For approximately two years, I reported recurring moisture/condensation inside the RIGHT headlamp assembly of my 2022 Mercedes-Benz GLE 350 to Mercedes-Benz. I was repeatedly advised that the condensation was normal. The condition progressively worsened. The vehicle is now displaying headlamp warning messages and the RIGHT TURN …
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For approximately two years, I reported recurring moisture/condensation inside the RIGHT headlamp assembly of my 2022 Mercedes-Benz GLE 350 to Mercedes-Benz. I was repeatedly advised that the condensation was normal. The condition progressively worsened. The vehicle is now displaying headlamp warning messages and the RIGHT TURN SIGNAL associated with the affected headlamp is no longer functioning. I am also receiving repeated warning messages related to the headlamp/turn-signal malfunction. The loss of the turn signal creates a safety concern because I cannot reliably signal my intention to turn or change lanes to other motorists. Mercedes-Benz has now advised that the headlamp assembly requires replacement. The affected component is the RIGHT headlamp. For completeness, the vehicle previously sustained an unrelated sideswipe on the LEFT side, during which the LEFT headlamp was scuffed and replaced through insurance. There was no frontal collision, and the present moisture intrusion and signal failure are occurring in the RIGHT headlamp on the opposite side of the vehicle. I am reporting this to NHTSA because a condition Mercedes-Benz previously characterized as normal has progressed from condensation inside the headlamp to warning messages and failure of a safety-related signaling function. I am concerned that similar moisture intrusion in this headlamp assembly could affect other vehicles.
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