2021 MERCEDES-BENZ Gle 350

While driving at about 55mph on road with one lane going each way, the car engine shut off, all instrument displays went off. There was no check engine light, warning or noise. I was almost rear ended by a car behind me. The car behind me swerved barely missing me, but almost hit oncoming traffic. Once car was on side of road it would not start. I tried to jump car battery with NOCO jump starter and it did not work. Instrument display did not come on, car transmission stuck in Drive. After testing battery with digital voltmeter it showed 12.6V, but car would still not come on nor would instrument display. Car had to get towed to dealer where it's currently at being diagnosed. This was very dangerous and could have been fatal.

My Mercedes gle350 2021 is having a cylinder misfire. I had the repairs done last February. Carlton Mercedes acknowledged this is a known issue with this car. Did some googling and saw how big of an issue this is in this car. Repairs were made and now a year later cylinder misfire again! My neighbor has the same car but 2022 having the same issue currently. This needs to be recalled. Mercedes needs to be held accountable for this issue. It’s costing people anywhere from 7-15,000 dollars to repair and most of these cars only have around 50,000 miles on them! It’s insane!!

The contact owns a 2021 Mercedes-Benz GLE350. The contact stated while driving at approximately 45 MPH and depressing the accelerator pedal, the vehicle was jerking and bucking while attempting to enter a highway. The contact stopped and turned off and restarted the vehicle and was able to drive the vehicle normally. The contact stated that the failure was intermittent and occurred at various speeds. The contact stated that she had observed the check engine light was illuminated. The contact stated that the check engine warning light was blinking. The contact stopped and restarted the vehicle to reset the check engine warning light. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was a misfire in cylinder #2, and the cylinder needed to be replaced. The contact was advised by the dealer that the cylinder failure was a known failure by the dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2021 Mercedes-Benz GLE350. The contact initially stated that the air conditioner failed to function as needed and the vehicle was taken to dealer and was repaired. The contact stated that recently while driving 70 MPH, there was a burning odor coming from the vehicle. There was no warning light illuminated. The contact stated that when the vehicle was restarted, the burning odor was coming from the floor. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with contaminated filters. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

DTC codr P219E is is a known issue for this Vehicle. Cylinder issue. This is a world wide known issue and Mercedes benz in Canada has sent out email giving out warranty extension for M260 cylinder head but here in the US, there is no recall or warrant for this issue making customers spend over 7k for repairs. Kindly look into this

On August 6, 2024 my vehicle reported " The state of charge of the starter battery in the vehicle Mercedes-Benz GLE 350 SUV is very low". We took it to our local dealership to have the battery replaced but upon receiving the vehicle we started having issues. The vehicle would shake and loose power. Upon turning off and turning back on the vehicle would continue working properly. We proceeded to have a local shop diagnose it since our 2021 vehicle was about 10k over the covered warranty and our local MB dealership is not very efficient. They recommended remove and replace engine cylinder head assembly. The warning lamp was for the battery and what followed after the starter battery getting replaced was the engine light. The problem that was concerning was the loss of power driving on the expressway. The vehicle is available for inspection upon request. Vehicle diagnosis from shop available upon request.

On Thursday, [XXX], I called Mercedes Benz of Naperville at 7:23 AM, 12:34 PM and missed the call 3:03 PM. I reported Sandy in service on Thursday morning. That I smelt a burning plastic smell on Wednesday afternoon at 2:30PM. While picking up my grandchildren from their schools. I came home and parked my car. Later on, Wednesday night My Daughter drove my car and then told me. My car smelt of plastic burning. I call Mercedes Benz Thursday morning. I told them to send me a tow truck. My call needs to be towed into their service department. I ask to speak with Kevin. My service agent of Mercedes Benz service department. Sandy told me he was with a customer. I spoke to Sandy three times. I then went and checked my car for any. Displays on my car dashboard. There were no displays, and I started the car and let it run. I did not smell any burning plastic. On Sunday [XXX]. I drop my car to family dollars and return back home. I did not smell any burning plastic. At 3:04PM Stacy Wright and myself were driving on the way to a meeting in Naperville, Il. At 3:14 PM my car started smelling like burning plastic. At 3: 16 PM heavy black smoke was coming through the vent. I immediately turned left on [XXX] in front of White Castle and stopped the car. At this time the front engine of the car was on fire and the car was full of thick black smoke. I told my passengers on the passenger side to get out of the car and run. It’s on fire. I ran towards White Castle leaving my driver's door opened. I turned around to take a picture of my car on fire burning severely at 3:18 PM. Fire was coming from the front hood of the car. At 3:20PM. The car was engulfed in flames and burning the entire car. The Blue Island Police and Fire Department got to the scene of the fire at 3:18PM. To put the fire out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Component: Faulty exhaust valves caused the vehicle engine to misfire while driving at high speed (80mph) and required cylinder head replacement. Available for inspection. I was driving through a heavy rainstorm at night on I [XXX] toward Roanoke on [XXX]. While I was driving at speeds between 80-84 mph during a work trip from Texas to Virginia, the vehicle suddenly started shaking vigorously and I was unable to accelerate over 50mph. No alerts came on my system dash nor the MercedesME app on my phone, however, I did notice the ‘check engine’ light suddenly came on. It was very shaky but I was able to continue driving at the slower speed and with the vehicle heavily shaking. The problem was inspected and repaired under warranty by Mercedes-Benz service in Alexandria, VA. Had the 2021 vehicle been out of warranty, the repair would have cost around $10,000 according to Mercedes-Benz service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Complete engine failure in traffic. Prior to vehicle stopping it did not give me any message that the vehicle was having a problem. The total milage on the vehicle is 21,908. Other than being told the engine has to be replaced, I have been given no information upon what cause the failure. All service requirements have been done timely. The failure occurred on August 25th and as of Oct 19th I have not been able to get an ETA on when the replacement will arrive from Germany. I was on vacation to Las Vegas when the incident occurred. The vehicle is currently located at Fletcher Jones Import 7300 W. Sahara Ave Las Vegas NV. First noticed engine with slight miss as I was 70 miles from Vegas. Miss got worst until I started hearing a rattle from passenger side of engine. At time it shut down I was in traffic at stop light in Vegas.