannot replicate the issue in front

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated while driving in a rainstorm, the front windshield wipers would not properly clear the windshield, creating a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the wiper arms and wiper blades, but the failure persisted. Additionally, while driving at an undisclosed speed, the Forward Collision Avoidance feature malfunctioned, causing the vehicle to abruptly even though there were no other vehicles or objects nearby, and the audible alarm erroneously activated with no other vehicles nearby. The dealer reprogrammed the Forward Collision Avoidance sensors, but the failure persisted. Additionally, while driving at highway speeds, the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who realigned the front suspension, but the failure continued to occur. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 2,731.

A safefy recall was issued December 2023 for my vehicle. I received a recall notification letter dated February 2024. The letter stated that the fuel pump impeller mighe deform contacting the fuel pump housing causing the fuel pump to stop operating. As a result the vehicle could lose drive power and increase the risk of a crash or injury. As a result I am reluctant to drive my vehicle far from home. I'm told after nearly five months there is no remedy. Someone at the local dealership said the remedy is available but had not reach the area where I live. As a customer I am totally dissatisfied with the handling of this safety recall.