2018 MERCEDES-BENZ Gle 350

Rear view camera fails to initiate when placed in reverse. Screen doesn’t even try to switch to camera view. Exact same issue found in same make and model recalled with different vins. For some reason this one isn’t included in the recall. Car only has about 58,000 miles. Started around 56,000 miles. Note that camera even folds out of lift gate like normal when placed in park.

CASE NUMBER: [XXX] VEHICLE: 2018 Mercedes-Benz GLE350 --- EMAIL EXCHANGE TEXT --- From: [XXX] Sent: 1/14/2026, 12:11 PM To: cs.usa@mercedes-benz.com Subject: Re: Message From Mercedes-Benz USA: Case Number [XXX] Dear Ken, I want to clarify that my concern is not about support for “older technology” in a general sense, but about the confirmed retirement of factory-installed emergency and crash-response systems that were standard safety equipment on my vehicle at the time of sale. As previously noted, the mbrace system on my 2018 GLE-Class includes SOS/Emergency Call and Automatic Collision Notification functionality intended to contact emergency services in the event of a crash or airbag deployment, particularly where the driver may be incapacitated. These are safety systems, not discretionary convenience features. Your replies confirm that these safety functions are being permanently disabled, that no retrofit or replacement solution exists, and that the vehicle will continue to operate without the emergency communication capability it was originally sold with. I appreciate your acknowledgment, and I am documenting Mercedes-Benz USA’s position that these safety systems have been retired with no alternative provided. Sincerely, [XXX] On Jan 14, 2026, at 09:02, Mercedes-Benz USA cs.usa@mercedes-benz.com wrote: Dear [XXX] , I’m very sorry that these older technology features have been retired. Mercedes‑Benz is currently focused on supporting our present and next‑generation technologies, which unfortunately means that the former mbrace system is no longer maintained. If you have any additional questions or concerns, I would be more than happy to assist. Best Regards, Ken C. Mercedes-Benz USA (800) 367-6372 Mercedes-Benz Customer Care, 1 Mercedes-Benz Drive. Sandy Springs, GA 30328 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The low beam visibility on this vehicle is extremely dangerous. It's as if you have no headlights on. They can inspect anytime. With low night visibility. Driver is not able to see the road or person which causes a delayed response because of visibility. Driver puts on highbeams to be able to see which blinds others or shouldn't be driven at night. Plenty of times, I could have been in an accident or didn't see someone. My eyes are 20/20. Yes, it was reproduced. We tried after market headlights as well, but it's the same issue. Yes, I have complained to manufacturer more than once, but if there is no recall. They want a diagnostic fee and ignore it. This has been ongoing since the car was purchased. Even the GLS 2017 have the same issue.

Mercedes-Benz USA, LLC; Case: XXX My concerns has been denied and overlooked by Mercedes-Benz USA, LLC multiple times since Jan 2026--interims of defective electric system causing sudden locking of steering wheel and shut down car , due to malfunctioning electric system resulting in car crash into another parked car on the street, took car to auto body shop who diagnosed gas gauge misread as empty gas tank even though tank was 3/4 full , due to this car was totally locked out when driving on the street and hit another parked car due to loss of control. i have been in communication with Mercedes and they stated car was functioning fine and there was no defect or malfunction ,which i don't agree, as a results my wife into crash and sustained injuries I need your help to resolve this issue thx [XXX] & [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that while the vehicle was parked in a pharmacy parking lot with the hold feature engaged, the driver released the brake pedal. Immediately afterward, the vehicle suddenly accelerated forward approximately 75 feet. The driver attempted to stop the vehicle by depressing the brake pedal; however, the brakes failed to respond. The vehicle continued moving, went over a curb, into a ditch, up a hill, and through a cement block wall before coming to an abrupt stop 5 feet from a house. The driver sustained arm and shoulder injuries, including emotional trauma, and was transported by ambulance to a hospital for medical treatment. The air bags deployed during the crash. There was no reported fire. A police report was filed, and the vehicle was towed to a tow lot. The driver attempted to contact a local dealer but did not receive a response. The vehicle has not yet been diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 91,000.

Owners of affected Mercedes-Benz vehicles were given no meaningful advance warning that core, built-in safety and emergency communication systems would be permanently disabled. No replacement system has been offered, no retrofit path exists, and no alternative emergency solution has been provided. The manufacturer has instead unilaterally orphaned these vehicles by discontinuing backend support required for functionality that was present at the time of sale. These vehicles were manufactured and sold with non-paywalled, standard safety features, including automatic emergency call (E-Call/SOS), crash notification, and airbag deployment communication designed to contact emergency services when a driver may be incapacitated. With the discontinuation of backend services, these safety-critical functions will no longer operate, meaning there will be no automatic communication of airbag deployment, crash events, or emergency assistance requests, despite the physical hardware remaining installed in the vehicle. In addition, connected vehicle functions that support vehicle location, tracking, and remote access—features that can materially assist in emergency response, theft recovery, and post-collision assistance—were removed without explanation, compensation, or transition plan. These systems simply ceased to function, leaving owners without clarity, notice, or recourse. As a result of these actions by Mercedes-Benz, affected vehicles are now materially less safe than when purchased, through no fault or action of the driver or owner. A vehicle originally marketed and sold with integrated emergency response capability has been degraded after sale, creating a safety risk in precisely the situations these systems were designed to address. This issue concerns the post-sale removal of safety-critical functionality, not optional convenience features, subscriptions, or infotainment services.

While driving, the vehicle’s serpentine/fan belt snapped. The loose belt struck and pulled out a sensor plug. Immediately the engine shut down and was later found to be seized. The vehicle had no prior warnings or known issues and was maintained according to manufacturer recommendations. There were no other warning signs ahead, the car is always maintained. I have records of all the maintenance, and there was not a single Check engine light, or any other kind of issue. Consequence: Engine seized, vehicle not drivable, substantial repair or replacement required. •Condition & maintenance: All services up-to-date, regular oil changes, no previous related issues. •Supporting documentation: Mechanic’s inspection report, service records, tow bill, photos of belt damage and sensor plug. •Impact: Unexpected catastrophic failure at low mileage; potential defect in belt/pulley/auxiliary-system interface posing risk of sudden breakdown. •Request: Investigation of whether this is an isolated failure or a possible defect pattern.

The fuel pump has been failing and shutting off and has been hesitant when taking off. It can leave you stranded in the middle of the road or if you turn left in front of people the car may stall and can cause a crash. Yes and independent dealer and the dealer both know it’s a problem. I took the vehicle into a Mercedes dealer and the fuel pump had a recall on it and the dealer refused to replace it although I had a engine code that they could pull up referring them to the fuel pump and the fuel pump not priming as it should in every start up. The failure happened a few months ago and I took it in and the dealer drilled a home in the rear of my car and failed to replace the fuel pump, which was covered under the warranty. And the dealer admitted there was water in the trunk area which corroded the fuel pump.

After fully stop with pressing brake pedal, try to shift the gear from D (Drive) to R (Reverse) but cannot shift the automatic gear position from D to R (reverse) gear. In order to shift to R gear position, I needed to shutdown and restart the engine. This has been clearly recurrent since 3 years ago and mostly happen in front of my garage to park backward, but sometimes very dangerous in the middle of road, when needed to make tight U-turn. Please take care of this issue. Thank you.