2022 MERCEDES-BENZ Gle 350

Check engine light came on. Called dealership on a Thursday and again on Monday after it stayed on all weekend. Was told to bring in vehicle for diagnostics and to have a ride home. Half way to the dealership the car spuddered and I had to coast to the shoulder of the road. After a few minutes, I restarted the vehicle and drive slowly to the dealership, barely making it it the shop. The service advisor indicated it could be the cylinder head even before running diagnostics because it had happened to numerous other customers. It was a defective cylinder head. The repair bill was over $10,000 but Mercedes offered a $3,500 assistance credit. After doing some research on the internet, this appears to be a widespread issue.

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated that while driving on two occasions at undisclosed speeds, the vehicle went into LIMP Mode and lost motive power. The vehicle failed to exceed 10 MPH while driving. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the engine needed to be rebuilt or replaced. The vehicle was repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 10,000.

CYLINDER HEAD. - THE CAR MISFIRES AND WHILE DRIVING THE CAR SLOWS DOWN WITHOUT NOTICE. THE CAR ALSO SHAKES WHILE IN IDOL MODE. YES THE PROBLEM HAS BEEN CONFIRMED AT THE DEALERSHIP. NO THE VEHICLE HAS NOT BEEN INSPECTED THAT I AM AWARE OF - BUT IT SHOULD BE BECUASE I HAVE DONE RESEARCH AND MERCEDES HAS SAID 2019-2022 MERCEDES HAVE CYLINDER HEAD RECALLS - IT JUST DOESN'T INCLUDE THE 350GLE MODEL WHICH IT SHOULD BECUASE THE FORUM I AM ON SHOWS THAT IT IS A KNOWN ISSUE AND ALOT OF CONSUMERS HAVE THE SAME PROBLEM AS ME. YES THE CHECK ENGINE LIGHT HAS COME ON AND THAT IS WHY I TOOK IT TO THE DEALERSHIP TO SEE WHAT WAS WRONG. MERCEDES SHOULD RECALL ALL VEHICLES THAT HAVE A CYCLINDER HEAD ISSUE NOT JUST THE MODELS THAT HAVE LISTED NOW BECUASE THE ISSUE IS IN MORE THAN JUST THOSE VEHICLES! THE CAR POSES A ISSUE AND A SAFETY ISSUE BECUASE THE CAR CAN STALL IN THE MIDDLE OF THE FREEWAY CAUSING MAJOR SAFTEY ISSUES! I have photo's I tried to upload but it keeps giving me errors and won't let me upload to this case.

While driving on the HWY the vehicle started to loose acceleration and make some strange noises. When I tried to give it gas I heard a loud pop and smoke starting coming out of the hood of the car and the exhaust.The car shut off in the middle of the hwy. With the moment left I got the car over 3 lanes to the shoulder. There were two of in the car that were at risk if this failure would have caused an accident. When I heard the car making noise and before the loud pop. I went through the cars on board computer to see if there were any maintenance messages or if the car had low oil or tire issues. All the on board messages were good and nothing indicated there was an issue. Then the pop and car shut down came suddenly. I had the car towed to a Mercedes dealership. The car is 10k over the standard 50k warranty. The Mercedes dealership indicated that a rod went through the engine the car needs a full engine replacement and new front axle. They asked me to provide them with proof of car maintenance which I did. The car was serviced regularly for oil changes and filter changes though with Mercedes parts. The manufacturer is unwilling to look if there is a defect that caused this since it is out warranty and wants the repairs paid out of pocket.

Even when new several times I was unable to start the car through the app or even physically. The self driving failed, but was repaired and about 2 months ago I got a recall notice to immediately take the vehicle , stop driving it until fixed. Feldman Motors in Bloomington MN was who I immediately contacted. The man I spoke to said simply that despite the recall the dealer would not have the parts available for at least 2 months despite the letter from Mercedes stating that they were already available. He refused to schedule an appointment. I have only that vehicle and he also refused a loaner at Mercedes expense. To date I have never been contacted again but today I got another recall notice . I simply do not know what to do except complain. Another dangerous situation happened when the powered tailgate to the SUV opens for no reason and it let to the rear contents falling on the highway. I had to stop at considerable danger to myself but Feldman motors claimed that they won’t do anything unless it happened in front of them. Simply put it happens suddenly, not all the time and I obviously cannot replicate the issue in front

I am writing to report a problem with my 2022 Mercedes GLE 350 4Matic. A metallic ticking noise originates from the engine compartment during acceleration, with the noise diminishing as speed increases. This effect creates a deceptive sense that the issue disappears at higher speeds, potentially encouraging faster driving. Mercedes-Benz dealer technicians acknowledged the issue following an inspection of the engine and turbo. Despite this, they recommended reporting the problem to Mercedes Corp. and maintaining that the sound is normal, even suggesting it is common in the GLE model. Given the potential implications for road safety, I kindly request your investigation into this matter to discern whether it's an isolated or systemic issue. I am prepared to cooperate fully with any necessary inspections or inquiries. Thank you for your prompt attention to this issue.